- Cognizant (Albany, NY)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills &… more
- Excellus BlueCross BlueShield (Latham, NY)
- Job Description: Summary: The Service Desk Analyst is specific to the Service Desk Function at Excellus through the IT Help Desk . The Service ... tasks in a timely manner as per the IT service level agreements. + Provides direction and oversees Intern/Contract/Temp...clearly written documentation (of processes) for use by Help Desk , other support departments, and end users.… more
- GovCIO (Albany, NY)
- **Overview** GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be ... USD $60,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7342/ support - desk - analyst --%28financial-systems%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7342_… more
- Pearson (Albany, NY)
- …the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous, and complete support for all ... Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a...support and training. All members of the School Support Help Desk Team help facilitate the… more
- New York State Civil Service (Albany, NY)
- …HELP Yes Agency Information Technology Services, Office of Title Business Systems Analyst 1 (NY HELPs) - 10042 Occupational Category IT Engineering, Sciences Salary ... Office, Digital Experience Bureau, Communication Experience (ComX) Section, the Business Systems Analyst 1 (SG-18), PEF, will be responsible for working with the… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …day-to-day administration and ongoing technical support . + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- New York State Civil Service (Albany, NY)
- …New York State Comptroller and have had one year of permanent competitive or 55-b/55-c service as a Business Systems Analyst 1. If the number of interested ... Agency State Comptroller, Office of the Title Business Systems Analyst 2, SG-23 (NYHELPS) Item# 00318 Occupational Category Other...the Office of the New York State Comptroller. Civil Service examinations are not required under the New York… more
- Xerox (Albany, NY)
- …navigate service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent ... service every time they connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues,… more
- Teradata (Albany, NY)
- …data across the enterprise. **What You'll Do** We are seeking a Senior Financial Analyst to support product costing and pricing strategy for our SaaS offerings. ... pricing and go-to-market decisions. + Develop frameworks for allocating support and service costs across products and...+ Partner with Product Pricing, Product Management, and Deal Desk teams to develop and evaluate pricing recommendations. +… more
- ENFRA (Albany, NY)
- …leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a- Service sector. We believe in growth not just for our business, but for ... pillars of our continued success. **Overview** The IS Technical Services Building Systems Analyst II (BSA II) is highly skilled member of the IS Technical Services… more
- Public Consulting Group (Albany, NY)
- …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... The agent will interact with customers through the Zendesk(R) support platform, implement best practices, and ensure that customer tickets are being addressed within… more
- New York State Civil Service (Fort Hunter, NY)
- …Transfer Qualifications:At least one year of permanent or contingent-permanent qualifying service as a Historic Preservation Program Analyst , SG 18. ... groups.* Mentor interpretive staff members, develop best practices and support staff potential through research and development of public...including, but not limited to, working at the front desk , helping to organize and clean office and public… more