- NuAxis Innovations (Washington, DC)
- ** Help Desk Senior Specialist II** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- Red River (Chantilly, VA)
- …responsible for handling technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible for ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...Position Tasks:** + Accept customer calls/alerts and escalate to Tier 2 team members as needed withinspecified… more
- CBRE Government and Defense Services (Mclean, VA)
- …related applications. This role bridges technical administration with frontline support, offering Tier 1 help desk assistance, troubleshooting application ... guides, quick reference materials, and video tutorials. **Experience:** + 2 + years help desk operations...This role bridges technical administration with frontline support, offering Tier 1 help desk assistance,… more
- Epsilon, Inc (Alexandria, VA)
- …+ Minimum of six (6) years of work experience in the computer field, with a minimum of two ( 2 ) years in a help - desk area, and two ( 2 ) years at a ... issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with account/access management… more
- Epsilon, Inc (Alexandria, VA)
- …+ ITIL Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, ... preferably supporting more than 10,000 users. Tier 2 management includes; call management, accounts...business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... qualified, experienced and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business… more
- GovCIO (Washington, DC)
- …include: + Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff + Collaborate with Tier 3 Subject ... supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and...**Qualifications** **Required Skills and Experience** **:** + Bachelor's with 2 - 5 years (or commensurate experience), 8 years… more
- General Dynamics Information Technology (Washington, DC)
- …efficiently as possible. At GDIT, people are our differentiator. As an IT Lead, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT ... Lead joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. HOW AN IT LEAD WILL… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …to resolve tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier ...a minimum certification of IAT Level I** The Level 2 Help Desk Specialist shall… more
- IT Veterans (Greenbelt, MD)
- …Manage and supervise Tier 1, Tier 2 , and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery. + Oversee the IT ... IT Help Desk Manager Greenbelt, MD . Information Technology Apply Now IT Veterans is seeking an IT Help Desk Manager to join our team in Greenbelt,… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, ... software, account, and connectivity issues, escalating complex incidents to Tier 2 , and maintaining accurate ticketing in...of experience if no degree . 3+ years of help desk or related experience . Public… more
- Leidos (Reston, VA)
- …installation, configuration, and troubleshooting. * Dell Hardware installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some ... etc) into the production environment, responsible for ensuring mission readiness. 2 ) Manages change controls for documentation within a configuration management… more
- Chenega Corporation (Washington, DC)
- **Req ID:** 37918 **Summary** **Service Desk Technician Tier 2 ** **Washington, DC** Are you ready to enhance your skills and build your career in a rapidly ... to the next level! SecuriGence is seeking a **Service Desk Technician Tier 2 ** to...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- Leidos (Bethesda, MD)
- …the kind of environment where you can thrive, keep reading!** Leidos is seeking a Tier 1/ 2 Service Desk /Deskside Support System Administrator to support the ... email, chat, and walkup assistance requests. This role will help ascertain the nature of the call, resolve issues...document initial troubleshooting and triage steps and escalate to Tier 2 /3 support teams when appropriate to… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will...school diploma or GED. + Customer Service experience - 2 or more years + Must be a US… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...and changes that cannot be resolved at the service desk level. + Administer and maintain ServiceNow, including workflow… more
- Leidos (Annapolis Junction, MD)
- **Description** **System Engineer / Help Desk Analyst** **Leidos** has a new and exciting opportunity for a **Senior Information System Security Engineer** in ... in National Security!** **Job Summary** The **System Engineer / Help Desk Analyst** will be responsible for...systems within a complex network environment. She/he will provide Tier 1 and Tier 2 … more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology...part of a small team that provides Tiers 1, 2 , and 3 level support. You will be the primary ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
