- Amazon (Arlington, VA)
- … in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products. * 7+ years of driving ... The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as...and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the… more
- Amazon (Arlington, VA)
- …for helping customers achieve their full potential? Do you have the business savvy, customer experience , contact center sales background, and skills ... Connect application. You will conduct in-depth analyses of the customer 's contact center operations and...Bachelors or equivalent experience Preferred Qualifications - Experience with Contact Center technology… more
- Amazon (Arlington, VA)
- …for helping customers achieve their full potential? Do you have the contact center (CCaaS) and customer experience knowledge, US Federal expertise, and ... our customers, and working across AWS as #OneTeam. The Customer Experience specialist team helps customers learn...fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category.… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …well as reinforces quality and customer service standards + Oversees functions of Customer Contact Center to include assigning staff shifts and schedules ... and most effective, efficient use of Contact Center Triage Consultants + Possesses strong customer ...experience in supervisory or leadership position in a call/ contact center . Minimum of 3 years full-time… more
- SCRAM Systems (Annapolis, MD)
- …, with at least 4 years in a leadership role focused on contact center solutions or SaaS. * Experience with platforms like Genesys, NICE inContact, Five9, ... Summary: We are seeking an experienced, results-driven Director of Contact Center Sales to lead and scale...at client organizations. * Collaborate with Marketing, Product, and Customer Success to refine value propositions and enhance the… more
- Amazon (Herndon, VA)
- …- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience...Team is made up of deep CX and Enterprise Contact Center domain experts who work directly… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …assists in the daily activities involved in the operation of the retail branch and/or contact center . Serves as an ambassador of USSFCU by espousing our "Better ... asked to assist at other branches and/or support the contact center depending on staffing needs. +...experience at a financial institution with relationship deepening, customer service and cash handling environment. Skills: Ability to… more
- Encore (Oxon Hill, MD)
- **Position Overview** The Customer Experience Coordinator will act as liaison between Encore, venue, and customer . Provide customers with information and ... daily and submit them to the venue for reconciliation. _Data Entry_ * Enter customer contact information and details into CRM system. * Enter and reconcile… more
- Amazon (Herndon, VA)
- …Data Center Learning products and services. Reporting to the Sr. Manager, Data Center Learning, each Manager of Customer Success is responsible for all ... provide our operations teams with a work-ready workforce. Our Customer Success team is seeking an experienced Manager who...BA or BS degree - 3+ years of relevant experience in Data Center Operations - Knowledge… more
- KBR (Chevy Chase, MD)
- Title: Customer Service Center Manager Title: Customer Service Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team ... award KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to join our...address their concerns and/or pointing them to the appropriate contact within the customer organization that can… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business...+ 8 -- 15 years of relevant post-graduate work experience in counseling, social work, and mental health services.… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …OR + High School diploma (or equivalent) + 2+ years of customer service experience + 1+ year of inbound call center experience Additional Requirements + ... Customer Assistance Program ( CAP ) + Maintains contact and appropriate follow-up with residential and commercial customers...to work Preferences + Bachelor's degree + Inbound Call Center experience + Ability to speak and… more
- Amazon (Arlington, VA)
- …At AWS, we're seeking a driven professional to join us as a Cloud Sales Center (CSC) Campaign Manager within our Customer Acquisition organization. This role is ... to support cross-sell/upsell strategies o Obsess over our end customer 's AWS experience and design campaigns on...If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost… more
- Vontier (Elkridge, MD)
- …or equivalent. + ** Experience ** : 1+ years of experience in a Contact Center or Customer Care environment. 1+ years of experience in service, ... in the implementation of quality strategies that will improve the experience , productivity and profitability. + Communicates with Operations Management on issues… more
- Amazon (Arlington, VA)
- …Science, Engineering, related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect ... business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise...Service) at enterprise scale in a contact center environment - 2+ years hands-on coding experience… more
- Amazon (Arlington, VA)
- …candidate has enterprise sales experience in related areas (ie customer experience management, contact center ), is a self-starter, and is willing to ... professional. Basic Qualifications - At least 5 years of selling into the customer experience / contact center space - 5+ years of developing, negotiating… more
- Amazon (Herndon, VA)
- …of the data center 's physical infrastructure. This team ensures that the customer experience will be optimal and gratifying by way of consistency, ... which they can invent and innovate to improve the experience for our customers. The Data Center ...service level agreements. If you are passionate about the customer experience , you think and act globally,… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …resolve customer issues efficiently and deliver a seamless customer experience . + Follow established contact center guidelines and protocols, ... in a virtual environment + Proven experience in a customer service or contact center environment, preferably handling policy-related inquiries. + Strong… more
- Amazon (Arlington, VA)
- …the data center 's physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, ... which they can invent and innovate to improve the experience for our customers. The Data Center ...defined service levels. If you are passionate about the customer experience ; you think and act globally;… more
- Amazon (Herndon, VA)
- …engineering design of power delivery systems and cooling infrastructure, 2+ years experience directly related to data center or mission critical facility ... principles. Working knowledge of BIM and Revit Preferred Qualifications * 3+ years experience directly related to data center or mission critical facility… more