- Wegmans (Gambrills, MD)
- …ready to collaborate, develop and be leaders. As an hourly leader at our Customer Service Desk , you'll join a dynamic retail environment that's growing, ... this is the role for you! What will I do? + Provide incredible service to customers and engage collaboratively with employees + Manage lottery machines, issue gift… more
- CACI International (Sterling, VA)
- …of Travel: Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Lead with Agile methodology experience to ... Service Desk Lead Job... Service Desk Lead Job Category: Information Technology...appropriate stakeholders + Organizing, planning, and monitoring a program's customer service department to ensure optimized interaction… more
- Cayuse Holdings (Arlington, VA)
- …with matching after one year + Paid Time Off **Reports to:** Program Manager, Service Desk Lead **Working Conditions** + Professional office environment. + ... during employment. **Minimum Skills:** + Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security… more
- TEKsystems (Washington, DC)
- …clearance * Location in the Washington, DC area. Skills Help desk support, Help desk , Troubleshooting, Customer service , Service desk , Phone ... on complex and sensitive topics, you will be handling customer support tickets Description Help Desk Technicians...across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world… more
- CAI (Washington, DC)
- …a week). **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical ... Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634...May perform other job duties as directed by Team Lead or Service Delivery Leader … more
- Leidos (Laurel, MD)
- …(IT) systems. The successful candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any ... of users in the headquarters building and in the enterprise. Provide exceptional customer service and professionalism in support of Field organization users,… more
- Ross Stores, Inc. (Washington, DC)
- …Retail Associates in providing efficient and friendly service at the registers, Customer Service desk , fitting rooms, sales floor, etc\. **Personal and ... all Associates understand and can execute emergency operating procedures\. ** Customer Service :** * Treats all Customers, Associates,...Must maintain a high level of Customer service \. * Must demonstrate the ability to lead… more
- General Dynamics Information Technology (Washington, DC)
- …delivery of Tier 3 engineering support for endpoint images in coordination with the customer 's Service Desk , using Government furnished Service ... make a personal impact as an **Endpoint Engineering Task Lead ** supporting an HHS customer . GDIT is...analysis, requirements definition, and documentation + Managing Secure Access Service Edge (SASE) tools, Crowdstrike, and Palo Alto alongside… more
- CACI International (Forest Heights, MD)
- Service Desk Shift Lead Job Category:... requests. The Service Desk Shift Lead shall possess and demonstrate sound customer ... of Travel: Local * * * **The Opportunity:** The Service Desk Shift Lead will...with senior management and technical staff * Possess excellent customer service skills. * Demonstrate at all… more
- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer -facing role; + Liaise with the ... Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service...will be a member of technical team where excellent customer service and professional expertise are required.… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer -oriented **Desktop Support Services Help Desk Lead ** to join our team in **Washington, DC.** This is a hybrid ... and 1 day remote. The **Desktop Support Services Help Desk Lead ** oversees the help desk...(BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + ... + Must have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as the primary escalation… more
- Marriott (Arlington, VA)
- … operations on the overall property financial goals and objectives. **Ensuring Exceptional Customer Service ** * Provides services that are above and beyond for ... a positive example for guest relations. * Encourages employees to provide excellent customer service within guidelines. * Handles guest problems and complaints… more
- Link Solutions Inc (Adelphi, MD)
- …and incident statuses. + Lead incident response activities by coordinating with Service Desk Leads and technical support teams. + Track and manage ... quality and compliance-focused, under our guiding philosophy, "Mission First, Customer Always". We are ISO 9001:2008, ISO 20000-1:2018, ISO...for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join… more
- RightDirection Technology Solutions LLC (Annapolis, MD)
- …level expectations. + Train and mentor support staff on technical troubleshooting and customer service . + Coordinate with network, systems, and application teams ... support theMaryland State Government's Register of Wills. A Help Desk Manager is needed to lead an...services. + Proven experience leading IT support personnel or service desk teams. + Strong communication and… more
- Spectrum Comm Inc (Falls Church, VA)
- …junior help desk staff, providing guidance on troubleshooting methods and customer service best practices. + Maintain accurate documentation of support ... desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and...with at least 1 year in a senior or lead capacity. + Strong knowledge of Microsoft Windows, Office… more
- Chenega Corporation (Arlington, VA)
- …as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service ... **Req ID:** 38371 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to...+ Excellent written and verbal communication skills and excellent customer service skills are a must. **How… more
- Chenega Corporation (Arlington, VA)
- …as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service ... **Req ID:** 38246 **Summary** **Tier 2 Help Desk Analyst** **Arlington, VA** Are you ready to...+ Excellent written and verbal communication skills and excellent customer service skills are a must. **How… more
- System One (Bethesda, MD)
- …issue resolution, improving support processes, and delivering a high level of customer service to internal users. Strong leadership, communication, and ... Job Title: Senior Help Desk Engineer Location: Bethesda, Maryland Type: 6 month...with at least 2 years in a supervisory or lead role. + Strong knowledge of Windows environments, Office… more
- M. C. Dean (Vienna, VA)
- …lives, and changing the world for the better. We are seeking a **Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** business Unit. ... timely resolution of issues by tracking progress on tickets/identifying gaps in service . This position falls under the supervision of the Operations Manager. Main… more