- CompuCom (Annapolis, MD)
- …that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Service Desk Tech III to join our team. Our Service Desk ... I.5 agents + Review and approve incident escalations and assignments outside of Service Desk . Ensure appropriate documentation and assignment group. + Monitor… more
- General Dynamics Information Technology (Washington, DC)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today...IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).… more
- Epsilon, Inc (Alexandria, VA)
- **Executive Support Technician III ** **Epsilon is now part of AMERICAN SYSTEMS!** We are pleased to announce Epsilon, Inc. has joined AMERICAN SYSTEMS. Together, ... service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management...services for USPTO. **An average day:** As Executive Support Technician III , you will support the Executive… more
- Link Solutions Inc (Adelphi, MD)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, ... Top Secret Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Intermediate-Level) will...network resources. + Route and escalate requests to Tier III and other teams for quick customer issue resolution.… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will...network resources. + Route and escalate requests to Tier III and other teams for quick customer issue resolution.… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III Transform technology into opportunity as a ... Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT * Provides technical support and… more
- Chenega Corporation (Washington, DC)
- **Req ID:** 37918 **Summary** ** Service Desk Technician Tier 2** **Washington, DC** Are you ready to enhance your skills and build your career in a rapidly ... career to the next level! SecuriGence is seeking a ** Service Desk Technician Tier 2**...support continuity. + Escalate unresolved technical issues to Tier III or engineering teams, providing detailed documentation of troubleshooting… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier- III support as required for ... Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist in directing and managing the...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + Must be ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as...serve as the primary escalation point for customer and technician issues and will interface with the Program Manager… more
- Leidos (Lorton, VA)
- …or ability to obtain prior to your start date. + Proven experience in Service Desk /Help Desk environments. + Proven experience working in ticketing ... do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to join the Mission...Services (MSS) team. MSS is a shared services, internal service center group under the Digital Modernization Sector and… more
- Leidos (Lorton, VA)
- …your start date. + Project lead and management experience. + Proven experience in Service Desk /Help Desk environments including deep understanding of SD/HD ... do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission...Mission Support Services (MSS) team. MSS is a shared service , internal investment group under the Digital Modernization Sector… more
- Leidos (Reston, VA)
- **Description** Leidos is seeking a **Sr. Network/System Technician ** to support monitoring large-scale operations on a high-profile DOD contract. The I3TS program ... will provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. The candidate must be proficient… more
- ManTech (Herndon, VA)
- **MANTECH** seeks a motivated, career-oriented, and customer-focused **Dedicated Video Installation Technician ** to join our team in **Herndon, VA** . You will be ... responsible for installing network equipment, video media gateways, and associated service modules. This role requires attention to detail, hands-on technical… more
- Leidos (Reston, VA)
- …is seeking a **Senior NOSC (Network Operations and Security Center) Technician /Network Administrator** to support monitoring large-scale operations on a high-profile ... + Provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. + Creating incident tickets, reports… more
- TekSynap (Arlington, VA)
- …**RESPONSIBILITIES** + Serve as the central coordinator for JNOSC operations, overseeing both Tier III service response/help desk and service restoral ... our team supporting DISA JSP ETM in Arlington, VA. TekSynap is a fast-growing high- tech company that understands both the pace of technology today and the need to… more
- NuAxis Innovations (Washington, DC)
- …IT customer support environments. This position requires proven experience supervising service desk /IT operations teams, ensuring quality of service ... is our Passion. People are our Purpose.** We know tech , but we love people. NuAxis is home to...Operations roles. + Demonstrated experience supervising enterprise IT Help Desk or Service Desk operations.… more
- TekSynap (Springfield, VA)
- …efforts. Responsible for the management of network performance and end-to-end service quality for the Network infrastructure. Responsible for the review and ... to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance...+ Certifications preferred include: CCNP Routing and Switching Level III , CCDP, or CCIE + A minimum of Ten… more
- TekSynap (Springfield, VA)
- …the release package for the delivery of, or changes to, the designated service . Manages all aspects of the end-to-end release process. Ensures coordination of build ... process audits. Provide management reports on release progress. Responsible for service roll out planning including method of deployment; and plans communication… more
- TekSynap (Springfield, VA)
- …The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business ... + Certifications preferred include: ITIL + Certifications preferred include: Level III CCNP, CCDP, or CCIE + Routing and switching/Firewall (FW)/load balancing… more