- GAP Solutions Inc (Pierre, SD)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Pierre, SD)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- GAP Solutions Inc (Pierre, SD)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- TAK Communications (Sioux Falls, SD)
- …and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking an experienced **MDU Project Director** to join our ... high-performing teams + Foster a culture of safety, accountability, quality , and customer excellence + Facilitate cross-functional collaboration between… more
- Epsilon, Inc (Watertown, SD)
- …clean and renewable energy for 40 million customers. Epsilon provides comprehensive and high- quality IT support to WAPA in the areas of; Software maintenance and ... requirements, coordinating with cybersecurity teams when necessary. + Participate in on- call after hours IT infrastructure support rotation. + Track and manage… more
- Bluepeak (Sioux Falls, SD)
- …Need:** + At least one year of customer service experience required, with prior call center experience a plus. + Highschool diploma or GED required. + Define ... Sick Time + Paid Holidays and Personal Days + Professional Development With an Emphasis on Internal Promotion +...that the size of the city shouldn't determine the quality of the technology. That's why we are building… more
- Humana (Pierre, SD)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- Mass Markets (SD)
- …department when necessary. + Meet or exceed performance metrics including call quality , response time, and customer satisfaction. CANDIDATE QUALIFICATIONS ... established ourselves as a trusted partner in the industry. We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect… more
- ASM Research, An Accenture Federal Services Company (Pierre, SD)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
- Avera (Sioux Falls, SD)
- …management, and operational oversight of the System Credentialing Office and related professional services that support medical staff. This role ensures that all ... Monitors CVO performance against service level agreements (SLAs), turnaround times, and quality expectations. + Oversees the accuracy and integrity of provider data… more
- Humana (Pierre, SD)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our ... Advancement team is searching for a Senior Strategy Advancement Professional focused on continuous improvement and optimization across omnichannel transformation… more
- Humana (Pierre, SD)
- …of our caring community and help us put health first** The Sales Support Professional 1 provides timely and effective sales administrative support to assist with the ... acquisition or retention of customers. The Sales Support Professional 1 work assignments are often straightforward and of...updates ( Launch my Group (LMG) + Attend Implementation call + Partner with and provide support to brokers… more
- Good Samaritan (Sioux Falls, SD)
- …over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment.** **Facility:** GSS SD Sf Ctr ... of Service Recognition Program **Job Summary** Develop, maintain, and track quality assurance processes aimed at improving positive outcomes across Shared Services.… more
- Cardinal Health (Pierre, SD)
- …your work shift. Excellent phone and customer service skills with a focus on quality , empathy and first call resolution. + Previous experience working in a ... various communication channels including written communication, verbal communication, fax, call /phone, email, text, web, and other platforms. Place inbound orders… more
- Cardinal Health (Pierre, SD)
- …order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for ... interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in...order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times… more
- EFI Global (Pierre, SD)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and… more
- Avera (Aberdeen, SD)
- …as an expert in the role of practitioner, consultant, educator, and health professional . + Improves clinical and cost outcomes for key patient populations through ... physician and clinic staff the responsibilities of providing and maintaining a quality of customer focused, nursing and medically appropriate approach to patient… more
- Carrington (Pierre, SD)
- …such as penetration, right party contact rate, abandonment rate, compliance and quality testing. + Perform actions required to maximize production within the dialer ... communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system and project health, including… more
- EFI Global (Pierre, SD)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial … more
- EFI Global (Pierre, SD)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...losses in the assigned area of responsibility and manages quality control.** **Surveys losses and loss scenes at residential… more
