- Mastercard (New York, NY)
- …services that help people, businesses and governments realize their greatest potential._ **Title and Summary** Customer Success Team Lead The CS Team ... Lead will assume responsibilities of a Senior Customer Success Manager, with additional managerial responsibilities...with customers and internal colleagues Managing our multicultural, multilingual Customer Success Team in the… more
- Rocket Software (Trenton, NJ)
- …and our core values to create a world class Customer Success team . **Essential Duties and Responsibilities** : + Lead a high performing team : ... Sr. CSM group. As the Manager, Customer Success Management, you will lead a team of our Senior Customer Success Managers (CSMs) and will work… more
- JPMorgan Chase (Jersey City, NJ)
- …initiatives with a focus on strategic execution and high-quality delivery. + Drive customer success through analysis of work efforts and risk management. + ... and presentations for strategic decision-making. + Strong background in driving customer success through innovative solutions and risk management strategies.… more
- ADP (Parsippany, NJ)
- …in this role, you will leverage your process and data-oriented mindset and passion for customer success to build out new processes and procedures that make our ... **ADP is hiring a Lead Client Success Operations Manager.** In...or equivalent in education and experience + Passion for customer success and designing processes that scale… more
- Amazon (New York, NY)
- …rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (Q-CST) members leverage their deep knowledge of ... partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an… more
- Mount Sinai Health System (New York, NY)
- …York, NY 10017 We're looking for a seasoned and strategic **Senior Customer Success Manager** to join our high-performing team leading the way in digital ... healthcare settings. + Experience managing or mentoring junior customer success managers, supporting their growth, and driving team -wide process… more
- PagerDuty (Trenton, NJ)
- …of customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our ... customer lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop...+ Lead , mentor, and develop a high-performing customer success organization, providing guidance, coaching, and… more
- Mastercard (New York, NY)
- …and drive adoption and growth. Role & Responsibilities Lead a global customer success team focused on client satisfaction, retention, adoption, and ... Yield by Mastercard is seeking a Vice President of Customer Success to lead and...long-term partners. You'll be responsible for fostering a high-performing team culture, delivering world-class client experience, and driving measurable… more
- Mastercard (New York, NY)
- …value. As we scale these solutions, we are seeking a Vice President of Customer Success - Loyalty to build and lead our global Customer Success ... Loyalty Overview Mastercard's Consumer Acquisition & Engagement (CA&E) team partners with leading banks and merchants to enhance...for loyalty innovation. Role & Responsibilities Design, build, and lead a global Customer Success … more
- Amazon (New York, NY)
- … COE and more broadly into AWS Services and Sales. You will work with the customer success team to determine how to scale the partner motions across ... Description Would you like to be part of a team that is redefining customer success...Success COE. As the Partner Customer Success Development Manager, you will lead on… more
- Pfizer (New York, NY)
- …SUMMARY** The US Customer Engagement Product Training Development & Delivery Lead - Oncology oversees product training delivery for the BU's full portfolio. The ... and evolve best-in-class training, utilizing train-the-trainer constructs within the team . + Work with other US Customer ...Training Development & Delivery Leads to support the US Customer Engagement Product Training Lead to build… more
- Datavant (Trenton, NJ)
- …We are seeking an experienced Director of Customer Success to lead and grow a high-performing team supporting our Life Sciences clients. In this ... experience and business outcomes. **You Will:** + Lead a team of Customer Success Managers, ensuring excellence in customer value, delivery,… more
- Amazon (New York, NY)
- … Management on the Household Essentials team , you will lead a team of Customer Success Managers responsible for influencing growth across the ... Key job responsibilities * Create business and operational objectives for your Customer Success team . You'll drive the creation and execution of… more
- Amazon (New York, NY)
- …resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success . A CSS will run ... provide value as we increase retention and expand the customer 's footprint on AWS. The team guides...AWS. A day in the life The Amazon Connect Customer Success Specialist (CSS) will create a… more
- Intuit (New York, NY)
- …with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our Customer Success team focuses on engaging, growing, and retaining ... for our customers. We're looking for a strategic, execution-driven Customer Success Programs Leader to scale and...(eg office hours, webinars, nurture campaigns). **How you will lead ** * Own Program Execution: Design and manage end-to-end… more
- Amazon (New York, NY)
- …broad stakeholder groups? Strategic Customer Engagements (SCE) is seeking a senior Deal Lead to drive engagement and lead the various critical phases of the ... on the competitive situation, create an actionable strategy, and lead engagement with the customer . Structure: You...able to bring to closure, in partnership with the customer and partner/account team and legal teams,… more
- MongoDB (New York, NY)
- …and Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology and ... will have** + 7+ years experience working in a Customer Success , Account Management, Client Services or... outcomes; including deciding when to include our executive team or c-suite in customer escalations, how… more
- Cisco (New York, NY)
- …with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves ... you to leverage the expertise and support of various team members to achieve shared goals and deliver exceptional...exceptional value to our customers. Your Impact As a Customer Success Manager, you play a crucial… more
- Pixalate, Inc. (New York, NY)
- …customer engagement, growth, and retention + How to lead a high-performing customer success team with proven performance and revenue goal achievements ... partners, as well as serve as a leader for other members of the Customer Success team . This candidate will also establish and maintain active relationships… more
- Merck (Trenton, NJ)
- **Job Description** **Job Description** The Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training ... technical solutions support team , and the sales team to ensure customer user experience and... Customer Communications, Customer Experience Improvement, Customer Experience Management, Customer Success ,… more