- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate ... Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst , you will serve as primary technical resource and solution-provider for IT… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative ... full-time, Monday through Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst ** to join our ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose… more
- General Dynamics Information Technology (Washington, DC)
- …Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious ... capital. As a Service Desk Technician / Help Desk Analyst , you are...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering… more
- DCCA (Ellicott City, MD)
- Help Desk Analyst Location Ellicott...to excellence. Key Task (Major duties and responsibilities): . Help Desk Specialist . Provide Tier ... compensation and benefits package. Visit our website at: www.dcca.com Help Desk Analyst Candidate must...Gather call metrics and provide reporting . Escalate to Tier 2 or other partners as required . Install… more
- TAD PGS, Inc. (Laurel, MD)
- … Help Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk positions. US Citizenship Required **Must be able ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience + Possess… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for anITHelp Desk Technicianto join a leading Company located inLaurel, MD. 100% Onsite in Laurel, MD Office US Citizenship ... connectivity problems remotely in a call center or walkup desk ; + You will create, maintain, and modify user...degree or at least 4+ years of recent Enterprise Tier 2 IT related work experience + Must have… more
- Koniag Government Services (Alexandria, VA)
- …support shall include issue detection and resolution prioritized by issue severity. + The Agency Tier 1 Help Desk is the primary point for issue management ... Services company **,** is seeking a DAI Jr Financial Analyst with a Secret Clearance to support **KDS** and...paid time off, and more. **Essential Job Functions:** DAI Help Desk and Financial Management Support (Objective… more
- Lockheed Martin (Hanover, MD)
- …competitive and comprehensive benefits package\. **The Work:** The helpdesk team manages tier 1 tickets to either resolution or escalation\. This team maintains ... years of professional experience with a related Masters degree\. **Desired Skills:** \- Analyst experience or knowledge of customer compliance rules using tools UTT,… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate ... Customer Support Analyst Reston, VA 20190 Security Clearance Requirement: TS/SCI...eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability… more
- Koniag Government Services (Alexandria, VA)
- …This support shall include issue detection and resolution prioritized by issue severity. The Agency Tier 1 Help Desk is the primary point for issue ... knowledge, procedures and processes related to training materials, financial management, and help desk functions referenced within this PWS. The contractor shall… more
- CACI International (Annapolis Junction, MD)
- …lower level employees + Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests + Interacts ... Business System Analyst Job Category: Information Technology Time Type: Full...complicated user questions + Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …problems into technical or functional system requirements . Provide direct user support ( Tier 1/2 service desk ) . Develop process improvement recommendations and ... **Business Analyst TS/SCI with Poly REQUIRED** **Category:** Business Consulting,...and the wisdom to know when to ask for help . Strong problem-solving and analytical skills . Ability… more
- Acclaim Technical Services (Mclean, VA)
- …computer printer. PREFFERD SKILLS: + Related work experience in a technical help desk position + Special non-commercial systems administrator experience (access ... to grow. We are actively hiring a Technical Support Analyst , Staff with TS/SCI clearance and polygraph to join...troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in… more
- Serco (Alexandria, VA)
- …US Department of Defense, Serco has a great opportunity for you! The Program Analyst (Workflow Manager) will be part of a dynamic team supporting major systems ... activities for Mission Integration. + Directly support an SES Tier 2 in the Office of the Secretary of...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …articles, documentation, and work instructions used by the Malware, server, desktop teams, Tier 2/3 Help Desk technicians and remote/deployed units. WHAT ... At GDIT, people are our differentiator. As a Trellix ePO System Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Trellik… more
- Serco (Arlington, VA)
- …to confidently present recommendations to very senior leadership (eg, 3-star admirals, Tier 3 SES) as well as respectfully convey dissenting opinions based on ... the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while...process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to… more
- General Dynamics Information Technology (Fairfax, VA)
- …issues. + Daily maintenance of all ancillary environments (development, stage, UAT, demo, help desk ). + Conduct functional review of the product. + Perform ... to provide dedicated O&M/Technical Support as outlined below: + Critical issue ( Tier III) response and resolution services. + Coordinate incident response with GDIT… more
- Koniag Government Services (Arlington, VA)
- …technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software ... suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident...and strategies that govern the planning and delivery of help desk services. + Working knowledge of… more
- RTX Corporation (Springfield, VA)
- …of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more ... world. + + Principal System Administrators, internally known as Principal Analyst , infrastructure Workplace Services, collaborate with a diverse team to support… more