- Capgemini (Warren, NJ)
- **Job Title:** Service Management Lead **Location** :... management tools such as BMC's IT Service Management ( ITSM , Remedy); Time ... NJ (onsite) **Travel** : 25% **Job description:** A Senior Service Management Consultant can be a member...Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US MS_ **Title:** _Service Management Lead , ITSM , ITIL 3… more
- Wells Fargo (Iselin, NJ)
- …Technology Office supporting IT Service Management ( ITSM ) risk management . **In this role, you will:** + Lead walkthroughs and provide supporting ... artifacts as needed for engagements related to the IT Service Management ( ITSM ) function, including front-line control evaluations and internal/external… more
- Mizuho Corporate Bank (New York, NY)
- …our IT services. Key Responsibilities: + Lead and manage the IT Service Management Operations team, providing guidance, mentorship, and support. + Oversee ... Join Mizuho in IT Service Management Operations! We are seeking...for ServiceNow Incident, Problem, Change, and Release modules. + Lead the implementation and optimization of ServiceNow modules to… more
- City of New York (New York, NY)
- …seeking an innovative Service Operations Manager to lead our IT Service Management ( ITSM ) initiatives and ensure the seamless operation of critical ... align with best practices and are consistently followed. - Lead the development of Service Level Agreements... Service Level Agreements (SLAs) to ensure effective service delivery. Knowledge Management & Documentation: -… more
- American Express (New York, NY)
- …Executive Support organization of a fortune 500 company. + Excellent understanding of IT service management ( ITSM ) frameworks and best practices. + Extensive ... **Description** You Lead the Way. We've Got Your Back. With...and KPI's. + Develop and implement strategies to optimize service delivery processes and improve efficiency. + Monitor … more
- Honeywell (Morris Plains, NJ)
- …Let's make that impact together. As a GBE Business Partner within the global IT Service Management ( ITSM ) team, you will provide leadership in delivering ... Honeywell. **Key Responsibilities:** + Develop and lead ITSM enhancement projects to improve service delivery...seamless handover between IT teams to maintain continuity and service quality. + Drive service management… more
- ABM Industries (New York, NY)
- …understanding and experience with operationalizing ITSM frameworks, ITIL processes, and service management tools + Strategic thinking and vision with a focus ... measure execution, service effectiveness and drive improvements. **ITIL Framework & Service Management ** + Oversee the adoption, execution and governance of… more
- SHI (Somerset, NJ)
- …security. + Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, ... coach others to improve their communication skills. + Change Management : Can lead and model exceptional change...Knowledge, and Service Catalog management . **Other Requirements** + Previous… more
- MTA (New York, NY)
- …initiatives involving multiple vendors, agencies, and stakeholder groups. * Risk Management & Security Compliance: Ability to lead secure architecture ... needed to maintain service levels and user satisfaction. + Coordinate change management initiatives related to the adoption of cloud services across MTA IT. +… more
- Amneal Pharmaceuticals (Bridgewater, NJ)
- …+ IT Service Management Develop, implement, and maintain IT service management ( ITSM ) frameworks and processes, ensuring alignment with best ... management processes, ensuring consistent, effective responses to IT service needs and minimizing disruption. + Process Improvement and Optimization Identify… more
- Capgemini (New York, NY)
- …, and ** ITSM processes** . + Strong **communication and stakeholder management ** skills. + A knack for designing and executing **leadership engagement programs** ... isn't just about managing change-it's about **designing it** . You'll lead high-impact workstreams, collaborate with senior stakeholders, and craft strategies that… more
- SMBC (Jersey City, NJ)
- …weekly level * Prior Experience working with ServiceNow a plus * Experience in IT Service Management and IT operations management processes and tooling * ... features or enhancements * Roadmap for Platform Integrations in consultation with management of Integration and automation, in coordination with the organization and… more
- ServiceNow, Inc. (New York, NY)
- …C-level stakeholders. + Hands-on experience with the ServiceNow Now Platform, including ITSM , Service Portal, and integration development. + Expertise in cloud ... solutions with business objectives. As a trusted advisor, you will lead complex pre-sales engagements, design innovative solutions, and ensure compliance with… more
- Grant Thornton (Iselin, NJ)
- …continuously learning new technologies to collaborate with team members and enhance service delivery + Engage directly with client executive leadership to lead ... disciplines including accounting, finance, sales, operations, and human capital management and information technology to support the client's business strategy… more