- Jazz Pharmaceuticals (Annapolis, MD)
- …patients worldwide. Please visit for more information. Job Description The Sr. Customer Engagement Manager (Sr. CEM) fosters partnerships with National and Regional ... to develop patient advocacy, optimize educational interchange and interpret/share market insights to effectively advance brand strategy. The goal is to create… more
- Lumen (Annapolis, MD)
- …Join us as we digitally connect the world and shape the future. **The Role** The Sr Lead Customer Insights Manager is a key contributor within the Growth and ... home position within the US **The Main Responsibilities** + Execute customer insights programs, including qualitative and quantitative research, segmentation,… more
- Oracle (Annapolis, MD)
- …We are seeking a creative, strategic, and collaborative leader to for the Customer Success (CS) Insights Content & Engagement team within the NetSuite ... and NetSuite internally and externally. As Sr Manager, CS Insights Content and Engagement, you will lead ...help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes. **Key Responsibilities** * Lead , coach,… more
- Choice Hotels (North Bethesda, MD)
- Job Summary Choice Hotels International is seeking a dynamic Senior Analyst to advance its AI marketing strategy, with a focus on large language models (LLMs) such ... AI innovation and business intelligence, supporting leadership decisions through data-driven insights . The analyst will collaborate across departments to measure key… more
- Lumen (Annapolis, MD)
- …Main Responsibilities** + Lead the development and execution of customer insights programs, including qualitative and quantitative research, segmentation, ... and shape the future. **The Role** The Director of Customer Insights is a strategic leadership role...years in a leadership capacity. + Proven ability to lead cross-functional teams and influence senior stakeholders.… more
- Coinbase (Annapolis, MD)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support… more
- Coinbase (Annapolis, MD)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on ensuring Coinbase customers have a ... alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to...business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an… more
- Merck (Annapolis, MD)
- **Job Description** **Role Summary** + The Regional Medical Scientific Senior Director Team Lead (RMSD TL) is a credentialed therapeutic and disease expert (MD, ... field medical plans, ensuring the team delivers high-impact scientific exchange, insights , congress engagement, and research contributions that advance US Medical… more
- Sprinklr (Washington, DC)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at ... scale - across every customer touchpoint. By combining human instinct with the speed...unify data, break down silos, and act on real-time insights . Today, 1,900+ enterprises and 60% of the Fortune… more
- Lumen (Annapolis, MD)
- …connect the world and shape the future. **The Role** We're seeking a **Sr. Lead Product Manager, AI, Agentic Capabilities & Customer Experience** to define and ... AI capabilities** , including Agentic AI, to the Lumen Customer Portal and enterprise digital experiences. This critical role...on **AI accuracy, trust, and usability** . Leverage these insights to inform the **Agentic AI continuous learning and… more
- Koniag Government Services (Washington, DC)
- **Koniag Professional Services, LLC,** a Koniag Government Service Company, is seeking a Senior Project Analyst Customer Service Support to support KPS and our ... government customer in Washington, DC. This position requires the candidate...This role requires someone who can effectively evaluate procedures, lead process improvement initiatives, and manage stakeholder relationships while… more
- Lumen (Annapolis, MD)
- …connect the world and shape the future. **The Role** The Sr Lead Operations Engineer-Public Sector will support Lumen Managed Services contracts by designing, ... installing, and maintaining data systems to meet customer requirements. Responsibilities include providing advanced engineering support for network performance… more
- Coinbase (Annapolis, MD)
- …supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible ... facing support technology ecosystem. *What you'll be doing* * Lead multiple engineering teams building customer -facing tools...* Partner with Product and CX to use metrics, customer feedback, and voice-of- customer insights … more
- Merck (Annapolis, MD)
- **Job Description** The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education ... and resources. They do this to support customer operational and financial needs such as reimbursement information...progress towards quality goals. + Providing customers with key insights by keeping apprised of professional and health care… more
- Dodge Construction Network (Annapolis, MD)
- …and expansion + Partner with Customer Success and Product teams to translate customer insights into playbooks that improve gross retention and customer ... Senior Director, Product Marketing Location: Remote, United States...to identify champions and build advocacy programs that turn customer success into brand success + Lead … more
- CenterWell (Annapolis, MD)
- …partners to prioritize features that drive value. + Value Creation: Translate customer insights and business needs into requirements, ensuring measurable ... to ensure interoperability and a seamless end-user experience. + Customer & Clinical Voice: Lead structured Voice...with multiple stakeholder groups. + Expertise in Voice of Customer methodologies and translating insights into tangible… more
- Oracle (Annapolis, MD)
- …Applications & Infrastructure (OHAI) is seeking a highly strategic and influential ** Senior Director of Program Management** to lead enterprise-wide Security, ... automated platforms that improve operational efficiency and patient care. As a Senior Director, you will lead Security, Compliance, and enterprise-wide strategic… more
- Oracle (Annapolis, MD)
- …scalable compute and AI infrastructure for mission-critical workloads. We are seeking a Senior Director (M5) to lead the Outbound Product Management organization ... AI Infrastructure portfolio. This single-threaded leader will own market and competitive insights , benchmarking strategy, data and analytics for product health, and … more
- Oracle (Annapolis, MD)
- … customer requirements, regulatory constraints, and innovation opportunities to senior product and engineering leadership. 2. Advanced GenAI & LLM Innovation ... agents on our AIDP platform, we are seeking a Senior Principal Applied Scientist (IC5). In this strategic role,...Applied Scientist (IC5). In this strategic role, you will lead complex engagements with nations, states, providers, payers, and… more
- Oracle (Annapolis, MD)
- … senior leadership with data-driven recommendations. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable ... of complex facilities worldwide. As OCI's development pipeline expands, actionable insights , strong data governance, and consistent reporting are essential to… more
