- Veterans Health Administration (Albany, NY)
- …website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Agency contact information VHA National Recruitment ... on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Agency contact information VHA National Recruitment Center Phone… more
- Pearl Interactive Network (Albany, NY)
- …and want more than just another job. Be the voice that makes a difference! The ** Contact Center Agent ** is responsible for answering inbound calls to support ... **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.**… more
- Zoom (Albany, NY)
- …Expertise specifically in our ZVA integrations + Partner with Product/Engineering on Contact Center integrations & roadmap requirements + Continually enhance ... Support Experience (Cloud & Premises PBX) + 3+ years Contact Center Sales Experience + 6+ years...Center Sales Experience + 6+ years of Virtual Agent , AI, Automation experience + Experience leading others with… more
- Cayuse Holdings (Albany, NY)
- **Overview** **Job Title:** Senior Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Pay Rate:** $23-$27 per hour **The Work** ... The Senior Service Desk Agent provides customer service solutions within service level agreements...or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- Pearl Interactive Network (Albany, NY)
- …**Talent Community** in preparation for **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and ... service excellence, we want to stay connected. The **Call** ** Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience… more
- Under Armour, Inc. (Albany, NY)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- Pearl Interactive Network (Albany, NY)
- …and analytical **Workforce Management (WFM) Scheduler** to support our dynamic contact center operations. **The Workforce Management Scheduler** (WMS) will ... needs using WFM software and other analytical tools. + Develop and manage agent schedules that align with forecasted call volumes, ensuring adequate coverage to meet… more
- New York State Civil Service (Albany, NY)
- …Description Standard Duties:As a Senior Employment Security Clerk assigned to DOL's Customer Contact Center , you would answer inquiries from the general public ... or resolve customer issues and/or problems.Qualifying Experience may include call center agent , customer service representative, sales representative providing… more
- Verint Systems, Inc. (Albany, NY)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... Strategy Sr. Director, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...experience in go-to-market strategy and execution + Experience with agent assistant and IVA solutions and as a practitioner… more
- New York State Civil Service (Albany, NY)
- …or resolve customer issues and/or problems.Qualifying Experience may include call center agent , customer service representative, sales representative providing ... you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): ###, ###@ogs.ny.gov.We offer a… more
- Humana (Albany, NY)
- …engagement improvement that puts the needs of the member at the center of all business functions, coordinated and pervasive throughout the enterprise. Additionally, ... a best-in-class, multi-channel onboarding experience (email, mail, SMS, app, web, call center , IVR) tailored to member needs and Next Best Action (NBA) strategy… more
- Bassett Healthcare (Cooperstown, NY)
- …What you'll do The Ambulatory Office Assistant III serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the ... includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the… more
- Bassett Healthcare (Cooperstown, NY)
- …What you'll do The Medical Office Assistant III serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the ... includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the… more
- Bassett Healthcare (Cooperstown, NY)
- …the Provider Unit for Continuing Education and assures Continuing Education (CE contact hour) programs meet all requirements of the American Nurses Credentialing ... Center (ANCC). Maintains knowledge of regulatory requirements regarding nursing...participates in these research activities. Functions as a change agent and organizational clinical leader. Responds to organizational strategic… more
- Sharecare (Albany, NY)
- …experience in a customer service role preferred + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency ... chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction /… more
- The Research Foundation for SUNY (Albany, NY)
- …members to self-assign themselves as the "responsible party" or "point of contact " for all technologies, disclosures, and internal and external contacts utilizing ... research event, etc. Utilize various tools including RF's Report Center to proactively identify research teams with a high...(eg, FDA). + Experience with patent portfolio management; patent agent credential is a plus. + Excellent interpersonal and… more
- Otis Elevator Company (Albany, NY)
- …driving continuous improvement with hands-on leadership. + **Strategic Change Agent ** - You identify opportunities for growth and lead transformative ... people - passengers, customers, and colleagues - at the center of everything we do. We are guided by...due to a special need or a disability, please contact us at ###@otis.com._ **Privacy Policy and Terms:** Click… more
