- Amazon (Arlington, VA)
- …an experienced, data oriented, talented and highly motivated individual to drive Customer experience within the Finance Operations Global Accounts Receivable ... operational excellence and partnering with Amazon teams to positively impact customer experience . High focus on continuous improvement, innovation and… more
- Amazon (Arlington, VA)
- … in both B2B and B2C settings with a proven ability to document the customer experience to identify gaps and opportunities, then work collaboratively to ideate ... the Private Pricing Programs and Experiences (3PX) team. The Senior Design Strategist, 3PX will partner with UX researchers,...projects in areas such as Private Pricing tooling, the customer experience , process improvement, and launching new… more
- ICF (Arlington, VA)
- Description ** Customer Experience Senior Advisor** @ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off ... and outside of an organization? We're currently hiring a Customer Experience Senior Advisor to...communication channels and materials (including but not limited to customer messaging, presentations, talking points, articles, leader … more
- Amazon (Arlington, VA)
- …helping customers achieve their full potential? Do you have the business savvy, customer experience , contact center sales background, and skills necessary to ... justification proposal that articulates the quantitative benefits of a customer experience transformation based on Amazon Connect,...realizing the full value of Amazon Connect. As a leader , the BVS implements ways to scale their methodologies… more
- Amazon (Arlington, VA)
- …GenAI/large language model (LLM) products by building a multi-agent framework to emulate end customer experience . In this role, you will be a core part of ... by Amazon teams and users at all levels, including senior leadership across the entire company. This is a...Amazon's products and services through evaluation of the end-to-end customer experience using both internal and external… more
- Nutanix (Washington, DC)
- …and defending it in front of a panel of experts. You will report to the Regional Leader of Customer Experience , who believes in the power of partnerships and ... **What You Will Bring** + 8-12 years of experience in customer -facing technical roles, demonstrating credibility with mid- senior level business and technical… more
- Capital One (Mclean, VA)
- Price Comparison Customer Experience Product Manager, Shopping (Remote-Eligible) We are looking for an Alerts Price Drop Send Optimization Product Manager to ... ideation to production and continually iterate improvements + A customer -first mindset + A strategic thought leader ...launch innovative, merchant focused products that drive revenue and customer value What you'll do: + Lead … more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- EBSCO Information Services (Washington, DC)
- …Marketing, Clinical Implementation, Product, and Editorial-to deliver a seamless and value-driven customer experience . The Customer Success Manager will ... hybrid or remote work models. As an AI-enabled service leader , we thrive on innovation, forward-thinking strategies, and the...overseeing key handoffs and the overall development of a customer . + Experience working in medical software… more
- Amazon (Arlington, VA)
- …audiences and varying levels of the organization. * Drive impact to the business and customer experience , as measured by adoption of research findings. A day in ... Amazon Devices research team seeks a strategic and passionate Sr . Consumer Insights Manager to manage our global brand...measure brand health and dive deep to improve the customer experience of our released devices and… more
- Capital One (Mclean, VA)
- …experience . This role is integral to driving technology innovation and better customer experience at Capital One. Specific responsibilities include, but are ... Sr . Manager, Product Management, Associate Experience ...Experience Product Capital One is a technology-driven and customer -focused company reaching millions of consumers. We are a… more
- Capital One (Mclean, VA)
- …to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're ... Sr . Manager, Product Management, Delivery Experience ...want you if you are:** + Human Centered. You'll lead sourcing and synthesis of customer discovery… more
- Amazon (Arlington, VA)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …The incumbent works closely with senior WMATA leadership to impact customer experience ; collaborates with key internal and external stakeholders to represent ... Sr Manager User Experience Job ID:...looking for a Senior Manager of User Experience to help lead our efforts in...Manager User Experience (UX) leads the user experience strategy for WMATA's Customer Experience… more
- Amazon (Arlington, VA)
- …customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also ... Description As an Amazon Web Services (AWS) Sr . Customer Solutions Manager you will...have the ability to gain stakeholder buy-in, negotiate and lead teams. Your enterprise cloud experience and… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- …such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the ... growing services, leveraging native generative AI capabilities to improve customer and employee experiences. You will lead ...them. You should be passionate about delivering a great customer experience by deploying AWS solutions and… more
- Amazon (Arlington, VA)
- …teams. - Develop the opportunities to expand the business scope to improve more customer experience . - Lead the cross-team activities and influence different ... We are looking for a smart, enthusiastic and creative leader with a strong background in leading program management...a cross-functional team of individuals, are data-driven, and have experience managing complex product challenges. - Customer … more
- PagerDuty (Washington, DC)
- …departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience . Process Improvement / Managing Workload: + Establish a ... ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you...lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer … more
- Qualtrics (Reston, VA)
- …+ Highly organized with strong attention to detail and content quality + A passion for customer experience and a belief in the impact of great content **What You ... Join over 5,000 people across the globe who think that's work worth doing. ** Senior Content Marketer, Customer Lifecycle** **Why We Have This Role** As we… more