- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Cardinal Health (Juneau, AK)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Vontier (Juneau, AK)
- …of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively providing world-class quality ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers… more
- Cardinal Health (Juneau, AK)
- …culture of energy, passion and positive atmosphere while delivering superb customer service . + Takes actions to continually improve quality in daily work. ... **_What Quality Assurance / Supplier Quality...service providers to ensure prompt attention to identify quality and service -oriented solutions and/or identified … more
- NANA Regional Corporation (Sitka, AK)
- …including retail, quality improvement, sanitation and infection control. The Food Service Supervisor ensures client customer service satisfaction with ... strong leadership to a team whose focus is exceptional service and quality . **Responsibilities** + Provides team...the hiring and termination of employees. + Monitors internal quality assurance and food safety audit process… more
- Cardinal Health (Juneau, AK)
- **_What Quality Assurance / Supplier Quality Management contributes to Cardinal Health_** Quality develops and implements quality policies, ... to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost-effective … more
- Cardinal Health (Juneau, AK)
- …collaboration skills with a proven ability to develop and execute effective quality assurance programs. + Works independently within established procedures; may ... data and generate reports. + Ability to drive process improvements and implement quality assurance procedures. **TRAINING AND WORK SCHEDULES** : Your new hire… more
- Datavant (Juneau, AK)
- …client accounts and team members, focusing on resource scheduling, productivity, quality assurance , employee management, and client relations. **You Will:** ... support structures for successful coder engagement and outcomes. + Supervise quality assurance and performance improvement efforts, providing formal development… more
- Pearson (Juneau, AK)
- …: Contribute to periodic audits of data within business systems/platforms. + **Data Quality Assurance ** : Work with the Analytics organization to ensure data ... with the automation of reporting and data tools for quality , enrollment, and customer engagement teams. +...with SQL, Python, or Java Script + Experience with Quality Assurance Platforms/ CalabrioOne a plus +… more
- Fujifilm (Juneau, AK)
- …Specialist [NS3], provides an additional level of expertise and experience to the customer service national support specialists team. The Lead NS3 will assist ... in driving all aspects of customer support related issues, and problems, requiring escalation or...of progressive experience as a Technical, Systems, Software or Quality Assurance Engineer in Medical IT and/or… more
- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …with end users to provide assistance and guidance + Support with knowledge management, quality assurance , reporting insights, as needed + Attains a minimum of ... in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket… more
- System One (Juneau, AK)
- …visualizations of data + Adhere to departmental processes and guidelines, standards and quality assurance routines + Connect key insights to business outcomes ... sure you are using the latest version of your browser. **Diversity Inclusion & Customer Service Statement** TeamPeople, a division of System One, is an… more
- Lincoln Financial (Juneau, AK)
- …to improve the customer experience. In addition, you will complete quality assurance checks/audits on financial processing transactions for the team. **What ... You will build relationships cross functionally that lead to providing excellent customer service , increased revenue, and reduced risk. You will drive… more
- Bowman (Juneau, AK)
- …and processes to ensure effective execution. Review work produced by staff for quality assurance . + Provide oversight and direction of department or business ... to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients. **Purpose** Work closely with the firm Principals to… more
- Guardian Life (Juneau, AK)
- …individual performance metrics including average calls per day, adhering to daily schedule, Quality Assurance call scores, consumer survey scores, etc. + Serve ... + Operate at a high level to consistently exceed quality goals and service level agreement standards....financial service industry. Experience must include direct customer service experience. + A bachelor's degree… more
- Datavant (Juneau, AK)
- …needed. + Participate and assist with onboarding activities for new employees. + Assist with Quality Assurance tasks as directed by management. + Acts in a lead ... Company's Productivity Standards. + Previous production/metric-based work experience. + In-person customer service experience. + Ability to build relationships… more
- Datavant (Juneau, AK)
- …**Monday through Friday from 8:00am to 4:30pm (EST).** + Responsibilities include performing quality assurance on all requests prior to release. Assist with ROI ... in a healthcare environment. + Previous production/metric-based work experience. + In-person customer service experience. + Ability to build relationships with… more
- Ford Motor Company (Juneau, AK)
- …lifecycle, including building, testing, deployment, and monitoring. * Testing and Quality Assurance : Develop and maintain automated tests (unit, integration, ... to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for… more
- Cardinal Health (Juneau, AK)
- …proposals based on identified solution gaps + Provide architectural advice, planning guidance, quality assurance , and guidance to the project team on project ... solution + Consider various proposals of technical solution based on customer requirements, product knowledge and system processes + Conceptualize solutions and… more