- Bank OZK (Alpharetta, GA)
- …and improvement opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and ... Job Purpose & Scope Prepares, coordinates, and conducts quality reviews and needs assessments to ensure ...Represents the Bank to the customer in a courteous, professional manner, and for providing prompt, efficient and accurate… more
- GAP Solutions Inc (Atlanta, GA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Atlanta, GA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- GAP Solutions Inc (Atlanta, GA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- DATAPATH INC (Duluth, GA)
- …and field support. At DataPath we are passionate about developing easy-to-use top- quality products that help our clients achieve their mission objectives. Summary: ... providers. With collaboration define and monitor service levels and KPIs, ensuring quality and timely incident resolution Analyze help desk reports, identify trends,… more
- AssuranceAmerica Corporation (Atlanta, GA)
- …and collaborating with field teams to amplify our market presence. With every call , email, or training session, you'll champion our brand, refine processes, and ... the liaison between agents and internal teams to resolve issues, improve service quality , and ensure alignment with company goals. Guide and manage agents to achieve… more
- Air Conditioning Contractors of America (Mcdonough, GA)
- … call -back prevention, servicing tips, and equipment protocols. Conducting quality control inspections of Evans Air Conditioning service jobs, monitoring the ... special and complex service jobs without assistance, including performing periodic on- call duties, as required. Training Service Department and other Evans Air… more
- Ace Hardware (Alpharetta, GA)
- …+ Update customer information in the customer service database during and after each call . + Work with the management team to stay updated on product knowledge and ... review. + Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and...deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace… more
- Dentons US LLP (Atlanta, GA)
- …synchronization requests. + Contribute to patching, change control maintenance activities, and on- call rotation. + You will work closely with the Architecture team ... information systems or related certifications. + Law firm or professional services experience preferred. + Proven experience as technical...to work, with a strong focus on accuracy and quality . + Able to work under pressure to meet… more
- JE Dunn Construction Company (Atlanta, GA)
- …technology related design and construction efforts that meet the constructability, quality , financial and technical standards. - Manages and oversees company staff, ... low voltage technology subcontractors, suppliers and programs such as Safety, Quality and EEO for a small project or a major portion of a larger project. - Develops… more
- Home Depot (Atlanta, GA)
- …selection, ensuring contractors are compliant with standards (safety, schedule, budget, quality ). + 15% Reviews maintenance, production and quality control ... personnel issues -- including selection, termination, performance appraisal and professional development of subordinates. **Travel Requirements:** + Typically requires… more
- TAK Communications (Atlanta, GA)
- …and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking an experienced **MDU Project Director** to join our ... high-performing teams + Foster a culture of safety, accountability, quality , and customer excellence + Facilitate cross-functional collaboration between… more
- JE Dunn Construction Company (Atlanta, GA)
- …how to coordinate design and construction efforts to ensure constructability, quality , financial, and technical standards are met. + Trains project staff, ... subcontractors, and suppliers on best practices for managing safety, quality , and EEO requirements within fiber and building technology scopes. + Teaches how to… more
- Humana (Atlanta, GA)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- Hilton (Atlanta, GA)
- Signia by Hilton Atlantais looking to welcome a Nail Specialist \(On\- Call \) to join the team\! With the legendary Georgia World Congress Center as our backdrop, ... GA\. Previous experience with Dazzle Dry a plus\! **Available Shift Patterns:** On\- Call \(Weekdays, weekends, holidays as needed\) AM/PM shifts **Pay Rate:** $7\.40… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Parental Leave to benefit-eligible employees with six months of service + Professional Liability Insurance including Tail Coverage from start date + Reimbursement of ... State/National Licensure/Certification renewals, one professional association membership as well as AHA BLS, ACLS,...and in collaboration with the health care team, provide high- quality value-based care to patients and the community. **Highlights… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
- Allied Universal (Social Circle, GA)
- …Per Hour Employment Type: Part Time Availability: All shifts and days, on call position with no set schedule **RESPONSIBILITIES:** + Ensure the facility is provided ... with high quality security services to protect people and property. +...employees; Answer phones or greet guests/ employees in a professional , welcoming manner. + Patrols the facility on foot… more
- Abbott (Atlanta, GA)
- …to restore their health and get on with their lives. As a Senior Quality Manager, the individual will play a crucial role within Abbott's Heart Failure organization ... with primary focus to maintain overall Quality Management System compliance to internal policies, applicable standards...through coaching and mentoring. Maintains a safe, enthusiastic, and professional work environment. + Comply with US Food and… more
- Humana (Atlanta, GA)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our ... Advancement team is searching for a Senior Strategy Advancement Professional focused on continuous improvement and optimization across omnichannel transformation… more
