- Wells Fargo (Shoreview, MN)
- …This person will build the conversational experience for our new Wells Fargo Voice Self - Service platform, using the latest AI techniques including Google ... contact center experiences + Proven use cases that include the creation of self - service voice flows including complex product and customer needs + Experience… more
- Humana (St. Paul, MN)
- …To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self -provided internet service of Home or Hybrid Home/Office associates must ... that are used to support Humana's members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market… more
- Coinbase (St. Paul, MN)
- …Cards. This is a hands-on technical role where you will leverage our cutting-edge, self - service ML platform to rapidly design, deploy, and iterate on the models ... serving. * *Drive the Technical Roadmap:* You will be the primary technical voice *influencing at an organizational level*. Work with Product, Ops, and other… more
- UKG (St. Paul, MN)
- …journey. You'll collaborate with cross-functional partners to bring the customer's voice into every decision and help drive meaningful business outcomes. Key ... cause analyses of friction points and recommend process, product, or service improvements. Collaboration & Stakeholder Engagement Partner with product, operations,… more
- Coinbase (St. Paul, MN)
- …Cards. This is a hands-on technical role where you will leverage our cutting-edge, self - service ML platform to rapidly design, deploy, and iterate on the models ... of users. *What you'll be doing:* * *Focus on Modeling:* Use our centralized, self - service ML platform to own the end-to-end development of ML models, from… more
- Humana (St. Paul, MN)
- …To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self -provided internet service of Home or Hybrid Home/Office associates must ... +5 years of experience in applied ML, with at least 3+ in conversational AI, human-in-the-loop systems, or agent UX optimization + Experience with large-scale ETL… more
- Kyndryl (St. Paul, MN)
- …+ Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + Develop and execute transformation roadmaps ... learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + Design omnichannel orchestration strategies (… more