- Peraton (Washington, DC)
- …and integrity of US air travel. Peraton is seeking a motivated and experienced Service Desk Lead to provide frontline leadership and operational oversight ... operations that protect and modernize the National Airspace System (NAS). As a Service Desk Lead , you ensure timely issue resolution, consistent service … more
- Peraton (Washington, DC)
- A major IT services company is seeking an experienced Service Desk Lead to oversee IT operations for the FAA. This role involves managing service desk ... strong technical background, excellent leadership skills, and experience in a fast-paced service environment. You will play a crucial part in maintaining the safety… more
- Extra Space Storage (Silver Spring, MD)
- …Paid Time Off accrued throughout the year, increasing with years of service . Generous 401(k) match with Traditional and/or ROTH choices. Affordable medical benefit ... Physical Requirements Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and… more
- International Legal Technology Association (Washington, DC)
- A leading law firm is seeking an experienced IT Service Desk Supervisor to manage the day-to-day operations of the IT service desk . Responsibilities ... include supervising staff, handling escalated support requests, and developing processes to improve efficiency. Ideal candidates will have a background in professional services, strong analytical and leadership skills, and the ability to motivate and develop… more
- BTI (Washington, DC)
- A Service -Disabled Veteran-Owned Small Business in Washington DC is looking for an IT Service Desk Manager to oversee daily operations of the IT service ... candidate will have at least 5 years of managerial experience in IT service desk operations and strong knowledge of ITIL frameworks. US Citizenship is required… more
- BTI (Washington, DC)
- …improvements. Prepare and present regular reports to HUD OIG leadership on service desk performance and SLA compliance. Lead , mentor, and manage a team of ... innovative IT Solutions to the Federal Government, is seeking a IT Service Desk Manager in support of HUD OIG (Business Operations Support Services) in… more
- Caliber Systems Inc. (Washington, DC)
- …Management Consulting and Digital Transformation Company, is looking for a highly motivated Service Desk Manager to join our team supporting a Federal client. ... end users. ACTIVE SECRET CLEARANCE REQUIRED. Essential Functions Liaison between service desk operations and supported organizations for issues related… more
- Actionet Inc (Washington, DC)
- …ensure reliable and secure operations. Salary Range: 76,000-85,000 Responsibilities: Serve as the lead Tier 2 technical specialist for desk side and remote ... seeking an to serve as Tier 2 - Senior Desk Side IT Specialist technical resource supporting IT operations...support experience, including 2 years in a senior or lead role. This position requires a strong technical background… more
- Chenega Corporation (Washington, DC)
- …Collaborates with service managers and functional leaders (engineering, operations, and service desk ) as well as other client contractors and service ... Federal Solutions, LLC a Chenega Professional Services' company is looking for a Service Management Lead . The Service Management Lead serves as the… more
- Goldbelt, Inc. (Washington, DC)
- …and transparency Qualifications Necessary Skills and Knowledge: In depth knowledge of service desk best practices Strong understanding of federal contract ... award of a contract currently under bid. Global in service but local in approach, Nisga'a Tek is committed...investigation services. Summary The Project Manager I (Quality Control Lead ) shall furnish a detailed SOP that describes the… more
- Actionet Inc (Washington, DC)
- …exceptional end‑user support across all agency locations. This role oversees the Service Desk , AV/VTC operations, and knowledge management functions, ensuring ... Knowledge of creating and generating helpdesk reports from ServiceNow. Manage the agency Service Desk , handling over 4,250+ monthly calls and over 10,800+ tasks.… more
- Mynea360 (Washington, DC)
- …technical, functional, and system issues. Experience in training and supervising service desk staff and technical resources. Proficiency with release ... Service Manage Tier 2-4 support cases (logging, triaging, resolution).* Lead the ERP Customer Service team and set measurable goals for service quality.*… more
- Peraton (Washington, DC)
- …Participate in on-call leadership rotations; accept/resolve escalations from the Service Desk as needed. Qualifications Requirements Education Bachelor's ... users across 200+ sites. Serves as the primary technical and managerial lead for operating and modernizing enterprise network services that enable federal mission… more
- Extra Space Storage (Washington, DC)
- …Paid Time Off accrued throughout the year,increasing with years of service . Generous 401(k) match with Traditional and/or ROTH choices. Affordable medical ... electronics, entertainment, pets, travel, etc. Your Responsibilities Provide excellent customer service . Meet sales goals through unit rentals, unit insurance, and… more
- Cynet Corp (Washington, DC)
- …is not limited to, engagements across technical, engineering, life sciences, and non-IT service categories in partnership with our Managed Service Provider (MSP) ... clients What will you be doing day to day? Lead by example, build strong relationships, and be responsible...and engagement tools to bring good leads to your desk . Identify and work with the proposal team to… more
- The Tatitlek Corporation (Washington, DC)
- …ATM, Frame Relay, etc. Respond to trouble tickets from the Help Desk automated trouble ticketing system. Perform network-related hardware and software System ... Administration functions best suited for after hours, including patches, upgrades, service packs, hotfixes, etc. to ensure system availability, reliability, and… more
- CCD Cogent Communications Deutschland GmbH (Washington, DC)
- …also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits ... Finance as well as other departments. Under the guidance of the technical lead , the developer will work with application stakeholders to gather requirements, produce… more
- Nenni and Associates (Washington, DC)
- …development meetings. Maintain strong client relationships with a focus on customer service to drive referrals and repeat business. Lead strategic opportunity ... assigned. Required Skills & Qualifications 5+ years of commercial or industrial service sales experience. Demonstrated success in growing market share. Ability to… more
- BrainWorks (Washington, DC)
- …billing, payables, and receivables, purchasing, disbursements, and analysis; and proactively lead all efforts to insure performance. Total P&L responsibility and ... departmental channels to promote a highly responsive, safety and service delivery message. Required Skills/Abilities: Minimum 15 years of...MBA. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able… more
- Bloomberg LP (Washington, DC)
- …forces interact. Bloomberg Economics offers a comprehensive macroeconomic research service for Terminal subscribers. That includes detailed forecasts, supported by ... will impact the global economy. We'll trust you to: Lead research on the macroeconomic impact of new technology...into Bloomberg Economics' long-term forecasts and work with country desk economists to embed your findings in their analysis… more
