- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …for the Azure Core Networking team within Government Cloud environments. This role bridges Tier 1 operational support with Tier 2 specialized technical ... networking decom for federal cloud environments + Provide technical guidance to Tier 1 engineers during complex incidents + Contribute advanced troubleshooting… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …review sessions and drive systemic improvements + Provide technical mentorship to Tier 1 and Tier 1 . 5 engineers + Contribute to capacity ... team within Government Cloud environments. This role serves as the highest tier of operational support for 24x7 operations (shift work), providing specialized… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. **Minimum Qualifications** + Bachelor's degree + 5 + ... The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and… more
- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...+ Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- Applied Research Solutions (Washington, DC)
- …and coordinating with specialized teams for complex problems. The ideal candidate will handle Tier 1 and Tier 2 support activities, maintain virtual machine ... environments, and ensure positive user experiences through responsive customer service and efficient incident management. An active TS/SCI security... improvement initiatives + Work with cloud providers for Tier 1 and Tier 2… more
- Applied Research Solutions (Washington, DC)
- …Kubernetes and Virtual Desktop Infrastructure (VDI) in a government environment. This role combines Tier 1 and Tier 2 Site Reliability Engineering (SRE) ... services, hosted applications, and VDI functionality, providing responsive customer service and executing deep troubleshooting + Create, update, and... improvement initiatives + Work with cloud providers for Tier 1 and Tier 2… more
- Synergy ECP (Columbia, MD)
- …Administrator Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+USA+21046) Description Level 1 System Administrator Provides support for implementation, ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem… more
- Belay Technologies (Annapolis Junction, MD)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. The SA provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... from an accredited college or university is required. Five ( 5 ) years of additional SA experience may be substituted...implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- Synergy ECP (Columbia, MD)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis...may be substituted for a bachelor's degree. + Five ( 5 ) years experience as a SA in programs and… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution… more
- DCCA (Annapolis Junction, MD)
- …MD Job Code 2195 # of Openings 1 Apply Now (https://phg.tbe.taleo.net/phg02/ats/careers/v2/applyRequisition?org=DCCAMD&cws=39&rid=2195) DCCA is a veteran-owned ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification,… more
- Defense Health Agency (Fort Belvoir, VA)
- …is based on a tier scale, determined by the position specialty, grade and location. Tier 1 : $121,020 - 300,000 Tier 2: $145,000 - 320,000 Tier ... installation but operates as one of the first joint service medical facilities in the US military, staffed with...of government operations in the event of crisis. The $ 1 .03 billion, 1 .3 million-square-foot facility opened in… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- Pacific Northwest National Laboratory (Washington, DC)
- …within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are ... guidance to peers and stakeholders. + Participate in production support and service management activities (incident, problem, and change), as needed. HCM Functional… more
- Belay Technologies (Annapolis Junction, MD)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. The SA provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... an accredited college or university is required. + Five ( 5 ) years of additional system administration experience may be...and heading up the Global searches system. + Provide Tier 1 (Help Desk) and Tier… more
- Belay Technologies (Laurel, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... discipline from an accredited college or university + Five ( 5 ) years of additional SA experience may be substituted...of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk) and Tier… more