- Carrington (Franklin, TN)
- …amazing team! Must be able to work PST business hours.** The Mortgage Advocate /Office of the President will be responsible for resolving and responding to escalated ... or complex customer complaints from various channels, including internal departments or...media and third-party agencies. + Interface with customers and customer representatives regarding escalated complaints; determine and communicate next… more
- Nelnet (Nashville, TN)
- …3. Other sales/marketing support duties as requested **EDUCATION AND EXPERIENCE:** The Customer Advocate must have sufficient service delivery knowledge ... to provide our customers with world class information security & compliance services. The Customer Advocate coordinates the efforts of team members, and in some… more
- Lumen (Nashville, TN)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures our ... handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure… more
- Sharecare (Nashville, TN)
- …+ Occupational Therapist Aide + Medical Coder + Dental Assistant + Experience in customer service in a healthcare contact center, provider office, or healthcare ... CST after training** The role of the Family Health Advocate is an exciting and innovative remote role newly...institution + Experience in successful resolution of high level/sensitive customer service issues. Sharecare and its subsidiaries… more
- NASCO (Nashville, TN)
- …the NASCO Processing System researching processing issues + Experience working in a customer service environment + Experience providing training on the NASCO ... **Overview** Under general direction, the Plan Advocate Consultant I role is accountable for supporting... customer 's needs. Oversees a specific NASCO Plan Customer and is accountable for service level… more
- Lumen (Nashville, TN)
- …leadership teams regarding the customer experience, product features/functionality, and service implementation/management. + Customer Advocate : Acts as ... **The Role** The Solution Engineer will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought… more
- Confluent (Nashville, TN)
- …build state-of-the-art data streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical ... (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Cisco (Nashville, TN)
- …investment decisions. With a proven track record of driving software and service adoption, mitigating renewal risks, and improve customer dedication. You ... with customers and understanding their business challenges and objectives.** + ** Advocate for the customer within Cisco, ensuring their needs are met and that… more
- Confluent (Nashville, TN)
- …relationship with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive level reviews ... with the sales team regarding expansion, upsell, and additional service /support opportunities within accounts + Guide adoption practices with...of Confluent + Work across the organization as the customer 's champion to advocate for their needs… more
- Logitech (Nashville, TN)
- …activate customer data for personalization, targeted campaigns, and improved customer service . AI-Driven Innovation & Efficiency + Incorporate AI ... customer relationships that deliver sustained engagement and maximize lifetime customer value (LTV). + Advocate for customer -centric decision-making… more
- Verint Systems, Inc. (Nashville, TN)
- …business outcomes for executive audiences. + Ability to effectively and successfully handle customer service issues and conflict situations + Ability to learn ... At Verint, we believe customer engagement is the core of every global...with key clients, acting as a trusted advisor and advocate + Ensure customers remain renewal-ready by proactively addressing… more
- Kimpton Hotels & Restaurants (Nashville, TN)
- …Guests feel it; you'll feel it too. **What You'll Do** The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and ... message service all the while providing outstanding service ...our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously… more
- Benco Dental (Nashville, TN)
- …Location: Birmingham, AL & Nashville, TN Regional Sales Manager and Customer Advocate at Benco Dental At Benco Dental, our ... years Position Summary: As the Regional Sales Manager and Customer Advocate , you will be responsible for...Do YOU Possess These Skills and Attributes? + Incredible customer service skills- including experience in building… more
- HCA Healthcare (Nashville, TN)
- …and/or patient educator in oncology preferred + Experience in leadership and customer service - preferred **Education:** + Associate's Degree in Nursing ... 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off...member of the multidisciplinary team and serve as an advocate and educator for cancer patients from diagnosis through… more
- Lincoln Financial (Nashville, TN)
- …(Ardis, Converge, etc.) + Acts as product expert, relationship builder, service advocate , and problem solver to ensure customer 's expectations are met or ... and strengthen relationships with internal/external customers and be an advocate on behalf of the customer by...team, and advisors. + Evaluates team work loads and service levels to ensure tasks are prioritized and completed… more
- Prime Therapeutics (Nashville, TN)
- …functional areas to enhance collaboration, and ensure delivery of exceptional service . The Assistant Vice President Client Engagement identifies needed investments ... objectives. **Responsibilities** + Serve as primary relationship and contract owner, advocate and point of escalation for assigned account/s; leverage an intimate… more
- Cardinal Health (Nashville, TN)
- …Distribution customer (s) as it pertains to supply chain health and general service needs + Bridge relationships between the customer 's supply chain team and ... internal Cardinal Health teams to ensure flawless service + Support customer expectations and requirements...customer to take alternative actions as needed + Advocate for customer and partner across Cardinal… more
- CVS Health (Franklin, TN)
- …more compassionate. And we do it all with heart, each and every day. **Description:** Customer Service Representatives are the face of Aetna and impact the agent ... experience by manner of how customer service inquiries and problems via telephone,...providing support to the team + Acts as an advocate and subject matter expert by serving as a… more
- Caterpillar, Inc. (Nashville, TN)
- …profitability for covered industries or products. Responsibilities + Drive strategy and advocate for product specific needs, partnering on rate and non-rate action ... relationships with clients and insurance carrier representatives and resolving customer inquiries. + Developing programs and products, implementing robust pricing,… more
- Canon USA & Affiliates (Nashville, TN)
- …Medical's solutions within the territory and is supported by sales specialists (RBMs), customer service and customer applications. The Account Manager serves ... within customer accounts. + In collaboration with customer facing team (RBM, Service , Project Management)...President. + Maintain regular contact with all customers and advocate for the customer throughout the product/solution… more