- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced **Senior IT Service Desk Manager** to support a large, high-profile DOD contract in **Fort ... in CONUS and OCONUS locations. The successful candidate will manage all facets of IT Service Desk support, from daily operations and administration to… more
- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining ... for IT support as part of a Service Desk operation + Ensure all time...Top Secret Clearance REQUIRED Benefits Paid vacation 11 paid federal holidays Company paid STD, LTD, and group life… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the... Modernization Program is intended to align the FDIC's IT program with key Federalpriorities, including the Federal… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. ... knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may...a production environment. + Understanding of and experience applying ** IT Service Management (ITSM) best practices** ,… more
- BAE Systems (Washington, DC)
- …field (or equivalent experience) + 8 years of experience in IT support, help desk , or service desk roles, with a focus on remote end-user assistance ... our customers to achieve their missions. As an **Enterprise Service Desk Analyst** , you'll play a...federal regulations. If you're a motivated and skilled IT professional looking for a new challenge, we encourage… more
- NANA Regional Corporation (Alexandria, VA)
- …the mission of the Government. The ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality ... **Responsibilities** + Oversee the daily operations of the organization's IT Service Desk , providing support...Matters** Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation… more
- General Dynamics Information Technology (Washington, DC)
- …Desired + **Location** : On Customer Site, Washington, District of Columbia - This service desk is 24/7/365, occasional shift work may be required. **GDIT IS ... Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology ( IT ) Support,Microsoft Office **Experience:** 5 +… more
- SAIC (Hanover, MD)
- …and network interface devices. + In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or ... **Description** SAIC is seeking a Field Service Technician to perform standard Help Desk...One IT ). **Job Description** + Supports customer service requests and IT service … more
- GovCIO (Washington, DC)
- …Requirements: + Bachelors degree with 8-12 years of experience. + Minimum 3 years of IT Service Desk experience, with an additional 2 years in a ... lead and manage a team of Service Desk Technicians providing Tier 1 support for federal...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- SAIC (Fort Meade, MD)
- …and network interface devices. + In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or ... **Description** SAIC is seeking a Field Service Technician to perform standard Help Desk...target salary is $80-90k). **Job Description** + Supports customer service requests and IT service … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... 2/3 tickets to appropriate sustainment teams + Process all IT SM tickets to completion. + Assist Cyber Operations...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- CACI International (Sterling, VA)
- Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with Agile methodology...assurance, and release management + Familiarity with the general IT practices and terminology + Excellent written and verbal… more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...are not limited to:** + Providing answers to general IT -related questions. + Managing the customer's ticketing queue. +… more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join...(SLAs) are met and support compliance requirements for DoD IT environments. Please note this job description is not… more
- Cayuse Holdings (Washington, DC)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$25.00 **_EMPLOYEE ... Hourly Non-Exempt **_TRAVEL_** No **_RELOCATION_** No **The Work** The Service Desk Agent provides customer service...and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example … more
- NuAxis Innovations (Falls Church, VA)
- …**Falls Church, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center ... maintain desktop/laptop hardware and software. . Track and manage IT service tickets and escalate complex issues...a unique mission-to make people the center of every federal IT solution. Our technologists have always… more
- Steampunk (Mclean, VA)
- **Overview** **Steampunk** is seeking an **Associates Service Desk Technician** to work with the Chief Information Officer Team to support the internal IT ... Steampunk participates in the E-Verify program._ Refer a Friend (https://careers-steampunk.icims.com/jobs/7194/associate- service - desk -technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336029103) **Need help finding the right job?**… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology ( IT ) Support,Problem Resolution **Experience:** 3 ... bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support...our prestigious clientele at the highest levels of the federal government in the heart of our nation's capital.… more
- Link Solutions Inc (Adelphi, MD)
- …additional years of experience. + Ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification ... certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + Must be… more
- Koniag Government Services (Washington, DC)
- …ticketing, system, email, phone, and in-person interactions + Efficiently document and manage all service requests using the Service Desk ticketing system + ... Qualifications** + 0-3 years of experience in a similar IT support role + Experience with help desk...ServiceNow + Jira/Confluence knowledge a plus + Knowledge of IT service management best practices + Ability… more