- TEKsystems (Washington, DC)
- Description Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues. Will handle roughly 30-50 ... in and proficient in responding to inquiries across many programs. Skills Customer service, Troubleshooting, Windows, Desktop, Technical support , password reset,… more
- CACI International (Washington, DC)
- NOSC Infrastructure Tier 1 Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... NAC when required._ **Responsibilities:** * Conduct technical services and support at the Tier I level, including...causing a disruption to day-to-day operations. * Keep the Tier 1 Manager abreast of all shift… more
- CACI International (Washington, DC)
- …Type of Travel: Local * * * **The Opportunity:** CACI is seeking NOSC Infrastructure Tier 1 Analyst to support a 24x7x365 enterprise operations center. ... NOSC Infrastructure Tier 1 Analyst Job Category: Information...and Citrix . Promptly assign unresolved incidents to higher Tier support or internet service providers to… more
- Koniag Government Services (Washington, DC)
- …Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer in Washington, DC. **This position requires ... Arlluk Technology Solutions is seeking a Tier 1 Network Administrator to monitor our customer 's...our customer 's network infrastructure and provide front-line support and troubleshooting. The Tier 1… more
- Chenega Corporation (Arlington, VA)
- …the smallest possible impact on the business activity of the organization's end user(s). + Provides tier 1 support to end users for either PC, server, or ... Support , Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA...the change management process; represent the interests of the customer when assessing risk and impact. + May provide… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The ... Tier 1 Technician is primarily responsible for...management practices. + Act as a mentor to Level 1 Customer Service Representatives. + Responsibilities aligned… more
- GetWellNetwork, Inc. (Bethesda, MD)
- Title: Client Support Specialist ( Tier 1 ) Reporting to: Senior Manager of Client Support Location: Remote, with preference in those in PDT time zone ... base. With a passion for helping people, the Client Support Specialist uses exceptional technical and customer ...Client Support Specialist uses exceptional technical and customer service skills to solve technical issues, thus enabling… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Bench Clearance: Eligible for DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: + Answer ... calls coming into the Tier 1 Help Desk by the third...correspondence and fulfill customer needs to ensure customer satisfaction. + Provide technical support to… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 36409 **Summary** **CSSP SOC Analyst - Tier 1 ** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join...to the next level! The **CSSP** **SOC Analyst - Tier 1 ** entails working in a Network… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our...teammate on our NOC, you'll be challenged with hard support problems where you will coordinate with other NOC… more
- ManTech (Vienna, VA)
- **ManTech** seeks a motivated, career and customer -oriented ** Tier I Support Engineer Nights** to join our team in **Tysons, VA.** The ** Tier I ... be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises...runbooks and playbooks to provide a meaningful resolution to Customer + Provide high-touch assistance to highest Tier… more
- Koniag Government Services (Washington, DC)
- …Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer in Washington, DC. **This position requires ... Administrator to investigate and resolve complex network issues escalated from the Tier 1 team. The Tier 2 Network Administrator will troubleshoot and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Defense Army Account's ITSM team, you will be at the forefront of technical support , playing a crucial role in maintaining the efficiency of multiple SAP ERP ... be to ensure that system users experience minimal disruption and receive timely support to continue their critical operations. To do well in this role, familiarity… more
- TekSynap (Rockville, MD)
- …TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on internal and customer systems and escalate problems ... The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, and coordination… more
- CACI International (Springfield, VA)
- …our growing IT team. In this role, you will serve as an escalation point for Tier 1 support and be responsible for maintaining and troubleshooting mission ... for hardware, software, database, custom software and network-related issues escalated from Tier 1 . * Administer and maintain servers (Windows, Linux, Solaris),… more
- CACI International (Springfield, VA)
- …attribution + Performs malware analysis and signature development + Coordinate with CSOC Tier 1 and 2 services to remediate all discrepancies and provide ... CSOS Analyst - Tier III Job Category: Information Technology Time Type:...infrastructure services required to deliver timely, relevant, and accurate support of national security. TCS will provide innovative design,… more
- Leidos (Springfield, VA)
- **Description** The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technicianto support computer data communications systems, ... Tier II Incident Management Technicianare as follows: + Support the installation and maintenance of the client Local...records are accurate. + Leverage knowledge of OSI layers 1 , 2, and 3 to troubleshoot various network faults… more
- RTX Corporation (Springfield, VA)
- …and technologists, subcontractors, peers, customers, and product vendors, to provide Tier 1 troubleshooting toward resolution of technical system anomalies. ... and other operations center residents. + Proven ability in strong customer support . + Strong team player with good communications and detailed problem tracking… more
- GovCIO (Washington, DC)
- …modifications to workflows and vulnerability mitigation + Serve as escalation point for customer support and provide coordination with vendors + Support ... $70,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6116/ tier -3-active-directory-engineer/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2025-6116_ **Category**… more
- CACI International (Springfield, VA)
- …Tiered Services team! We are seeking mission-focused individuals to provide various levels of CSOC services ( Tier 1 , Tier 2, and Tier 3). These positions ... and recovery measures for events and incidents. **More About the Roles:** CSOC Tier 1 Services include recording, investigating, and processing events received… more