- VetsEZ (Washington, DC)
- VetsEZ is seeking a Contact Center Quality Assurance Supervisor to lead a QA team on a Department of Veterans Affairs (VA) contact center ... on monitoring and improving customer service performance in a contact center environment - it does not...and present findings to stakeholders. + Maintain and update quality assurance (QA) procedures, forms, and standards.… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll...everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to… more
- Serco (Washington, DC)
- …to elevating the contact center 's performance through a robust Quality Assurance (QA) program and ensuring stringent compliance with all applicable ... a difference every day? Serco is looking for a Quality Assurance Specialist to join our team!... Plan, collaborating closely with key personnel and integral contact center staff to embed quality… more
- Amazon (Arlington, VA)
- …is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security ... operations center (GSOC) services to roughly 500k global corporate customers,...of written products and communications, including the editing and quality management of all written products. * Manage competing… more
- Amazon (Herndon, VA)
- Description AWS Infrastructure Services is seeking an exceptional Quality Assurance Cabling Manager to lead a data center quality team in our Global ... our customers worldwide. Key job responsibilities * Lead and develop a diverse team of Quality Assurance Engineers and Data Center Auditors * Establish and… more
- TekSynap (Chantilly, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Quality Assurance Engineer** willworkin one or severalareas of the project, providinga holistic ... Test Engineer (CSTE) + ITILv4 Foundationscertification **Overview** Weare seeking a ** Quality Assurance Engineer** tosupport theOffice of the Director of… more
- ICF (Reston, VA)
- …The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the interviewing staff, ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...such an accommodation is needed, candidates are instructed to contact us in advance at ###@icf.com . We are… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …large metered accounts for possible billing discrepancies, accuracy, completeness, and overall quality assurance + Modifies billing and account history which ... and verifies account ownership and bill payments + Performs quality monitoring to determine quality and accuracy...mentoring of customer care professionals I and staff augmentation contact center + Develops workforce management schedules… more
- Amazon (Herndon, VA)
- …tasks. * Actively manage service agreements to include vendor labor scheduling, quality assurance , and financial invoice review. About the team Amazon ... welcomes bold ideas and empowers you to own them to completion. The Data Center Controls Engineering team is looking for exceptional individuals to join our Controls… more
- Amazon (Herndon, VA)
- …solving challenging problems with multiple constraints and stakeholders. - Exposure to quality assurance frameworks like Six Sigma and Lean Operations. - ... Key Performance Indicators. * Build a deep functional knowledge of Data Center Networking operations and work with stakeholders to advance automation initiatives. *… more
- Amazon (Herndon, VA)
- …prioritizing tasks. . Actively manage service agreements to include vendor labor scheduling, quality assurance , and financial invoice review. . Ability to travel ... Description The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service &… more
- Humana (Washington, DC)
- …obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of coaching experience ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...+ Applied knowledge of Direct Marketing Processes + Call Center / Contact Center Operations leadership +… more
- EMCOR Group (Springfield, VA)
- …desired + A bachelor's degree from an accredited university in Quality Assurance , Facility Management, Construction Management, Business Administration, ... quality and serves as the central point of contact for quality matters. + Working closely...and plumbing systems, structural systems, vertical transportation and data center operations is highly desired. + Strong technical knowledge… more
- Sunrise Senior Living (Arlington, VA)
- …communication with resident support services and families and maintaining clinical quality assurance while leading and demonstrating the Mission for ... part of.** **COMMUNITY NAME** The Jefferson - Health Care Center **Job ID** 2025-229117 **JOB OVERVIEW** The Wellness Nurse...medication care managers at the direction of the RCD. ** Quality Assurance and Regulatory Compliance** + Demonstrate… more
- Amentum (Annapolis Junction, MD)
- …relational database systems, structured design and programming, data communications, quality assurance , information technology security and knowledge-based ... the Office of Information Technology located in the Arundel Center in Annapolis, MD. This position provides lead training...and test software. Ability to understand and apply basic quality assurance and computer/network security practices and… more
- Black & Veatch (Arlington, VA)
- …as point of contact for clients and coordinating with internal/external teams. + Quality Assurance and Quality Control of EHV substation design projects ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch quality program while performing internal Quality Assurance technical reviews + Provides guidance… more
- EchoStar (Germantown, MD)
- …coordinate with supply chain, service providers, and vendors as needed. + Collaborate with Quality Assurance teams to ensure logistics processes meet quality ... + Knowledge of aviation supply chain management + Experience with product quality assurance , reliability analysis, and logistics processes that meet … more
- Black & Veatch (Arlington, VA)
- …laws and regulations. **Preferred Qualifications** + Power/Power Systems experience preferred + Quality Assurance and Quality Control of EHV substation ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch quality program while performing internal Quality Assurance technical reviews * Provides related… more
- Pearl Interactive Network (Washington, DC)
- …management of an individual contact center , including contact center supervisors. + Monitor the quality of each supervisor's team and ensure they ... thinker and people-first leader who thrives in a fast-paced, mission-driven contact center environment? **Pearl Interactive Network** is seeking accomplished… more
- Amazon (Herndon, VA)
- Description As the Regional Portfolio Manager you will manage the completion of quality assurance and quality control reviews, and support the progress of ... alongside internal partner teams such as Design Engineering, Data Center Supply Solution (DCSS), Power and Cooling (PAC), Security,...accuracy and contract compliance. * Ensure that the engineering quality assurance and engineering quality … more