- Resideo (Louisville, KY)
- …the one for you! Resideo is seeking need for a skilled and detail-oriented Contact Center Platform Administrator within our Customer Experience organization. ... the prospect of leading migration to a cutting-edge CCaaS platform ? How about helping to shape the way Resideo...on being the subject matter expert of our CCaaS ( Contact Center as a Service) application. This… more
- GE Appliances, a Haier company (Louisville, KY)
- … Center and the Digital Transformation (DT) team regarding AI. Optimize the AI platform within the contact center space while ensuring AI integrations ... an enterprise AI strategy across all areas of our contact center organization-including Service, Home Delivery, Parts,...and improve owner and agent experiences. + Evaluate AI platform / toolsets for efficiency and cost, then adjust… more
- Cognizant (Louisville, KY)
- As a Google AI Senior Engineer for Contact Center solutions, you will design and implement intelligent systems using the CCAI platform to create ... CX for chatbots and voice assistants and managing intent recognition . * Build IVR systems, call routing, and CRM...* Collaborate with cross-functional teams and clients to understand contact center workflows and challenge areas. *… more
- Cognizant (Louisville, KY)
- As a Google AI Lead Engineer for Contact Center solutions, you will design and implement intelligent systems using the CCAI platform to create scalable, ... and high-performing solution. * Develop and deploy machine learning models for speech recognition , natural language understanding, and sentiment analysis. *… more