- Huntington Ingalls Industries (Annapolis Junction, MD)
- …a short video: https://vimeo.com/732533072 Summary HII, Mission Technologies is seeking an experienced Lead Service Desk Manager responsible for ... developing and mentoring Service Desk personnel while ensuring operational excellence in IT support...you will do + Responsible for training and coaching Service Desk team members on effective methods… more
- CACI International (Forest Heights, MD)
- Service Desk Shift Lead Job...and changing environment. Qualified candidates will work with the Service Desk Manager to ensure all ... of Travel: Local * * * **The Opportunity:** The Service Desk Shift Lead will...reviews and timesheets of assigned technicians. * Working with Service Desk Manager to ensure… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir,...Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at ... position Monday - Friday.** **Essential Duties & Responsibilities** + Lead Help Desk operations and personnel +...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- NuAxis Innovations (Washington, DC)
- **IT Service Desk Quality Assurance Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on ... Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The...exceeded. Leadership & Team Management: + Proven ability to lead cross-functional teams, including mentoring staff and managing daily… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will...and technician issues and will interface with the Program Manager to drive process improvement and service … more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager ... Lead incident response activities by coordinating with Service Desk Leads and technical support teams.… more
- Marriott (Washington, DC)
- …all areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Supports daily Front Desk shift operations. **Supporting Progress ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the… more
- Amazon (Arlington, VA)
- …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on government customers around ... KGS deal development scaling approach. You will take the lead on finalizing contract terms for government opportunities, while...direction when needed). Key job responsibilities As the Deal Desk Manager , KGS you will guide the… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10 ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...shift. + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications / Technical Skills:… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- **Help Desk Manager ** **Category:** Business Consulting, Strategy and Digital Transformation **Main location:** United States, Virginia, Fort Belvoir **Position ... . **Position Description:** We are looking for a Helpdesk Manager to lead and oversee our helpdesk...Oracle User Productivity Kit (UPK) tool. -Ensure DAI Help Desk support contractor staff is trained. -Configure Commercial Off-The-Shelf… more
- ARAMARK (Potomac, MD)
- …As the Front Desk Supervisor, you will work under the direction of the Front Desk Manager to lead the front desk team in delivering smooth ... **Job Responsibilities** + Supervise daily operations of the front desk to ensure smooth and efficient guest service...or all other duties as assigned by Guest Services Manager At Aramark, developing new skills and doing what… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …or lead diagnostician, providing guidance and support to help desk staff. **Required qualifications to be successful in this role:** -Clearance: Secret ... **Help Desk Specialist** **Category:** Business Consulting, Strategy and Digital...Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... expertise of a talented and experienced Tier II Helpdesk Lead /Central Area Business (CAB) Manager for Tech...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- Serco (Crystal City, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... upon your ability to maintain/transfer your DoD Secret clearance. Our Senior Program Manager , Engine Core Upgrade (ECU) Deputy IPT Lead , located in Crystal… more
- TekSynap (Washington, DC)
- …with established standards and procedures. + Conduct regular audits of help desk interactions and service tickets to assess quality andidentifyareas for ... levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help desk staff… more
- TekSynap (Arlington, VA)
- …and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...program manager . + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience… more
- Deloitte (Washington, DC)
- …maintain continuous communications with other service leads (Network, Service Desk , Deskside Support, Cyber) and Manager in the IT Operations Center to ... SMEs for issue/problem resolution, and work directly with the Manager on infrastructure service lane issues. +...resolve problems. + Initiate and lead the crisis action team for critical issues with… more
- Marriott (Washington, DC)
- …Strives to improve service performance. * Collaborates with the Front Office Manager on ways to continually improve departmental service . * Communicates a ... Remotely?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a daily… more
- TekSynap (Washington, DC)
- … Manager to oversee the quality assurance processes for ourcustomer. The QA Manager willbe responsible forensuring that all help desk services meet or exceed ... assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results usingappropriate reports. + **Stakeholder… more