- Zip (New York, NY)
- …is a unique opportunity to sit at the intersection of product, go-to-market, and customer success for one of the fastest-growing segments of our business. You'll ... procure-to-pay (P2P) product, driving both adoption and expansion across our customer base. This role offers direct visibility into high-impact initiatives,… more
- Diptyque (New York, NY)
- …with monthly analysis of key business metrics, marketing programs, custom sampling programs, customer retention , and cost of customer acquisition programs. - ... master the art of surprising and delighting the diptyque customer on diptyqueparis.com in the Americas. Join the complex...and all online marketing offerings in every aquisiiton and retention channel. - Suggest ideas to offer innovative sampling… more
- Justworks (New York, NY)
- Customer Success and Retention Program Manager New York, New York Apply Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great ... growth. As we scale, we're investing in a dedicated Customer Success & Retention Program Management function to ensure our customers feel supported,… more
- Zoom (Trenton, NJ)
- …Phone + Track and report on adoption metrics, pipeline development, and competitive displacement success + Collaborate with Customer Success teams to ensure ... focus on driving measurable adoption metrics Why This Role Matters: As the UCaaS Retention Lead, you will directly impact both customer satisfaction and revenue… more
- Justworks (New York, NY)
- …to manage competing priorities and multi-task + Demonstrated track record of a passion for Customer Success and driving retention strategies + Aptitude to be ... Customer Success Manager New York, New...strategies proactively + Promotes new key products, benefits, and program initiatives to the customer + Provide… more
- Cengage Group (Newark, NJ)
- … journey. They will support account retention to increase revenue. The customer success specialist will collaborate with internal departments to support top ... day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . The customer success consultant will build relationships in key… more
- Cengage Group (Newark, NJ)
- …a culture of continual learning, skills growth, and development. + **Achieves Customer Retention and Sales Goals:** Implements campaign strategies and drives ... accountability for achieving customer retention and sales growth goals through...to stay on track. Regularly analyzes and reports on customer success metrics, providing insights and recommendations… more
- Confluent (Trenton, NJ)
- … by the Department of Defense. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor ... primary objective of this role is to ensure the success , retention & expansion of our customers...Product, Services, Support and Training teams to drive technical success . + Identify customer technical objections and… more
- MongoDB (New York, NY)
- …oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account. This role will ... relationship skills internally and externally. This includes ensuring alignment of customer program -based objectives, timely delivery of technological solutions,… more
- Confluent (Trenton, NJ)
- …Customer Success Manager (SCSM) will play a key role in driving customer success , retention , and subscription expansion within our Public Sector ... duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only....Portfolio and product capabilities. They are passionate about building customer relationships and embody our core value of "… more
- LiveRamp (New York, NY)
- …growing Customer Success team while delivering stellar outcomes in customer retention , revenue growth, and CSAT + Partner with cross-functional teams. ... forefront of rapidly evolving compliance and privacy requirements.** Are you a seasoned Customer Success leader seeking a high-impact role? Do you thrive scaling… more
- Cengage Group (Newark, NJ)
- …. Location: Remote or Hybrid (Territory-Based) **ABOUT THE ROLE** As a Manager, Customer Success , you will play a dual role-serving as a strategic ... coaching of team members + Contribute to cross-functional initiatives that enhance the customer success experience **What You'll Need:** + 3+ years of experience… more
- Datavant (Trenton, NJ)
- …to realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in a fast-paced environment. Customer ... for our customers. This role includes responsibilities for Customer Success outcomes (eg, value realization, ...+ Proven ability to build deep, trust-based relationships with customer stakeholders + Seasoned strategic program and… more
- Cleo (Trenton, NJ)
- ** Customer Success Manager** Remote **What You...match + FSA and HSA options + Employee Assistance Program + Paid Parental Leave + Representing a company ... Will Be Doing** + Uphold Cleo's Customer Success strategy and processes, ensuring that...with 4,000+ clients and a 99% retention rate + Accelerated title and salary growth potential… more
- Amazon (New York, NY)
- …to build innovative solutions for their most complex challenges. The Observability Customer Success Specialist role supports our customers' post launch journey ... implementation, adoption, and ensures we continue to provide value while increasing retention and expanding the customer 's observability footprint on AWS. The… more
- Research Foundation CUNY (New York, NY)
- Job Title: CSTEP Student Success and Program Advisor PVN ID: QB-2502-006723 Category: Managerial and Professional Location: QUEENSBOROUGH C. C. Job Description ... workshops, research and internship placements, and opportunities for civic engagement. The Student Success and Program Advisor will play a vital role in… more
- ADP (Parsippany, NJ)
- …on Client Success milestones and to ultimately drive long term retention and expansion of the client partnership with ADP. Ready to #MakeYourMark? **Apply ... ADP is hiring a Principal Client Success Executive. + Are you ready to manage...adoption across the client's ADP portfolio. The CSE identifies customer risk and acts as an integrator with ADP… more
- American Express (New York, NY)
- …Success mission remains on track to raise the standard of hospitality through retention , voice of the customer , and value-add efforts. Team Managers balance ... Partner Success activities Skill Development External Identify changes in customer expectations, values, desired outcomes, and market trends + Strategize on… more
- Sharecare (Trenton, NJ)
- …skills are essential + Able to set priorities, influence others, and manage customer expectations + Demonstrated success in customer relationship management ... position is to enhance and nurture existing relationships resulting in client retention and identification of upsell (add-on business) opportunities and to lead… more
- American Express (New York, NY)
- …experience is a plus. + Proven experience leading large teams and leveraging customer success best practices + Demonstrated ability to develop strategies, ... experience, and driving growth through processes and proactive retention improvements. They will help define and optimize the...goals, initiatives, and projects + Influence and optimize the customer journey to drive greater post-sale success … more
