- EGA Associates (Albany, NY)
- …for completion of an investigation. 4.Analyze statistical and investigative data, quality assurance material and criminal and malpractice information. 5.Develop ... and database applications. -Excellent written and oral communication skills. -Good customer service skills. -Experience with the professional medical conduct… more
- Ally (Albany, NY)
- …system administrators, and business stakeholders to resolve complex issues. * Assist in quality assurance and defining testing strategy and risks. * Training ... a customer -centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- CME Associates, Inc. (Albany, NY)
- …and scheduled accordingly. + Consistently perform and document all customer service inquiries, quality assurance reviews, and job progression. + ... a professional environment that reflects our core values: exceptional quality of service , outstanding customer care, employee growth and development,… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Molina Healthcare (Albany, NY)
- …customers in reviewing scope and developing requirements and plans for testing / quality assurance for enterprise projects of considerable complexity. Works with ... for development teams through project testing as needed. * Provides excellent customer service to internal and external customers handling all aspects of client… more
- Cardinal Health (Albany, NY)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- BioLife Plasma Services (Latham, NY)
- …routine tasks according to SOP through direct observation. Plasma Collection Center Quality Assurance Oversight: (80%) Reviews operational records to ensure they ... evaluates effectiveness of corrective actions for errors. Conducts monthly quality assurance audits for critical control points...and review of center staff. Ensures high levels of customer service and satisfaction. Meets and strives… more
- Guardian Life (Pittsfield, MA)
- Are you passionate about customer service and looking to build a long-lasting career in the insurance industry? Look no further! We invite you to join us at ... journey towards a rewarding and fulfilling career as a ** Customer Service Representative** . We look forward...including average calls per day, adhering to daily schedule, Quality Assurance call scores, client survey scores,… more
- CVS Health (Glenmont, NY)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Lenox, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Albany, NY)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- GE Vernova (Schenectady, NY)
- …package completeness for New Units and Services Parts orders. + Maintain both Quality Assurance and Quality Control of products, manufacturing processes ... own all aspects of Quality including but not limited to: + Development of Quality planning for each Customer unit. + Quality defect documentation and… more
- GE Vernova (Schenectady, NY)
- …package completeness for New Units and Services Parts orders.** **Maintain both Quality Assurance and Quality Control of products, manufacturing ... own all aspects of Quality including but not limited to:** **Development of Quality planning for each Customer unit.** ** Quality defect documentation and… more
- IBM (Albany, NY)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more
- Aaron's Inc (Troy, NY)
- …guest deliveries as directed by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and ... 300 lbs. with the assistance of a dolly + Two years of retail/ customer service experience preferred + High School diploma or equivalent preferred + Excellent… more
- Aaron's Inc (Schenectady, NY)
- …guest deliveries as directed by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and ... 300 lbs. with the assistance of a dolly + Two years of retail/ customer service experience preferred + High School diploma or equivalent preferred + Excellent… more
- Datavant (Albany, NY)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Highmark Health (Albany, NY)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
