- Hackensack Meridian Health (Edison, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst,** you will utilize ... workforce management tools and best practices to provide tactical support...within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and site performance… more
- Cardinal Health (Trenton, NJ)
- …scheduling, forecasting, and Paid Time Off planning utilizing Amazon Connect Workforce Management ( WFM ) + Real time monitoring of the day-to-day business ... field preferred + Experience with Amazon Connect Integrated Voice Response (IVR) and Workforce Management ( WFM ) preferred + Experience with Verint or other … more
- Intuit (New York, NY)
- Overview Intuit is looking for a results-driven Manager to lead our Workforce Management and Frontline Sales Support teams with a focus on efficiency, ... multiple channels. This role is responsible for the full workforce management cycle, including but not limited...(chat, inbound, outbound) + Strong command of forecasting, scheduling, real -time management , and reporting best practices +… more
- Pearson (Trenton, NJ)
- …**Optimization of WFM Tools** : Drive optimization and governance of workforce management tools (eg, Calabrio, Workday), ensuring data integrity, reporting ... of Workforce Analysts and is accountable for forecasting, real -time workforce execution, scenario modelling, and WFM technology. The Workforce … more
- DISH Network (Roseland, NJ)
- …and time-critical environment + Have the drive to learn and master DISH's workforce management ( WFM ) and customer relationship management ... and customer appointment scheduling adjustments. **Key Responsibilities** : + Communicating in real time with In-Home Service Professionals about any issues and the… more