- ASM Research, An Accenture Federal Services Company (Muskogee, OK)
- …Monitor agent interactions and provide performance feedback and coaching.* Work with Quality Coordinator on quality assurance plans, outcomes, performance results, ... and coaching.* Performing QA on all access channels (interpreting quality standards, calibrating with other Supervisors and the Government).* Track, analyze, and report performance results to agents and CC management.* Provide real time support in the CC,… more
- Ross Stores, Inc. (Muskogee, OK)
- …Prevention Awareness program, the Shortage Highway, the Store Protection Specialist \(SPS\) position \(where applicable\), and merchandise protection standards\. + ... and honesty in all interactions with Associates and Customers\. Safeguards confidential information , cash and credit card information , and merchandise\. +… more