- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, ... Must have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as the primary escalation… more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- …short video: https://vimeo.com/732533072 Summary HII, Mission Technologies is seeking an experienced Lead Service Desk Manager responsible for developing and ... mentoring Service Desk personnel while ensuring operational excellence in IT support...clearance. Physical Requirements May be required to visit job site in an industrial or shipboard environment. Normally not… more
- General Dynamics Information Technology (Mclean, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Team Lead with GDIT. A career in enterprise IT means ... operate. We are seeking a proactive and customer-focused Help Desk Team Lead to oversee our frontline...365-as well as a passion for delivering exceptional customer service . **Key Responsibilities:** Lead , coach, and mentor… more
- NANA Regional Corporation (Herndon, VA)
- SUVI is seeking a Service Desk Led to provide Information Technology Support Services to support the mission of the Government. **Responsibilities** + Supervises ... the day-to-day operations of the help desk . + Identifies, researches, and resolves complex technical problems....problems. + Creates and manages escalation procedures and ensures service levels are maintained. + Documents, tracks, and monitors… more
- William C Brown Inc (Bowie, MD)
- … Service Desk experience. + Knowledge of HP Server Automation, Site Scope, HP Business Service Management, Active Directory, McAfee Encryption, and NNMi ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...shift. + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications / Technical Skills:… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent - Weekend Job...is hybrid (up to 2 - 3 days on site ) in Arlington, VA._ **_Day Agent Shift: Sat - ... * * **The Opportunity:** CACI is seeking a TOC Service Desk Agent - Weekend to join...Level Agreements (SLAs) and Standard Operating Procedures (SOPs). + Lead in troubleshooting and resolution of complex issues and… more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Information Technology (IT) Support,IT Maintenance,Troubleshooting **Certifications:** ... GDIT has an amazing opportunity for an IT Maintenance Lead to provide world-class IT maintenance support to our...government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently… more
- CACI International (Chantilly, VA)
- …capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management for end user devices to enable ... ServiceNow Configuration Management Database Technical Lead Job Category: Information Technology Time Type: Full...operations.** **This position is hybrid, with work expected on site in Chantilly, VA 2-3 days a week.** **Responsibilities:**… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …email communication for message coordination. + Manage the Technical Control Facility Service Desk , ensuring completion of tasks related to day-to-day ... of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's...monitoring in accordance with DoD policies. + Designate node site coordinators to support DoS worldwide missions and maintain… more
- TekSynap (Arlington, VA)
- …and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...Center in Alexandria, VA. + Type of environment: On site in one of these locations with the potential… more
- IT Concepts (Washington, DC)
- …and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support ... may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for...be able to interact with customers, diagnose problems, and lead them through the necessary steps to correct their… more
- TekSynap (Washington, DC)
- …integration, and upgrade of IT products, along with installation and on- site maintenance, including help desk services.Additionalsupport includes hardware ... assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results usingappropriate reports. + **Stakeholder… more
- Extra Space Storage (College Park, MD)
- …+ **Paid Time Off** accrued throughout the year, increasing with years of service . + **Generous 401(k) match with Traditional and/or ROTH choices.** + Affordable ... through continuous maintenance (eg, sweeping, mopping, grounds maintenance, etc.) of the site , including the office, and the interior and exteriors of the storage… more
- TekSynap (Washington, DC)
- …integration, and upgrade of IT products, along with installation and on- site maintenance, including help desk services.Additionalsupport includes hardware ... excellence in planning, directing, and managing IT projects/operations. + Lead and manage thecontractsIT operations team, providing guidance, training, and… more
- Marriott (Bethesda, MD)
- …or GED; 2 years experience in the sales and marketing, guest services, front desk , or related professional area. OR * 2-year degree from an accredited university in ... **Preferred:** * 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific… more
- Marriott (Bethesda, MD)
- …staff to cover staffing shortages, turnover, seasonal demand, leave of absences, lead generation and solicitation campaigns. Provides remote sales support to MSB, ... identified by the regional team. Drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and… more
- TekSynap (Washington, DC)
- …integration, and upgrade of IT products, along with installation and on- site maintenance, including help desk services. Additional support includes ... related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based software applications.… more
- Chenega Corporation (Springfield, VA)
- …in the Federal marketplace. The **IPOC Specialist** provides superior customer service in support of customer requests, supporting high-visibility customers and ... support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. +… more
- Epsilon, Inc (Washington, DC)
- …technology platforms and will work under the direction of the Senior Wi-Fi Team Lead to design and support network strategies to meet project needs. You will ... designated network distribution systems and associated equipment. You will perform on- site or in-house servicing, repairs and/or installations of network components… more
- Canon USA & Affiliates (Washington, DC)
- … service , and logistics teams to ensure timely preparation and delivery + Lead assigned catering staff as needed for on- site events + Maintain accurate ... with clients, vendors, and internal teams to ensure seamless service and an exceptional guest experience. The ideal candidate...in absence of Receptionist + Fill in at Receptionist desk as needed + Effectively coordinate tasks with internal… more