- Koniag Government Services (Chantilly, VA)
- …Solutions, LLC** , a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS and our government ... Solutions (KTIS) is seeking dedicated Tier I Customer Support Representatives to join...are not limited to:** The Tier I Customer Support Representative will serve… more
- Koniag Government Services (Chantilly, VA)
- …Bachelor's degree in IT-related field preferred). + 5+ years of progressive customer support experience. + Previous experience in Tier II support or ... Tier II Technical Support Specialist to support KTIS and our government customer . This...technical issues. + Must be willing to obtain HDI Customer Service Representative Certification (or equivalent) within… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …for the Azure Core Networking team within Government Cloud environments. This role bridges Tier 1 operational support with Tier 2 specialized technical ... knowledge base Collaboration & Escalation Management + Serve as primary escalation point for Tier 1 support teams + Coordinate with Microsoft partners (ATT, BT,… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2/3** **Mission IT** ** Support Analyst** will resolve mission-impacting IT incidents and ... additional experience may be substituted + 2+ years of Tier 2/3 support in a DoD/IC environment....access issues, and security hygiene. + Strong communication and customer service skills. **PREFERRED QUALIFICATIONS** + ITIL v4 or… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …Networking team within Government Cloud environments. This role serves as the highest tier of operational support for 24x7 operations (shift work), providing ... Senior Federal Network Support Engineer to provide expert-level technical infrastructure and...final escalation point for complex / critical Livesite incidents, customer -reported issues, and deployment incidents + Lead resolution of… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …partner capacity onboarding per business needs + Escalate complex issues to Tier 1.5/2 support following established protocols **Minimum Qualifications** + HS ... Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within… more
- Red River (Chantilly, VA)
- …on good incidents management practices. + Act as a mentor to Level 1 Customer Service Representatives . + Responsibilities aligned with managing area of your team ... tier alignment + Provide after hours on call support as required + Other business duties as assigned **Minimum Education/Certification/Experience Requirements:**… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer -focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... support faster issue resolution. + Collaborate with higher- tier support teams and other IT units...of three (3) years of experience in an IT support or customer service role, with a… more
- TekSynap (Arlington, VA)
- …to the day-to-day operations of the Technical Control Facility Service Desk. + Provide Tier -II Work Center support to receive and log trouble calls, track, ... management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9....QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment +… more
- CACI International (Sterling, VA)
- …of Travel: Local * * * **The Opportunity:** CACI is seeking a CAN/WAN Network Tier 3 to provide support for implementation, troubleshooting and maintenance of IT ... network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN infrastructure, including… more
- CACI International (Springfield, VA)
- …research and implementation of enterprise system-wide network solutions/capabilities/enhancements to support customer business/mission goals and objectives. + ... exciting and challenging opportunity available for a Network Operations Center (NOC) Tier 3 supporting an Intelligence Community customer 's wide-area (WAN),… more
- CACI International (Washington, DC)
- Network Engineer- Tier 3- Intelligence Community Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- RTX Corporation (Springfield, VA)
- … customer and other operations center residents. + Proven ability in strong customer support . + Strong team player with good communications and detailed ... member on a high-performing Operations and Sustainment team, embedded on-site, with customer presence, for a system considered mission critical by the government.… more
- CACI International (Sterling, VA)
- …documentation of all network configuration upgrades, additions or revisions for customer approval before implementation. + Support network traffic analysis ... CORE/WAN Network - Tier 3 Job Category: Information Technology Time Type:...available for a Network Designer supporting an Intelligence Community customer 's CORE/wide-area (WAN), networks across multiple security domains. This… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our...teammate on our NOC, you'll be challenged with hard support problems where you will coordinate with other NOC… more
- CACI International (Springfield, VA)
- …ongoing basis. **Opportunity:** Team CACI is seeking a Network Engineer to support an Intelligence Community customer 's diverse network infrastructure, including ... Network Engineer Tier 2 Job Category: Information Technology Time Type:...and communication of status to the company management and customer . + Provide support for the dispatch… more
- CACI International (Annapolis Junction, MD)
- …basis. **Opportunity:** Team CACI is seeking a Senior Network Engineer to support an Intelligence Community customer 's diverse network infrastructure, including ... Network Engineer Tier 3 Job Category: Information Technology Time Type:...and communication of status to the company management and customer . + Provide support for the dispatch… more
- CACI International (Springfield, VA)
- Network Operations Center (NOC) Engineer ( Tier 2) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Opportunity** : Team CACI is seeking a Network Operations Center Engineer to support a diverse network infrastructure, including CAN, LAN, C&T, CORE, and WAN… more
- TekSynap (Fort Belvoir, VA)
- …**RESPONSIBILITIES** + TNCC and ITOC personnel provide Tier II / III customer service support to US ARMY INSCOM customers. + Responsible for providing ... software support to CISCO routers and switches, Dell PCs, Sun...Certified Network Associate (CCNA) **Clearance** Top Secret - IT-I ( Tier 5) must be able to attain SCI andHCS/G/NATO… more