- The Hertz Corporation (Atlanta, GA)
- …contact center operations and continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service Recovery** , you'll ... at the center of revenue generation, cost optimization, and customer loyalty across our franchise and corporate rental operations....You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most… more
- Lumen (Atlanta, GA)
- …Join us as we digitally connect the world and shape the future. **The Role** The Sr Director Customer Care Digital Delivery Operations leads a strong team of ... customer facing professionals overseeing the development and implementation of...and lead change to improve both operating cost and customer outcomes. The incumbent will collaborate and negotiate with… more