- WM (Windsor, CT)
- …Location: 1 Griffin Rd N, Windsor, CT 06095** **1+ years of call center and/or Customer Service experience** **Problem Solving and Behavioral Skills are ... This role involves working closely with a team of customer service representatives to achieve call center goals and enhance the customer experience,… more
- Hartford HealthCare (Hartford, CT)
- …telephones and other related equipment. Ability to sit for prolonged periods of time. Our Customer Service Call Center team members are required to ... and productivity in all areas of our call center operation and customer service delivery by identifying improvement opportunities, and recommending… more
- M&T Bank (Ludlow, MA)
- …school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center , customer service , or telesales experience Strong verbal ... customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer… more
- Cardinal Health (Hartford, CT)
- …preferred + Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred + Clear knowledge of ... calls, with ability to determine needs and provide one call resolution + Responsible for reporting adverse events within...for patient follow ups or confirmations + Demonstrate superior customer support talents + Interact with the patient referral… more
- CAI (Hartford, CT)
- …in healthcare or customer service preferred + Experience in a healthcare customer service call center setting + Strong communication skills, both ... Remote **Job Summary** We are looking for a motivated Customer Service Representative ready to take us...continuity of care + Work towards meeting and exceeding call center metrics as monitored by DHHS… more
- Highmark Health (Hartford, CT)
- …**Preferred** + None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or ... at hand. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center , answering customer … more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- … call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- The Hartford (Windsor, CT)
- …sales experience and comfort with negotiating and overcoming objections + Current or prior call center experience preferred + Ability to adapt and thrive in a ... integrity and a strong ethical foundation. We put the customer at the center of everything we...of a team. + High speed broadband cable internet service with minimum upload/download speeds of 100MB download/10MB upload.… more
- Amentum (East Hartford, CT)
- …the staff in enforcing the rules and policies of the ASCs. + Provide front-line customer service as representatives of Amentum and on behalf of the United States ... Responsibilities: It is expected that providing applicants with the highest level of customer service is primary in all responsibilities. This position must be… more
- Hilton (Hartford, CT)
- …and evolution of contact center products + Strategy and implementation of self\- service , customer \(guest and agent\) use of the tools and automation through ... and enhancing guest and agent support, while ensuring our call center goals are accomplished\. **HOW WE...\(7\) years or more of work experience in product, customer experience, high\-volume contact center technology, … more
- Baystate Health (Holyoke, MA)
- …the largest multispecialty group in the region. We are seeking a customer service focused individual to join our Contact Center team in Surgical Scheduling ... in healthcare quality and safety, and home to our Call Center . Baystate's Call ...need. **QUALIFICATIONS:** + High School Diploma or Equivalent. + Customer service background preferred. + Will need… more
- Vontier (Hartford, CT)
- …CSRs on departmental best practices. Is a leader in setting the example of world class customer service . + Conducts call monitoring and call reviews ... **INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)** Customer Service is the critical link...Regional Managers and Commercial Customers by providing daily operational call center support, correct product information, pricing,… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …effective, efficient use of Contact Center Triage Consultants + Possesses strong customer service skills, knowledge of Contact Center operations, and ... service standards + Oversees functions of Customer Contact Center to include assigning staff...years' experience in supervisory or leadership position in a call /contact center . Minimum of 3 years full-time… more
- Evolent (Hartford, CT)
- …Evolent for the mission. Stay for the culture. **What You'll Be Doing:** Our customer service team offers candidates the opportunity to make a meaningful impact ... to foster success in the role. **Collaboration Opportunities:** + Customer Service Representatives (CSR's) will be working... role, in a healthcare setting is required. + Call Center Experience: At least 1 year… more
- CVS Health (Hartford, CT)
- …asking the unasked question to the member to ensure you are providing the most complete customer service experience that you can for our members. + Provide the ... information and available services created to enhance the overall customer service experience with the company (ie,...data. Coaches, trains and assists in the development of call center staff, as required. + Participates… more
- CenterWell (Hartford, CT)
- …skills both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed ... pharmacy setting + Ability to speak both English and Spanish fluently + Previous call center experience in a pharmacy setting + Strong communication and… more
- Cognizant (Hartford, CT)
- …School Diploma or equivalent is required + At least 2 years of Customer Service experience + Previous call center experience is preferred but not ... to support a wide variety of industries. The ** Customer Service Representative** contributes to Cognizant's Contact Center for Foodservice success… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- … call follow-up and reporting as assigned. + Demonstrates outstanding customer service . + Demonstrates exceptional understanding of military culture and ... Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates expertise in handling and… more
- The Cigna Group (Bloomfield, CT)
- …Managing Director will collaborate extensively with key stakeholders, including business owners, call center executives, customer experience leaders, and ... Summary:** The Managing Director of the Pharmacy Benefit Management (PBM) Customer Service Operations will be responsible for leading and overseeing the … more