- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Cardinal Health (Sacramento, CA)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- CVS Health (Carmichael, CA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Carmichael, CA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Sacramento, CA)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Datavant (Sacramento, CA)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Highmark Health (Sacramento, CA)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Owens & Minor (Woodland, CA)
- … quality standards, customer expectations, and compliance regulations. Ensure quality assurance checks on all products and parts received before stocking ... on time and that all internal and external policies are understood and adhered to. Quality Assurance & Compliance: . Ensure products and services meet company's… more
- Oracle (Sacramento, CA)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more
- Oracle (Sacramento, CA)
- … Assurance :** Guide end-of-life (EOL) strategies, ensuring thorough quality assurance reviews with Engineering and oversight of service development needs ... mission-critical infrastructure environments. + Strong understanding of risk management, quality assurance , and end-of-life asset strategies. **Responsibilities**… more
- Veterans Affairs, Veterans Health Administration (Mather, CA)
- …practice the safety policies and procedures of the medical center and participate in quality assurance activities to ensure patients receive the best care in a ... oral reports of up-to-date data necessary for continuous and/or problem-focused Quality Assurance monitors representing the Radiology departments, utilizing the… more
- Sunrise Senior Living (Fair Oaks, CA)
- …with the Quality Assurance Process (QA) and essential quality service standards pertaining to enriching resident centered activities and programming ... protect the confidentiality of resident information at all times. ** Quality Assurance and Regulatory Compliance** + Understand...and partner with community team in striving for excellent quality care and service delivery as measured… more
- Oracle (Sacramento, CA)
- …(IC5) you will play a key role in designing, building, and operating our next-generation Assurance Service . You should be both a rock solid coder and a ... + Architect, design, and deliver large-scale, distributed software systems for the OCI Assurance Service with a focus on reliability, compliance, and security. +… more
- Meta (Sacramento, CA)
- …closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners 2. Escalation Management: Participate in ... to those standards and policies 4. Risk Management and Assurance : Work internally and with upstream partner teams to...supporting our network, you will be expected to drive quality into the metrics we report to assist us… more
- Oracle (Sacramento, CA)
- …with industry trends, tools, and best practices to help shape the future of Assurance Service . Disclaimer: **Certain US customer or client-facing roles may ... key role in designing, building, and operating our next-generation Assurance Service . As part of a dynamic...Contribute to the technical vision and roadmap by delivering high- quality , well-tested, and secure code. + Ensure solutions adhere… more
- Fujifilm (Sacramento, CA)
- …with our MI Marketing Operations team, product owners, sales leadership, finance, quality assurance , legal and order management. The CPQ Product Marketing ... from cross-functional stakeholders, including Marketing, Sales, Order Management, TAC / Customer Service , and Support Contracts translating business needs into… more
- Shaw Industries Inc (Sacramento, CA)
- …documentation, and owner training. + Enforce safety regulations, standard operating procedures, and quality standards. Client & Customer Service + Serve as ... and customer satisfaction. + Respond quickly to warranty, emergency service , and repair requests in coordination with Quality Department. Financial… more
- Sacramento County (Sacramento, CA)
- …complaints relating to construction projects. + Researching and resolving difficult customer service problems and complex building problems. + Coordinating ... Administering performance evaluations. + Administering discipline. + Hiring. + Quality control / quality assurance ....and in the field to streamline inspections or improve customer service . + Accela. + Android or… more
- Public Consulting Group (Sacramento, CA)
- …in the state of CA + Desired: Agile methodology experience + Desired: Quality Assurance experience + Desired: State agency experience Bachelor's degree or ... and Procurement + Business Enablement + Business Solutions + Project Assurance **Duties and Responsibilities** + Provides analytical services and supports the… more