- ASM Research, An Accenture Federal Services Company (Albany, NY)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications ... Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform....application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Intuit (Albany, NY)
- …Intuit Enterprise Suite (IES)** Come join the Global Business Solutions Group (GBSG) as a ** Tier 2 Senior Service & Support Specialist** **for the** **Intuit ... contributing to continuous improvement across all teams. **What You'll Do** As a Tier 2 specialist, you will go beyond traditional support by providing… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- Lumen (Albany, NY)
- …medium-touch customer segments. **Work Location** WFH - any state **The Main Responsibilities** + Tier 2 CSS support plus projects + Navigates and leverages ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...the world and shape the future. **The Role** The Support Desk Associate role provides back-office, functional support… more
- Oracle (Albany, NY)
- …customer-reported issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis of critical ... to knowledge sharing and process improvements to enhance the efficiency of the support function** Being hands-on is a critical requirement for this role. *… more
- CVS Health (Albany, NY)
- …Responsibilities Include: + Implementation of commercial actuarial rate reviews in ERNIE + Tier 2 technical support for underwriting/actuarial rating issues ... day. This position is with the Actuarial Rating Systems Support team and focuses on operational execution for our...Process improvement via SQL and Excel/VBA **Required Qualifications:** + 2 actuarial exams passed and pursuing ASA designation +… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Oracle (Albany, NY)
- …a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a ... come to the right place. This role is a Tier 1 approver for Oracle Health for deals that...Medical, dental, and vision insurance, including expert medical opinion 2 . Short term disability and long term disability 3.… more
- New York State Civil Service (Albany, NY)
- NY HELP No Agency Teachers' Retirement System Title TRS Investment Officer 2 - Public Equities Occupational Category Financial, Accounting, Auditing Salary Grade 23 ... NY Zip Code 12211 Duties Description Position SummaryThe TRS Investment Officer 2 supports the Public Equities team through robust quantitative research and… more
- New York State Civil Service (Albany, NY)
- …No Agency Information Technology Services, Office of Title Information Technology Specialist 2 - Hourly - 10311 Occupational Category IT Engineering, Sciences Salary ... 3, SG-23, within the Office of Information Technology Services, Dedicated Support , NYS Higher Education Services Corporation in Albany, the Information Technology… more
- Molina Healthcare (Albany, NY)
- …the Cyber Recovery and Chaos Engineering Programs. + Conduct annual validation of all Tier 0 through Tier 2 Applications for recoverability and functionality ... services facilities (including computer systems, networks applications, telecommunications, technical support and Service Desk) can be recovered within required, and… more
- Oracle (Albany, NY)
- **Job Description** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving ... as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible… more
- Interactive Government Holdings, Inc. (Latham, NY)
- …* + A minimum of three (3) years of working experience with at least two ( 2 ) years of program management support , customer service support , or volunteer ... VST - Volunteer Support Technician Category Administration Description Organization Established in...Rico, and the US Virgin Islands. The network of 2 ,000 volunteers supports the mission throughout the country and… more
- Pacific Northwest National Laboratory (Albany, NY)
- …lifecycle, from data acquisition and management to analysis and decision support . Read more about the AIDA division at https://www.pnnl.gov/ai-and-data-analytics We ... large, fast, distributed, and messy data into knowledge to support decision processes in operational environments on sponsor systems....TO APPLY To have a complete application package, the ( 2 ) listed items below are required and must be… more
- Rubrik (Albany, NY)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... in the development of fully integrated technology solutions in support of pre-sales activities in the assigned market. +...be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions… more
- Pacific Northwest National Laboratory (Albany, NY)
- …strongly preferred. Candidates will be asked to contribute to research and programmatic support to STA programs and will have the opportunity to contribute to both ... TO APPLY To have a complete application package, the ( 2 ) listed items below are required and must be...for this position, non-U.S. persons are not eligible to support or collaborate in the program. **Testing Designated Position**… more
- Pacific Northwest National Laboratory (Albany, NY)
- …the nation's biggest energy and environmental challenges. Our more than 1,700 staff support the Department of Energy (DOE), delivering on key DOE mission areas ... environments from security threats. **Responsibilities** The position will primarily support community driven design for coastal communities. Responsibilities will… more
- GovCIO (Albany, NY)
- …and oversee the following for high quality deliverables: KB updates, call fielding, or other Tier 2 activities adjacent to the NGGS application. + Support ... performance issues and create clear, attainable goals + Collaborate with Tier three support groups to establish relationships, prepare for changes and updates to… more
- GovCIO (Albany, NY)
- …support the EPA. **Responsibilities** + As part of the EPA ESSET team, provide Tier 1/ 2 Help Desk Support for the EPA Next Generation Grant System + ... tasks such as KB updates, call fielding, or other Tier 2 activities adjacent to the NGGS...2 activities adjacent to the NGGS application. + Support requirements development and management + Assist in capturing… more
- GovCIO (Albany, NY)
- …The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This fully ... required to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government mandated SLAs… more