- Humana (Trenton, NJ)
- …at the center of everything it does. Humana's MarketPoint organization is looking for 5 Customer Success Agents who are bilingual in English and Spanish to join ... the Customer Success Team working remote. Humana's Customer Success Agents are our members' trusted partners in navigating healthcare. In this role,… more
- Oracle (Trenton, NJ)
- **Job Description** The Oracle Clinical AI Agent team's mission is to deliver an AI platform that serves as the foundation for Oracle's health applications. By ... a highly motivated Principal Product Manager to drive the creation of Semantic Agent Builder. Semantic Agent Builder empowers teams to create high‑value AI… more
- Hilton (New York, NY)
- …Astoria New York \(https://www\.hilton\.com/en/hotels/nycwawa\-waldorf\-astoria\-new\-york/\)is seeking a **Guest Service Agent ** to unveil a new era of luxury which ... the culture and history of their extraordinary locations\. A **Guest Services Agent ** is responsible for warmly welcoming, registering, and checking out guests, all… more
- Oracle (Trenton, NJ)
- …Note AI Agent to drive continued growth and global expansion. + ** Customer Value:** Ensure the Clinical Note AI agent provides measurable business value ... **Job Description** The Clinical Note AI Agent Product Management Leader will be responsible for defining and executing the global strategy for our rapidly expanding… more
- Allied Universal (New York, NY)
- …service delivery, prioritizing customer service as a key measure of success . The Executive Protection Agent will proactively assess risks, implement security ... and customers we serve. Allied Universal(R) is hiring an Executive Protection Agent . The Executive Protection Agent is responsible for ensuring physical… more
- Hilton (New York, NY)
- …Broadway \(https://www\.hilton\.com/en/hotels/nyccuqq\-martinique\-new\-york\-on\-broadway/\)is looking for a Front Desk Agent to join our team\! Our historic ... ideal candidate will have experience as a front desk agent or a similar role in a hotel of...Today, Hilton remains a beacon of innovation, quality, and success \. This continued leadership is the result of our… more
- Hilton (New York, NY)
- …Square \(https://www\.hilton\.com/en/hotels/nyctepo\-tempo\-new\-york\-times\-square/\)is looking for a Guest Service Agent to join our team\. This stunning property ... role will have experience working as a Guest Service Agent , OnQ experience, full availability, including nights, weekends, and...Today, Hilton remains a beacon of innovation, quality, and success \. This continued leadership is the result of our… more
- Kemper (Clifton, NJ)
- …New Jersey **Details** Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a ... stakeholders that delivers on our promises. **Role: Life Insurance Sales Agent ** **Employment Type:** Full-Time with Benefits **Work Arrangement:** Field Role… more
- Wayfair (Cranbury, NJ)
- …position is $24.00 per hour Shift: Multiple Shifts Available The Wayfair Security agent will be responsible for the daily security operations of Wayfair for their ... mission is to provide world class support to our partners. The Security agent will report to the Campus Security Supervisor/Manager and advise on any developing… more
- Hilton (New York, NY)
- …Square \(https://www\.hilton\.com/en/hotels/nyctshh\-hilton\-times\-square/\)is looking for a temporary Guest Service Agent to join our team\. Located at the heart ... **What will I be doing?** As a Guest Service Agent , you would be responsible for checking guests in...Today, Hilton remains a beacon of innovation, quality, and success \. This continued leadership is the result of our… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting ... the telephone and other communications channels by providing superior customer service. The FPA Access Center which is centralized...various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level… more
- AAA Mid Atlantic (Lawrenceville, NJ)
- …travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is ... travelers. + Leverage AAA's established travel strategy to maximize success and achieve your sales goals. + Process bookings,...of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred. + Skills:… more
- Capital One (Trenton, NJ)
- …satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on VPN must be at ... Work from Home Empower Dealer Success (EDS) Principal Ops Coordinator Due to the...to increase production and accommodate work volumes toward enhanced customer satisfaction + Participate in special projects and ad… more
- American Airlines (New York, NY)
- …**Why you'll love this job** + This job is a member of the Customer Experience administration team within the Customer Experience Division. + Responsible for ... staff responsible for but not limited to lost time, agent /clerk staffing, payroll, training and team support + The...operational needs + Works in connection with local Management ( Customer Care and Customer Operations), Station Services… more
- Construction Specialties, Inc. (Lebanon, NJ)
- …good attitude "How can I HELP you?" * Once a message is received from a customer , agent must listen carefully to the customer 's question or complaint before ... Customer Engagement Specialist (hybrid) - ( 25000AE )...with CS solutions. * Helps identify performance metrics of success and best practices, such as number of calls,… more
- S&P Global (New York, NY)
- …+ Design, build and evaluate and implement tools and platforms that enhance customer support, service, success and operations. + Drive automation initiatives to ... new solutions that drive productivity, reduce friction, and elevate the customer and agent experience. **Compensation/Benefits Information (US Applicants… more
- DoorDash (New York, NY)
- About the Team As one of DoorDash's core operations teams, Customer Experience and Integrity, ensures that when there are bumps in the last mile, there's always ... network of contact centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible. About the Role This Associate Manager is… more
- Oracle (Trenton, NJ)
- … solutions. + Define success metrics and analytics to monitor AI Agent adoption, customer satisfaction, and business impact. + **Team Leadership:** + Build ... closely with Engineering, User Experience, Sales, Marketing, Services, and Customer Success to deliver AI-driven solutions that...degree. ** Success Metrics:** + Growth in AI Agent adoption and customer satisfaction. + Measurable… more
- Dow Jones (Princeton, NJ)
- …this role will handle project Management for priorities within DJCS to improve the customer and agent experience, and act as a Continuous Improvement champion ... Project intake: identify initiatives within DJCS to improve the customer and agent experience. Support the intake...operations. Focus on enhancing key metrics (eg, SMS bot success rate). + Prioritize self-serve tooling enhancements based on… more
- Zoom (Trenton, NJ)
- …Virtual Agent deployments. + Partnering with Product Marketing, Sales, and Customer Success to communicate the value and ROI of performance reporting ... customer experience. About the Team The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI...contributions of all Zoomies is the driver of our success . To make sure that our products and culture… more