- St. George Tanaq Corporation (Washington, DC)
- Customer Experience ( CX ) Designer WFH... will play a pivotal role in shaping the design , usability, and customer experience ... https://tanaq.com/tanaq-technical-services. **About the Role** We are seeking a human-centered, ** Customer Experience ( CX ) Designer...+ 7+ years of professional experience in CX , HCD, or UX design supporting large-scale… more
- Acxiom (Annapolis, MD)
- …**What You Will Have:** + 5+ years of experience in marketing, customer experience ( CX ), and/or consulting related work. + Strong understanding ... The Manager, Customer Experience & Experimentation plays a...moments of friction. Use these insights to recommend and experience enhancements and develop personalization strategies + Design… more
- Coinbase (Washington, DC)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to ... customer support interactions to create an effortless experience . As a CX Technical Senior Program...management skills with the ability to estimate work efforts, design project plans, and manage resources. * Ability to… more
- Coinbase (Washington, DC)
- …on chain. The EAA CX AE organization is responsible for building the customer experience platforms that streamlines the customer service and compliance ... doing (ie. job duties):* * Wear multiple hats of Customer Experience , CX Agent ...complex projects into smaller pieces and iterate on their design and implementation. * Be a thoughtful technical voice… more
- St. George Tanaq Corporation (Washington, DC)
- …mission users. This role emphasizes user research, design thinking support, and customer experience ( CX ) validation to help ensure that AI-enabled ... mapping, and service blueprinting. + Assist in developing personas, user stories, and experience maps that inform system and interface design . + Contribute to… more
- Cisco (Herndon, VA)
- … Customer Delivery Engineering Technical Leaders are an integral part of the Customer Experience ( CX ) team delivering business critical services to our ... our current and future network architecture for our customers. You will build customer deliverable documentation including High Level Design (HLD), Low Level … more
- Steampunk (Mclean, VA)
- … experience in human centered design , service design , and/or customer experience design , translating user needs into concepts, personas, user ... and technology tools and trend to enhance the overall customer experience ( CX ) to engage...journeys, information architecture, user flows, wireframes and visual design prototypes + 3+ years of experience … more
- Verint Systems, Inc. (Annapolis, MD)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... Function:** The Sr. Client Analyst is responsible for survey design , data evaluation, and development of in-depth insights tied...a team member and team leader + Voice of Customer / CX experience with multiple types… more
- The Hertz Corporation (Washington, DC)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... field leaders on CX -related challenges and opportunities + Design , test, and iterate on new customer experience concepts in collaboration with Ops and… more
- Kyndryl (Washington, DC)
- …transformations. + Guide cross-functional consultants to design and implement customer experience ( CX ) transformation strategies. + Drive modernization ... **Who We Are** At Kyndryl, we design , build, manage and modernize the mission-critical technology...The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation… more
- Amazon (Arlington, VA)
- …life The Amazon Connect Center of Delivery Excellence (AC-CODE) specializes in delivery customer experience ( CX ) solutions, leveraging Amazon Connect, that ... Amazon Web Services (AWS) team helping enterprise customers solve their toughest Customer Experience technical and operational challenges when migrating legacy… more
- Verint Systems, Inc. (Annapolis, MD)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... solutions and serves as a subject matter expertise for customer implementation and cloud platform support. The Senior Software...computer science, Engineering or related field + 5 years' experience in design and programming large scale… more
- Verint Systems, Inc. (Annapolis, MD)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... stakeholders, driving adoption and revenue. + Ensure our customers have an exceptional customer experience and quickly achieve their ROI. + Deliver high quality… more
- St. George Tanaq Corporation (Washington, DC)
- …within HUD's PPM Life Cycle, Agile delivery practices, and DevSecOps standards to improve customer experience ( CX ) and mission outcomes. This is a hybrid ... Officer (HUD OCIO). The Full Stack Cloud Developer will design , develop, and deploy secure, scalable cloud applications. This...DC that will require some onsite work at the customer 's location. An estimated 25% annual travel within the… more
- Verint Systems, Inc. (Annapolis, MD)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... . **Overview of Job Function:** Responsible for the strategic direction, alignment, design and oversight of all benefit plans, programs and employee HR compliance… more
- Verint Systems, Inc. (Annapolis, MD)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... existing ones + Manage the overall software development process including architecture, design , implementation, testing, deployment and support + Lead a team of… more
- TestPros (Sterling, VA)
- …Testing, Test Automation, Section 508 / WCAG / ADA Accessibility Assessment, Customer Experience ( CX ), Localization Testing, Independent Verification and ... analysis, bid and proposal development, resource planning, process improvement, and customer relationship management. The ideal candidate will thrive in a fast-paced… more
- Comcast (Millersville, MD)
- …status, genetic information, or any other basis protected by applicable law. **Skills:** Customer Experience ( CX ); Sales Goal Achievement; People Management ... maintaining any credentials and/or licenses necessary to sell and/or design alarm systems as required by applicable law. +...for how you do your job. + Own the customer experience - think and act in… more
- NuAxis Innovations (Vienna, VA)
- …(Min-Max) **$150,000** **We are a federal IT company on a mission to make customer experience ( CX ) the center of every government solution.** **Technology ... in IT infrastructure, cloud, and cybersecurity with strong pre-sales and customer engagement skills. Working closely with engineering, capture, and business… more
- CVS Health (Washington, DC)
- …stories for current and future products based on consumer insights, research, business goals, and Customer Experience ( CX ) needs. + Play a crucial role in ... the product development lifecycle. + Applying expertise in user-centric design , agile methodologies, and market trends to help drive...success of Commercial Claim products and ensure they meet customer needs and expectations. + Acting as a Subject… more