- Parsons Corporation (Centreville, VA)
- …and redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service , Help Desk Support,Technical Support ... 5 + years of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK SUPERVISOR shift: Swings hours: 1400-2200 Advance how our… more
- ManTech (Laurel, MD)
- …with new releases and models + Must be able to create accounts, reset passwords, and provide help desk customer service via phone, or tickets + Must be ... system architectures to develop system requirements + Provide Tier 1-3( Help Desk ) problem identification, diagnosis, and resolution...carry and deliver workstations from inside the office to customer 's desk . The person in this position… more
- CACI International (Ashburn, VA)
- …and high customer satisfaction. + Lead initiatives to improve help desk processes, efficiency, and customer service quality. **You Will Bring These ... knowledge base articles, training materials, and documentation for the help desk team. Define and strategize Incident,...considered in lieu of degree) + Experience using a service desk ticketing system. + Experience providing… more
- General Dynamics Information Technology (Washington, DC)
- …and implement training programs to enhance technician skills and improve customer service outcomes. . Analyze help desk performance metrics and identify ... Description:** GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT...Customer Site, Washington, District of Columbia - This service desk is 24/7/365, occasional shift work… more
- Huntington Ingalls Industries (Fairfax, VA)
- …https://vimeo.com/732533072 Job Description Mission Technologies, a division of HII, is seeking a Help Desk Customer Support Manager to support the DSS ... to 25 members with different skill levels; Manage day-to-day Service Desk operations. + Strategic Planning: Define...to support schedule flexibility if needed in support of help desk operations work schedule. Client Security… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology (IT) Support,Problem Resolution **Experience:** ... the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT...our government client and exhibit the exceptional technical and customer service skills to resolve issues as… more
- Koniag Government Services (Washington, DC)
- **Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain ... Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I...Understanding of security procedures in classified environments + Strong customer service and communication skills + Experience… more
- SAIC (Hanover, MD)
- **Description** SAIC is seeking a Field Service Technician to perform standard Help Desk duties for a new program out of Hanover, MD. (This position requires ... IT environment (ie, One IT). **Job Description** + Supports customer service requests and IT service...devices, and network interface devices. + In coordination with desk side support and service desk… more
- SAIC (Fort Meade, MD)
- **Description** SAIC is seeking a Field Service Technician to perform standard Help Desk duties for a new program out of Ft. Meade, MD. (This position ... The target salary is $80-90k). **Job Description** + Supports customer service requests and IT service...devices, and network interface devices. + In coordination with desk side support and service desk… more
- Robert Half Technology (Washington, DC)
- Description We are looking for an experienced Help Desk Manager to lead and oversee the daily operations of our service desk in Washington, District of ... ensuring timely resolution of technical issues, and maintaining exceptional customer service standards. If you have a...team. Responsibilities: * Manage the day-to-day operations of the service desk , ensuring efficient workflows and prompt… more
- TekSynap (Washington, DC)
- …NMCI NGEN technical arena. + Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). + In-depth ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers,… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... individual to perform the duties of a Tier 1 Help Desk Engineer to support a potential...equivalent within 45 days of start + Experience in customer service and IT support principles and… more
- Koniag Government Services (Washington, DC)
- **Koniag IT Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. ... and self-motivated individual to perform the duties of a Help Desk Lead to support a potential...systems, and related services. + Provide support to a customer base of over 3,200 users in a high-profile… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are...+ Excellent written and verbal communication skills and excellent customer service skills are a must. **How… more
- GovCIO (Washington, DC)
- …functions on their own. + Answer incoming customer calls into the Tier 1 Help Desk + Create, update, and close customer tickets in ServiceNow ticketing ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I...and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile… more
- CACI International (Fort Meade, MD)
- Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join our team...troubleshooting and incident management for support. * Demonstrate sound customer service and telephone/ticket etiquette in responding… more
- NuAxis Innovations (Falls Church, VA)
- … Technician** for a Full-Time position. **Job Summary:** NuAxis Innovations is seeking a customer -focused Help Desk Technician to support the US Fish and ... ** Help Desk Technician** Location **Falls Church,...** Help Desk Technician** Location **Falls Church, VA** \# of...devices in an enterprise environment. . Strong communication and customer service skills. . Ability to work… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- CACI International (Sterling, VA)
- …Travel: Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Shift Lead with Agile methodology experience to join ... Service Desk Shift Lead Job Category:...appropriate stakeholders + Organizing, planning, and monitoring a program's customer service department to ensure optimized interaction… more