- City of New York (New York, NY)
- …DOE information or about transitional child care. The Client Experience Unit Telephone Agent , with latitude to independent judgment and decision-making, has ... the following responsibilities: - Report to Supervisor of the Client Experience Unit. - Receive calls from the hotline - Make calls to provider/parent etc. to resolve issues - Respond to parent/provider calls coming through the Client Experience Unit, as… more
- City of New York (New York, NY)
- …a Medicaid Helpline Agents in the DSS Infoline/Helpline call center. The Medicaid Helpline Agent will: - Respond to telephone inquiries from the general public ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
- City of New York (New York, NY)
- …pamphlets, and information. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: The Call Agent will communicate effectively on the telephone and through live chat to ... The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible...as assigned. PREFERRED SKILLS: Strong customer service orientation Courteous telephone manner Excellent oral and written communication skills Basic… more
- City of New York (New York, NY)
- …BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT. Infoline is HRA's telephone service center, which provides information on HRA's programs to the general ... both an Interactive Voice Response System (IVRS) and live telephone agents who speak to callers directly and are...with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on… more
- City of New York (New York, NY)
- …BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT. Infoline is HRA's telephone service center, which provides information on HRA's programs to the general ... public. Infoline uses both an Interactive Voice Response System (IVRS) and live telephone agents who speak to callers directly and are able to provide case specific… more
- Conduent (Hamilton, NJ)
- …and provide appropriate and accurate information. + Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using ... is noticed and valued every day. Child Support Call Center Agent Full-Time, Onsite, Hamilton, NJ $17.50/Hr (Non-Bilingual) $18.50 (Bilingual Spanish and… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting ... with patients and visitors over the telephone and other communications channels by providing superior customer...various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level… more
- Compass Group, North America (New York, NY)
- Flik Hospitality Group + We are hiring immediately for full time **GUEST SERVICES AGENT ** positions. + **Location** : Fried Frank Catering - One New York Plaza, New ... appropriate team members for decisions and actions. + Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves… more
- City of New York (New York, NY)
- …and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and through ... live chat to handle calls from different workgroups such as Dog License, Vital Records, Health Academy, Accela, STD results line, Provider Access Line (PAL), Literature Fulfillment and other/General Information queues. In addition, provide customer service by… more
- CBRE (New York, NY)
- Guest Services Agent Job ID 232271 Posted 15-Sep-2025 Service line...submit a request via email at ###@cbre.com or via telephone at +1 866 225 3099 (US) and +1 ... 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans) more
- Marriott (New York, NY)
- …Answer, record, and process all guest requests, questions, or concerns via telephone , email, chat, and mobile communication devices. Operate telephone ... switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …+ Provide front line support for IT systems and software, fielding telephone calls, voicemails, emails, and portal requests. + Attempt incident resolution using ... industry knowledge and provided Knowledge Articles. Solve technical issues or escalate in a professional and timely manner, bringing in other subject matter experts as required. + Enter IT incident descriptions and troubleshoot the issue sufficiently to… more
- American Express (New York, NY)
- …prolonged walking, standing, sitting, and/or stooping. + Communicate via radio, telephone or orally with local Global Security Management to report ... incidents/emergencies/potential safety situations. + Be alert for potential security, property or safety concerns and initiate appropriate actions including notification to Global Security management and/or local law enforcement. + Must be physically able to… more
- Marriott (New York, NY)
- …room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and ... credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for… more
- Humana (Trenton, NJ)
- …reliably, safely, and in accordance with human values across dynamic, multi- agent , and high-stakes environments. This is a cross-functional role bridging technical ... tools, and human-in-the-loop evaluation + Develop continuous monitoring strategies for agent behavior in both simulated and real-world environments + Partner with… more
- Humana (Trenton, NJ)
- …product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** + ... + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent behaviors + Partner with UX, engineering, and safety teams to embed… more
- Research Foundation CUNY (New York, NY)
- …IT, building and grounds, security and facilities Specific Tasks: + Answer the telephone and route messages to appropriate staff + Assist with the application ... uploading materials and following up with candidates directly via telephone or email for missing materials + Assist with...society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus… more
- City of New York (New York, NY)
- …throughout the agency, as well as serve as a service desk support agent onboarding and offboarding users. TELECOMMUNICATIONS ASSOCIATE ( - 20247 Qualifications 1. A ... or supplemented by 24 semester credits in voice telecommunications ( telephone , radio, microwave, fiber optic and cellular service) telecommunications technology,… more
- CBRE (Trenton, NJ)
- …to client-driven priorities, commitments, and milestones. + Act as a landlord or seller agent and tenant or buyer agent to effectively negotiate the business ... application or recruitment process, please submit a request via email at ###@cbre.com or via telephone at +1 866 225 3099 (US) and +1 866 388 4346 (Canada). CBRE,… more
- CBRE (Trenton, NJ)
- …adherence to client priorities and commitments. + Concurrently act as landlord/seller agent and tenant/buyer agent and successfully mediate the business terms ... application or recruitment process, please submit a request via email at ###@cbre.com or via telephone at +1 866 225 3099 (US) and +1 866 388 4346 (Canada). CBRE,… more