- TEKsystems (Laurel, MD)
- …understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment , automated workflows through ServiceNow Service Catalogs ... and key ITIL processes like Request , Incident, Problem, Change, Knowledge, and other modules. Primary...create a more positive customer experience and increase overall network performance * Interact with the customer to address… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …processes, ensure efficient incident management, problem resolution, and service request fulfillment while optimizing resource utilization and ... the IT department or program. Accountable for ensuring continuity of computer, network , and application services for users throughout the organization and customers'… more
- BrightSpring Health Services (Upper Marlboro, MD)
- …achievement of monthly, quarterly, and annual budgets and business / clinical quality goals + Provides leadership, mentoring, coaching and development to direct ... plans and achievement of business, admission and clinical / quality goals to division President and Company CEO +...key operational groups + A deep and broad professional network that aligns to our target client base preferred… more
- SAP (Herndon, VA)
- …activities as required + Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required by correctly ... communities. (blog posts, tips and tricks, etc.) + Drive improvement of Knowledge quality in area of expertise, both internally & externally. + Work as functional… more
- CACI International (Chantilly, VA)
- …Support the SIAM processes including Incident, Problem, Change, Event, Configuration, Knowledge, Request Fulfillment , and Service Catalog + Support the Program's ... 5 years work experience in a Service Desk and/or Network Operations Center (NOC) providing IT SA to leadership...the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive… more