- Cecil College (North East, MD)
- …and document all service requests and issues in a timely manner in the Service Desk tool. * Troubleshoot and resolve low to medium complexity issues with ... phone calls from faculty, staff and students who need IT technical support either assist them directly...troubleshooting skills * Good communication skills * Strong Customer service SCHEDULING REQUIREMENTS: Ability to work a varied schedule… more
- CAI (Dover, DE)
- …Mandarin speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service … more
- CAI (Dover, DE)
- …**German** speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support + Utilize excellent customer service skills… more
- University of Delaware (Newark, DE)
- …of Administrative Field Support , Research Office Field Support , and the Ask IT Service Desk . This team provides dedicated technology support to ... also partner with the student staff at the Ask IT Service Desk , offering technical...a key contributor in Client Support 's Proactive IT Support Service by independently… more
- CompuCom (Dover, DE)
- …for a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls ... standard operating procedures and customer service guidelines relating to remote IT support + Provide support for PCs, laptops, printers, cell phones,… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- … to continue their critical operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in SAP ERP ... The ideal candidate will bring a history of successful IT support , particularly within a defense or...technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.… more
- Lincoln Financial (Dover, DE)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, ... perform and deliver on routine data protection implementation and support assignments/projects while simultaneously leveraging and applying knowledge to administer… more
- Saint-Gobain (Malvern, PA)
- …between ITSM Vendor and SGC regions. + Facilitate communication between the service desk and other IT support teams to streamline operations. + Create ... and regularly update IT service management policies and procedures, ensuring... service management methodologies + Experienced in managing service desk operations + Demonstrated ability to… more
- ASM Global (Philadelphia, PA)
- …network and other technical issues. + Assists Help Desk personnel in providing support when required. + Works with other IT staff members and, when ... of IT with planning and executing the IT department's mission to support the buildings...and a commitment to quality and providing exemplary customer service required. + Strong customer service skills,… more
- Devereux Advanced Behavioral Health (Villanova, PA)
- …Must be articulate and have excellent oral and written communication skills. + Help Desk support experience preferably in last six months. + Requires an ability ... perform problem determination and resolution + Participation in special IT projects and requests The Information Systems Support...MS Teams, OneDrive, and SharePoint. This individual will provide support via the Help Desk ensuring quality… more
- Deloitte (Philadelphia, PA)
- …for this role will end on 6/30/2025. Responsibilities/Here is What You Will Do: Deal Desk Support , Contracting and Negotiations + Assist with deal desk and ... Training Support + Maintain knowledge of core professional services ( IT , Managed Services, Outsourcing) and product offerings to continue supporting contracting… more
- Fujifilm (Dover, DE)
- …Specialist [NS3], provides an additional level of expertise and experience to the customer service national support specialists team. The Lead NS3 will assist in ... but is not limited to: + Attending Sales and Service meetings when requested. + Works intimately with the...Server and Oracle. + Successful management of professional services support cases, IT projects and products, software… more
- IQVIA (Philadelphia, PA)
- …required + Experience in the IT field, IT Help desk , biomedical, electronics field service , engineering, or pharmacy technician roles preferred + ... 5-7 minutes to complete. **Job Description: ** Our Field Service Technicians experience a unique opportunity to employ their...to 10 migrations + Partner with a team of support staff, manage project timelines and customer needs. +… more
- Evolent (Dover, DE)
- …and/or Microsoft Azure - Application Insights is preferred + JIRA Service Desk ticketing system/Confluence experience is preferred **Technical Requirements:** ... of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and...1 or more years of progressive experience within application support / IT operations organizations + 1 or more… more
- US Tech Solutions (Conshohocken, PA)
- …Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk . **Essential Job Functions:** * Provide basic technical ... infrastructure projects and tasks to gain hands-on experience and knowledge. * Support basic monitoring and routine troubleshooting of infrastructure systems. * Work… more
- SAP (Newtown Square, PA)
- …information Event Management; * IT Service Management - ServiceNow, Jira Service Management and PagerDuty, Service desk , IT Operations, ... modernization. Advocate on behalf of the function to gain support from other groups and reduce roadblocks/resistance. Guide junior... Validation & Testing, Release and Deployment Management, and Service Asset and Configuration Management; * IT … more
- University of Pennsylvania (Philadelphia, PA)
- …team, degree programs' staff and works with staff across the school to support and enhance Slate's functionality, bring about new solutions, and advocate for proper ... to coordinate and optimize CRM workflows across Admissions, Financial Aid, IT , and Registrar functions, ensuring data integrity, policy alignment, and effective… more
- Kimpton Hotels & Restaurants (Philadelphia, PA)
- …Do** Lead all Front Office operations, set and maintain a high level of guest service . Provide support , mentorship, and coaching to the team. **Some of your ... that will assist in balancing revenues. + Review Front Desk logbook for any information or incidents, communicate with...night audit shifts). + Meet or exceed levels of service required by the Mystery Shopper Survey, as well… more
- Kimpton Hotels & Restaurants (Philadelphia, PA)
- …leading all Front Office Operations by setting and maintaining a high level of guest service and providing support and training for the line staff. **Some of ... your responsibilities include:** + Meet the desk agents to get any pertinent information,...and seminars when scheduled, meet or exceed levels of service required by the Mystery Shopper Survey. + Complete… more
- University of Pennsylvania (Philadelphia, PA)
- …recruitment, training, scheduling, and supervision of student workers. Ensure smooth front- desk operations, provide in-person and phone support , and manage ... training, scheduling, and supervision of student workers to ensure efficient front- desk operations and professional handling of student inquiries. A core… more