- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient ... the various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level individual, responsible for scheduling… more
- Navient (Trenton, NJ)
- …+ Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to ... - break free from high-interest rates or monthly payments. + **Scholarships** - access to thousands of scholarships to help students pay less. Earnies are committed… more
- Kyndryl (Trenton, NJ)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... a Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
- Ryder System (Trenton, NJ)
- …to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app + Ensure compliance with data ... the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough...HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro. + Experience with developing in ServiceNow (eg… more
- Otsuka America Pharmaceutical Inc. (Princeton, NJ)
- …data science, or AI/ML engineering, including 3+ years in a senior engineering lead or architect role. + Proven experience productionizing Generative AI and LLM ... solutions, including agent -based systems leveraging LangChain Agents, AutoGen, or Semantic Kernel...may use this false pretense to try to gain access to your personal information or acquire money from… more
- Guardian Life (New York, NY)
- As the Head of Agentic AI Engineering, you will lead the development and implementation of our enterprise initiatives which include automation solutions, Agentic AI ... initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: Seasoned in guiding and… more
- Guardian Life (New York, NY)
- As the Head of AI Engineering Group Business, you will lead the development and implementation of our enterprise initiatives which include voice based digital ... objectives and emerging technology trends in automation. + Solution Development: Lead the design, development, and deployment of Digital Assistants, focusing on… more
- Research Foundation CUNY (New York, NY)
- …participates in the Macaulay Honors College and doctoral programs of the Graduate Center of the City University of New York. It offers bachelor's and master's ... faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education. ABOUT CUNY EDGE CUNY EDGE is the… more
- Capco, a Wipro Company (New York, NY)
- …+ Lead the implementation of intelligent autonomous agents and multi- agent systems capable of complex decision-making, task execution, and interaction with ... **About the team:** At the Capco Technology Delivery Center , we are dedicated to the financial services...Context Protocol (MCP) solutions to standardize how AI applications access and utilize external data sources, tools, and real-time… more
- Cardinal Health (Trenton, NJ)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes orders for ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to… more
- Research Foundation CUNY (New York, NY)
- …The CITY COLLEGE of NEW YORK Job Description General Description The NOAA Center for Earth System Sciences and Remote Sensing Technologies (NOAA CESSRST) has an ... research advancements to real-world coastal environmental issues. + Improving user data access and data management for earth systems and remote sensing Other Duties… more
- Iron Mountain (Trenton, NJ)
- …Implementation Engineer** This position will be a key technical engineering change agent and directly support the digital transformation journey of Iron Mountain. We ... seeking a highly skilled and experienced Cloud Services Implementation Engineer to lead the design, implementation, and deployment of scalable, secure, and robust… more
- Gilead Sciences, Inc. (Parsippany, NJ)
- …- working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the ... clear view of progress against strategic goals. You will lead relevant communication efforts for the TAs and act...efforts for the TAs and act as a change agent for the roll out of new processes, tools,… more
- Mount Sinai Health System (New York, NY)
- …post-pandemic policy changes in postpartum Medicaid coverage policy therein as well as the Center for Child Health Services Research Team on a range of NIH funded ... to increase their methodological knowledge in causal inference, longitudinal modeling, agent -based modeling, and mixed methods. Additionally, the fellow will build… more
- conEdison (New York, NY)
- …including setting up projects, understanding billing, and IAM (Identity & Access Management), with hands-on experience in roles, service accounts, and ... required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities, required. + Experienced… more
- H&R Block (Hillsborough, NJ)
- …growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...returns + Experience working in a fast-paced environment + Access to high speed, reliable internet + Experience and… more
- BJs Wholesale Club (Hanover, NJ)
- …34,000 team members, supporting our members and communities in our Club Support Center , 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a ... accountable . + Acts with honesty and integrity and lead with the member in mind to address any...and out Know your Business: + Understand how to access and read production and/or financial performance reporting for… more