- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... 1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service... Service Request (SR), Problem Management (PM), and Service Level (SL) modules **Experience:** At least 2… more
- Towne Park (Washington, DC)
- …to a specific plan or program terms. **JOB SUMMARY** The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account ... visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and...+ Associate's degree preferred and a minimum of two ( 2 ) years of related experience and/or training; OR equivalent… more
- National Transportation Safety Board (Washington, DC)
- …SES positions into tiers to determine the minimum pay for each position. This is a Tier 1 position. The minimum pay for this position is $150,160 and the maximum ... Summary This is a Senior Executive Service (SES) position responsible for providing executive-level leadership...is required Newly appointed SES members must serve a 1 -year probationary period. Selectee will be required to complete… more
- Ralliant (Washington, DC)
- …for retaining and growing non-managed temporary onsite accounts and selected managed Tier 1 and Tier 2 accounts across the US, Canada, and Mexico. ... the year. . Lead renewal efforts in collaboration with Customer Service Representatives (CSRs). . Deliver Tektronix's value proposition effectively to… more
- Epsilon, Inc (Washington, DC)
- …provide top level ( Tier 3) technical support to customers and all service -related problems. In this position you will: + Assist in managing a Cisco Enterprise ... AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and look forward to what… more
- Office of the Secretary of Defense (Arlington, VA)
- …A "certification" letter should be on letterhead of the appropriate military branch of the service and contain ( 1 ) the military service dates including the ... expected discharge or release date; and ( 2 ) the character of service . The ...she meets the definition of "veteran" under 5 USC 2108( 1 ). The "certification" must reflect the service … more
- NuAxis Innovations (Washington, DC)
- …in a federal or DOD environment. + Demonstrated ability to lead distributed teams across Tier 1 , 2 , and 3 support levels. + Experience coordinating secure ... **Program Manager - Technology Services** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission… more
- Tyto Athene (Annapolis Junction, MD)
- …and enterprise deployments in CONUS and OCONUS locations. + Collaborate with Tier 1 and Tier 2 teams by providing advanced training, mentoring, and ... **Description** Tyto Athene is searching for a ** Tier 3 Unified Communications/Audio Visual Engineer** to provide expert-level engineering, troubleshooting, and… more
- Epsilon, Inc (Arlington, VA)
- …AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and look forward to what ... international partners and foreign military sales (FMS) clients, providing top- tier desk-side support, and offering adaptable enterprise infrastructure solutions.… more
- Tyto Athene (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents + Managing Tier 1 and Tier 2 incident responses + Ensuring that all incidents are ... Ashburn, VA. **Responsibilities:** + Supporting the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to… more
- Epsilon, Inc (Arlington, VA)
- …AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and look forward to what ... international partners and foreign military sales (FMS) clients, providing top- tier desk-side support, and offering adaptable enterprise infrastructure solutions.… more
- Epsilon, Inc (Alexandria, VA)
- …Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably supporting ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...more than 10,000 users. Tier 2 management includes; call management, accounts… more
- Epsilon, Inc (Alexandria, VA)
- …issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with account/access management ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...Office (USPTO) personnel while also providing world class customer service . The Epsilon team is comprised of Service… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... updates to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- Koniag Government Services (Washington, DC)
- …Administrator to investigate and resolve complex network issues escalated from the Tier 1 team. The Tier 2 Network Administrator will troubleshoot and ... **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, ... and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support...Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop,… more
- TekSynap (Springfield, VA)
- …hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able ... + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a government customer. TekSynap… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- Hello! ABBTECH Professional Resources and our partner Dell is seeking a technician to help with Tier 1 support remotely in the US. You must know your way around ... Service Now and how to contact users to close...and delegate tickets to the correct department or to Tier 2 -3. If you or someone you...at least a CompTIA A+ certification or at least 2 years of experience. + At least 1… more
