- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged,...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- General Dynamics Information Technology (Washington, DC)
- …today is safe and tomorrow is smarter. Our work depends on you joining our team. **HOW A SERVICE DESK SUPPORT SENIOR WILL MAKE AN IMPACT.** + O&M ... **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Support Sr with GDIT. A career in enterprise IT… more
- NTT America, Inc. (Ashburn, VA)
- …and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors ... 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing**...high priority incidents or requests to appropriate personnel or support groups for timely resolution. + Verifies that suggested… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented ** Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... Business Administration or a related field + 8+ years of experience in service desk operation, leading IT support teams and delivering high-quality end-user … more
- Arena Technical Resources, LLC (Washington, DC)
- …Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide ... managing the day-to-day operations of the service desk , ensuring that all requests for support ...IT department to ensure that the service desk is able to provide effective support … more
- CACI International (Arlington, VA)
- …Desk Shift Lead will provide daily supervision, technical support and direction to 6-8 Service Desk staff in support of a 24x7x365 Service Desk ... Technical Operations Center Service Desk Shift Lead Job Category:...solving skills, and a desire to provide outstanding customer support to customers of all levels. Candidate must be… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...3 to 5 years in IT support or related help desk environments *… more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- …https://vimeo.com/732533072 Summary HII, Mission Technologies is seeking an experienced Lead Service Desk Manager responsible for developing and mentoring ... Service Desk personnel while ensuring operational excellence in IT support delivery. Position will support a US Air Force cloud-based program involving… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …+ 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations experience. + ... attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves...using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring… more
- GovCIO (Washington, DC)
- …and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues ... USD $58,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/tier-1- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5201_ **Category** _IT… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in ... As a Help Desk Analyst within the Defense Army Account's ITSM...team, you will be at the forefront of technical support , playing a crucial role in maintaining the efficiency… more
- Insight Global (Mclean, VA)
- Job Description As a member of our Service Desk team, the successful candidate will be responsible for maintaining productivity of MC Dean staff by performing a ... updating network, user profile, and software configuration. Receiving and providing initial support for the incoming calls/ support requests received through the… more
- Leidos (Washington, DC)
- …the following: + Deskside support for senior -level staff dispatched from the Service Desk or via direct contact from Senior Leadership Offices + ... **Description** Leidos is looking for a Senior Executive Deskside Support Engineer to...program provides a range of IT services, including help desk , deskside support , Windows workstation engineering and… more
- Axxum Technologies (Mclean, VA)
- Senior Incident Response Analyst Responsibilities : + Provide effective front-line support leveraging service desk ticketing system, telephone, and email ... communications + Support the service desk shift lead in operational activities Interact with the government Program Manager for the service desk … more
- CACI International (Washington, DC)
- Senior eDiscovery Relativity Trainer Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... support for the Relativity software program. As a Senior eDiscovery Relativity Trainer, you will create and provide...support . * Trains staff and sets up help desk staffing schedules. * Organizes, prepares, schedules and conducts… more
- GovCIO (Arlington, VA)
- …and will be a fully onsite position. **Responsibilities** + Provide outstanding support desk -side support , regularly scheduled backups, network storage ... (IT Specialist) with an active Secret clearance to provide outstanding desk -side support , regularly scheduled backups, network storage allocation, and… more
- Deloitte (Arlington, VA)
- …for this role will end on 6/30/2025. Responsibilities/Here is What You Will Do: Deal Desk Support , Contracting and Negotiations + Assist with deal desk and ... good business practices. Ongoing and Post Execution Risk Management and Contracting Support + Assist with ongoing contracting, risk management and mitigation … more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... Serco has a great opportunity for you! As the Senior Information Technology Specialist, you will be on a...meeting with management and existing IT specialist and help desk technicians. + Deliver high-quality customer service ,… more
- Serco (Crystal City, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... related to the F-35 Program. The Contractor shall provide support to the US Service Deputies who...Senior Leadership Team (SLT). The Contractor shall provide support to the Foreign Military Sales USG Program Managers… more