- NuAxis Innovations (Washington, DC)
- ** IT Service Desk Quality Assurance Manager** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT ... position. **Job Description** + Quality Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The ideal candidate for the… more
- Arena Technical Resources, LLC (Washington, DC)
- IT Service Desk Supervisor Location:...use the firm's IT systems and provide high- quality customer service . - Handling escalated support requests ... US Job ID: ATR 17107 Job Description Position Title: IT Service Desk Supervisor Location:...support to ensure that they are able to provide high- quality customer service to the firm's staff… more
- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining ... laptops, printers, and other network peripheral devices + Provide quality customer service and support for designated...for IT support as part of a Service Desk operation + Ensure all time… more
- TekSynap (Arlington, VA)
- … Service improvement results; + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance purposes; + Serve ... Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service... Services, including at least 3 years in an IT outsourcing environment to manage Contractor Personnel performance of… more
- CACI International (Forest Heights, MD)
- …* **The Opportunity:** CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team. As a Service Desk Analyst, you ... Service Desk Analyst (Nights/Weekends) Job Category:...the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive… more
- ManTech (Herndon, VA)
- …+ 8+ years of experience in service desk operation, leading IT support teams and delivering high- quality end-user support in enterprise or government ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** .… more
- CACI International (Chantilly, VA)
- …point of contact for large Government organization with diverse customers. Service Desk Technicians will provide the highest quality customer care with every ... Service Desk Technician (Business, clearance Sponsorship)...procedures, incident management, communication skills, and an understanding of IT service management processes. Must be able… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot password resets. +… more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First,...for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join… more
- CACI International (Arlington, VA)
- …and service request tickets through the ServiceNow service management software. The IT Service Desk supports a nearly 6000 user community within the ... Agent provides mid-level support for an Information Technology ( IT ) Service Desk which receives...the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive… more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...ticket assignment for completion. + Responsible and leads for quality control processes, service improvement and performance… more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- … Desk Manager responsible for developing and mentoring Service Desk personnel while ensuring operational excellence in IT support delivery. Position will ... role combines technical expertise with leadership skills to enhance service quality and team capabilities across all...you will do + Responsible for training and coaching Service Desk team members on effective methods… more
- Silver Diner Development, LLC (Bethesda, MD)
- …the sacrifice of our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm, and energetic people to ... the face of our brand to the guests. Front Desk Coordinators set the tone for our guests' visit...'Most Diverse Places to Work' + One of Full Service Restaurant Magazine's '20 Full Service Restaurants… more
- Link Solutions Inc (Adelphi, MD)
- …have a High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD. +… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... None * * * CACI is seeking a Help Desk Specialist to join our Luke Team! You will...CACI! **Responsibilities:** * Perform a daily check of various IT services for the mission by completing a detailed… more
- General Dynamics Information Technology (Mclean, VA)
- …part in improving how agencies operate. We are seeking a proactive and customer-focused Help Desk Team Lead to oversee our frontline IT support team. This role ... combines technical expertise with leadership, ensuring timely and high- quality support for end-users while mentoring and guiding a...Qualifications:** + 5 years of experience in a Help Desk or IT Support role, with at… more
- CACI International (Arlington, VA)
- …in Northern Virginia. You will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application ... an updated working knowledge of customer systems and current service desk processes and procedures for IPPS-A...if requested. **Qualifications:** _Required_ + Bachelors degree in an IT , Business, or equivalent experience + Ability to obtain… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …to continue their critical operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in SAP ERP ... The ideal candidate will bring a history of successful IT support, particularly within a defense or similar high-security...technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.… more
- IntelliDyne (Falls Church, VA)
- …customer service skills a must; strong desire to provide the highest quality of service to the customer required. + Superb verbal communication skills; ... Help Desk Technician - Tier 1 Bench Clearance: Eligible...IntelliDyne, LLC empowers government organizations through the delivery of quality , mission-aligned services and innovative, people-first IT … more
- Silver Diner Development, LLC (Washington, DC)
- …the sacrifice of our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm, and energetic people to ... the face of our brand to the guests. Front Desk Coordinators set the tone for our guests' visit...'Most Diverse Places to Work' + One of Full Service Restaurant Magazine's '20 Full Service Restaurants… more