- Cisco (New York, NY)
- …preferred work location for this role is New York, New York. Meet the Team As a Customer Experience Manager , you will play a pivotal role in driving the ... ensuring their needs are met and that they receive a high-quality customer experience . * Accountable for financials including services revenue and margin and… more
- CVS Health (New York, NY)
- …And we do it all with heart, each and every day. **Position Summary** The Manager , Digital Customer Experience Management (CEM) is responsible for monitoring ... with monitoring key operational metrics to optimize the Digital Customer Experience across digital channels. This role...**Proactive Insights:** - Utilizing an array of "Voice of Customer " tools, the CEM Manager will identify… more
- Michaels (Clifton, NJ)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - Clifton-Styertowne, NJ Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- CVS Health (New York, NY)
- …we do it all with heart, each and every day. **Position Summary** The Senior Manager , Digital Customer Experience will be responsible for leading the team ... of the entire Digital organization and IT. The Senior Manager must be an avid researcher, be intellectually curious,...Digital Product Ownership/ Management with the Voice of the Customer / Customer Experience Management… more
- Panasonic North America (Newark, NJ)
- …one innovative leap at a time. Come join our journey! **Responsibilities** **Panasonic Sr. Manager , Customer Support Experience ** Click here to learn more ... the technologies that move us. **What You'll Get To Do:** The Senior Manager , Customer Support Experience is responsible for overseeing and enhancing … more
- SAP (New York, NY)
- …rapid adoption and consumption of solutions. S-CSM is a specialist role within the Customer Experience (CX) domain. Its responsibility is to be the primary point ... the Northeast region **What you'll do:** As a Solution Customer Success Manager (S-CSM), you will act...customer -facing experience is highly preferred + Experience in SAP Customer Experience … more
- Northwell Health (Staten Island, NY)
- …Description Manages, plans, and organizes the staff and activities of Patient and Customer Experience , and other related services to enhance the overall patient ... patients, families and team members. Provides leadership to Patient & Customer Experience team members and supervisors by communicating and guiding toward… more
- Lawyer (Basking Ridge, NJ)
- …close deals and identify upsell opportunities with their client book. Requirements + Proven work experience as a Customer Success Manager or similar role + ... to drive extended customer success. A good Customer Success Manager must have a thirst... working with brand image and promoting value through customer experience + Exceptional ability to communicate… more
- JPMorgan Chase (New York, NY)
- …our innovative, design-led transformation team and help us reimagine the customer experience .** As a ** Experience Design Manager ,** you will start by ... and Skills** + An online portfolio or samples of work demonstrating relevant experience . **Please include a link to your online portfolio or work samples.** +… more
- MetLife (New York, NY)
- …AEM include Adobe Analytics, Adobe Campaign, Customer Data Platform, Marketo, Adobe Experience Manager (DAM), Adobe Experience Manager Forms, Adobe ... for scale - Author and publish content within Adobe Experience Manager (AEM) on occasion; provide technical...customer -first mindset . Bachelor's degree or related military experience What Can Give You an Edge (Additional Skills)… more
- ADP (New York, NY)
- …Admin certification (SFDC or NXT) + Experience as a Salesforce Administrator + Experience as a Customer Success Manager + Ability to work asynchronously ... **ADP is hiring a Lead Client Success Operations Manager .** In this role, you will be responsible...Requirements + BA/BS - or equivalent in education and experience + Passion for customer success and… more
- British Swim School (Fairfield, NJ)
- …lesson board) + Attend staff meetings and ongoing training/coaching as requested by the Customer + Experience Manager . + Promote sales for new enrollments, ... ages in accordance with the British Swim School aquatics program and provide customer service that focuses on retention of families through engaging relationships to… more
- Amazon (New York, NY)
- …and industries. Unlock your career potential. We are seeking a dynamic Sr. Program Manager to lead Customer Experience within AB Flywheel Inputs (ABFI). ... and availability. Key job responsibilities * Design and implement a customer experience triage mechanism to identify and address critical buying experience… more
- Justworks (New York, NY)
- …identifying opportunities, and ensuring our teams are empowered to deliver a world-class customer experience . The ideal candidate has prior experience ... Customer Retention Program Manager New York,...customers. + Surface new ideas and opportunities to improve customer experience and loyalty. + Monitor performance… more
- Omnicell (New York, NY)
- ** Customer Success Manager ** The Customer ...+ Associates Degree or 3+ years of relevant Omnicell experience . + 3+ years in a Customer Success, ... solutions. **Preferred Qualifications** + Bachelor's Degree + 5 years' experience managing customer or account relationships in...or account relationships in SaaS solutions + 2 years' experience as a business manager in a… more
- Mount Sinai Health System (New York, NY)
- …with internal teams (product, operations, marketing) to improve service delivery and customer experience . + Familiarity with EHR platforms like Epic, Cerner, ... **Job Description** **IT Project Manager I ( Customer Success Manager...inefficiencies in workflows and suggesting improvements for a better customer experience . + Multitasking and time-management: Managing… more
- Amazon (New York, NY)
- …trust throughout every stage of the shopping experience . We are looking for a Sr. Customer Research Manager to join our growing team! As the Sr. Customer ... that will inform business decisions aimed at improving the customer experience - Dive deep into both...strategic planning A day in the life The Senior Customer Research Manager uses their endless curiosity… more
- JPMorgan Chase (New York, NY)
- …& design, financial product & enablement, strategy, finance, data & analytics, customer experience and marketing, and field support. **Job Responsibilities** + ... high-quality products that resonate with clients. As a Product Manager in Starter Customer Segment (serving the...stakeholders + Strong customer -centric mindset; understanding of customer engagement & end-to-end experience + Bachelor's… more
- The Walt Disney Company (New York, NY)
- …on Disney's premium content offering. We are seeking a Customer Success Manager who will build a positive experience for clients, bring an entrepreneurial ... Ad Sales, Marketing & Partnerships team, the Disney Campaign Manager Customer Success team works with various...marketing, and product, to align strategies and enhance the customer experience . **Required Qualifications & Skills** +… more
- Mount Sinai Health System (New York, NY)
- **Job Description** **IT Project Manager III (Senior Customer Success Manager ) - Digital and Technology Partners - Hybrid** This hybrid role requires the ... Street, New York, NY 10017 We're looking for a seasoned and strategic **Senior Customer Success Manager ** to join our high-performing team leading the way in… more