- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) ( Ft . Belvoir,...a **Senior Help Desk Manager** for a full-time , on-site position at Ft . Belvoir. The Senior ... a full-time on site position Monday - Friday.** **Essential Duties & Responsibilities** + Lead Help Desk operations and personnel + Perform duties as a Help … more
- CACI International (Forest Heights, MD)
- Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... of Travel: Local * * * **The Opportunity:** The Service Desk Shift Lead will...full life cycle of all reported incidents and service requests. **Responsibilities:** The Service Desk… more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- …short video: https://vimeo.com/732533072 Summary HII, Mission Technologies is seeking an experienced Lead Service Desk Manager responsible for developing and ... Number: 23134 Required Travel: 0 - 10% Employment Type: Full Time /Salaried/Exempt Anticipated Salary Range: $112,625.00 -...mentoring Service Desk personnel while ensuring operational excellence in IT support… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- NuAxis Innovations (Washington, DC)
- **IT Service Desk Quality Assurance Manager** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a ... + Quality Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The...or IT Operations management. + Experience managing large-scale enterprise service desks with at least 75+ Full-Time … more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...- Thursday11:00 PM to 7:30 AM Location Bowie, Maryland Full-Time /Part- Time Full-Time Exempt/Non-Exempt Non-Exempt Security… more
- CAI (Washington, DC)
- … Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests from associates ... **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst**...May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without ... (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …**Main location:** United States, Virginia, Fort Belvoir **Position ID:** J0525-1386 **Employment Type:** Full Time US - CGI Federal - Making a real impact ... lead diagnostician, providing guidance and support to help desk staff. **Required qualifications to be successful in this...401(k) plan and the share purchase plan * Paid time off for vacation, holidays, and sick time… more
- Motion Recruitment Partners (Arlington, VA)
- Help Desk - Hybrid Washington DC Arlington, Virginia **Hybrid** Contract $40/hr - $46/hr Help Desk As the Help Desk Technician, you'll be responsible for ... staff. This position requires a strong focus on customer service for staff, members, and clients. Strong presentation skills...presentation skills are a plus, as you may eventually lead IT orientations for new team members. The company… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …**Main location:** United States, Virginia, Fort Belvoir **Position ID:** J0525-1414 **Employment Type:** Full Time US - CGI Federal - Making a real impact ... **Help Desk Manager** **Category:** Business Consulting, Strategy and Digital...Description:** We are looking for a Helpdesk Manager to lead and oversee our helpdesk team. In this role,… more
- Advancing Beyond the Spectrum (Eldersburg, MD)
- **THIS IS A FULL-TIME CENTER DIRECTOR POSITION FOR AN APPLIED BOARD CERTIFIED BEHAVIOR ANALYSIS (BCBA) CENTER IN ELDERSBURG, MD** Mon-Fri. COMPANY OVERVIEW Advancing ... DC Metro areas who have the passion, compassion, and service -first mindset to serve our clients and their families....of care. + Collaborate with BCBAs, serving as a Lead BCBA, to ensure clinical progress, treatment integrity, and… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- CACI International (Chantilly, VA)
- ServiceNow Configuration Management Database Technical Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to ... looking for a ServiceNow Configuration Management Database (CMDB) Technical Lead to support our DoD customer to implement and...to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management for end… more
- TekSynap (Washington, DC)
- …with established standards and procedures. + Conduct regular audits of help desk interactions and service tickets to assess quality andidentifyareas for ... levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help desk staff… more
- Serco (Crystal City, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... contract provides program management support in support of the full acquisition lifecycle of the F-35 program, to include...Senior Program Manager, Engine Core Upgrade (ECU) Deputy IPT Lead , located in Crystal City, Arlington, VA, provides program… more
- TekSynap (Arlington, VA)
- …equipment maintenance. + Oversee day-to-day operations of the Technical Control Facility Service Desk . + Troubleshoot and maintain all networks, equipment, and ... ITSM best practices. + Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Remedy Queue Manager Ft . Belvoir, VA Join our Talent Network Remedy...C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and … more
- TekSynap (Arlington, VA)
- …and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...metrics, including average speed to answer (ASA), ticket resolution time , first call resolution (FCR), and call abandonment rates.… more
- Chenega Corporation (Fort Belvoir, VA)
- …Belvoir, VA Join our Talent Network Helpdesk Support Services Specialist - Senior Ft . Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - ... Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support. + Respond to ...be resolved, escalate the ticket to the appropriate Task Lead . Coordinate with other Desktop Support teams for support… more