- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk Guantanamo Bay Cuba, NM (http://maps.google.com/maps?q=Guantanamo+Bay+Cuba+NM+USA) Job Type Full-time Description Location:Guantanamo ... Required Experience: 2 -5 Years PingWind is looking for a Tier 2 - Help Desk Technician who also knows VTC systems to work out of US Naval Base… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- The Tier 2 Technical Support Operations Analyst...ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel ... application development teams to work on issues escalated to Tier 2 . + Adhere to the defined...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- GovCIO (Santa Fe, NM)
- …remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. Desired ... Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for...of experience. + Minimum 3 years of IT Service Desk experience, with an additional 2 years… more
- Sandia National Laboratories (Albuquerque, NM)
- …collection processes, employee billbacks, and travel/relocation audits. + Support the Payroll Help Desk , including the weekly phone rotation and managing tickets ... What Your Job Will Be Like: As a Tier 5 Payroll Specialist, you will support payroll...through the Help Desk system. + Serve as a...We Require: + Ability to work onsite 1 - 2 days per week, as required. + Strong customer… more
- SAIC (Albuquerque, NM)
- …challenging career with SAIC in Albuquerque, NM. **Duties:** + The qualified applicant will provide Tier II help desk support to users unable to resolve tech ... is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team...issues that exceed Tier 1 level support. + The candidate must provide… more
- GovCIO (Santa Fe, NM)
- …the following for high quality deliverables: KB updates, call fielding, or other Tier 2 activities adjacent to the NGGS application. + Support requirements ... issues and create clear, attainable goals + Collaborate with Tier three support groups to establish relationships, prepare for...of at least 5 people + 3+ years' experience Help Desk Support. This experience can be… more
- GovCIO (Santa Fe, NM)
- …to support the EPA. **Responsibilities** + As part of the EPA ESSET team, provide Tier 1/ 2 Help Desk Support for the EPA Next Generation Grant System ... tasks such as KB updates, call fielding, or other Tier 2 activities adjacent to the NGGS...analysis experience (or commensurate experience) + 3+ years' experience Help Desk Support. This experience can be… more
- Serco (Kirtland AFB, NM)
- …for future reference and knowledge sharing. + **User Support and Training:** + Provide Tier 2 /3 technical support to end-users and IT staff on network-related ... use of secure communication tools. + Collaborate with the help desk team to resolve escalated network...experience may be considered** . + DoD IAT Level 2 + 2 or more years of… more
- Robert Half Technology (Albuquerque, NM)
- …duties as needed. Career Progression This role is designed as a pathway into: + Level 2 Field Technician + Help Desk Engineer + Systems / Network Engineer ... Preferred Qualifications + CompTIA A+ or equivalent experience + Prior MSP or help desk experience + Familiarity with ticketing systems (Autotask, ConnectWise,… more
- Chenega Corporation (Albuquerque, NM)
- …+ Follow industry standards and best practices for Data Centers. + Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from the ... + Associate's degree or combination of education and experience. + 2 + years of related technical experience in supporting Information Technology environment… more
- Pearson (Santa Fe, NM)
- …account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training support to ... Family Support groups. **Position Summary** **:** The Service Desk Tech 1, School Technical Support is an hourly...1, School Technical Support is an hourly position with 2 Shift Options; determined at a later time between… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and ... experience troubleshooting Linux and Unix based systems. + Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize… more