- Digital Management Llc (Washington, DC)
- …that drive measurable results. Learn more at www.dminc.com About the Opportunity DMI, LLCis seeking a Help Desk Incident Manager to join us. Duties and ... incident management and ensures adherence to established procedures Trains Help Desk staff on effective incident handling, encouraging knowledge sharing,… more
- Caliber Systems Inc. (Washington, DC)
- …Consulting and Digital Transformation Company, is looking for a highly motivated Service Desk Manager to join our team supporting a Federal client. The ... known issues such as system degradations Competencies Customer Service Management Training Help Desk Management Supervisory Responsibility CRM has oversight of… more
- Actionet Inc (Washington, DC)
- …degree in computer science/information systems ITIL 4 Certification Help Desk Institute (HDI) Certification - Support Center Manager ServiceNow certification ... ActioNet has an opportunity for a Desk Side Support Manager requiring a...Tiers and manage the day-to‑day operations of services, including incident , service requests, and end‑user support. The right candidate… more
- Actionet Inc (Washington, DC)
- …degree in computer science/information systems ITIL 4 Certification Help Desk Institute (HDI) Certification - Support Center Manager ServiceNow certification ... ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the...Tiers and manage the day-to-day operations of services, including incident , service requests, and end-user support. The right candidate… more
- Recooty (Washington, DC)
- …design and report, Documenting system features, Providing multi‑user support and respond to Help Desk incident tickets, Developing and documenting backup and ... documenting backup and recovery strategies and coordinate with D/R coordinator,Resolving help desk tickets,Maintaining thirty‑five (35) servers located at each… more
- GovCIO (Washington, DC)
- …remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. Desired ... USD $120,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7333/service- desk - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7333_ **Category** _Information… more
- TekSynap (Springfield, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- NANA Regional Corporation (Ashburn, VA)
- …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... are properly resolved and closed. + Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident … more
- ManTech (Herndon, VA)
- …Management Professional (PMP) certification **Preferred Qualifications:** + Technical Certifications: + Help Desk Institute Support Center Manager (HDI-SCM) ... **MANTECH** seeks a motivated, career and customer-oriented **Integration Service Delivery Manager (ISDM)** to join our team in **Herndon, VA** . This is a hybrid… more
- Leidos (Fort Belvoir, VA)
- …and training. + Collaboration: Collaborate with various IT teams, including Incident Management, Change Management, Engineering, and Service Desk , to ... **Description** This **Senior** **IT Service Management (ITSM) Problem Manager ** position is a specialized role within the...update knowledge base articles related to problem tickets to help Service Desk and other support teams… more
- CACI International (Chantilly, VA)
- …enterprise IT operations in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. ... Service Center Frontline Account Manager Job Category: Information Technology Time Type: Full...such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft… more
- Serco (Washington, DC)
- …Operations oversees Serco North America's frontline end-user support services, including the ** Help Desk ** , **Field Services** , and **Deployment Services** ... Secret security clearance_** **In this role you will:** + Oversee daily operations of Help Desk , Field Services, and Deployment Services teams. + Lead and mentor… more
- Leidos (Washington, DC)
- …of Justice. The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering and maintenance, managed ... Great Adventure Awaits! Leidos is hiring a **Deputy Program Manager ** on the ESA V program. ESA V is...some of the below services: + Tier 1 Service Desk + Tier 2 Desk Side and… more
- IntelliDyne (Washington, DC)
- …Minimum 8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT ... Deskside Support Manager - Tier 2 Status: Exempt Location: Washington, DC...Ensure compliance against contractual SLA targets. + Efficiently prioritize incident and service request tickets in alignment with client… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Problem Support Manager is responsible for managing the lifecycle of all network infrastructure ... problems. Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known… more
- Gama-1 Technologies (Silver Spring, MD)
- …+ Lead and coordinate cross-functional contractor teams (developers, DevOps/cloud engineers, analysts, help desk and training personnel). + Assign and oversee an ... We are seeking a Project Manager (PM) to oversee delivery of a high-visibility...Test, and Development. + Lead user support operations including help desk management, documentation updates, training sessions,… more
- Chenega Corporation (Fort Belvoir, VA)
- Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network...functions. + Submit all initial IT requests to the Help Desk and monitor the progress of ... Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue ...tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Network Program Manager (PM) is responsible for overseeing all aspects of the successful delivery of ... the period of performance, ensuring a high-quality customer experience. The Network Program Manager will serve as the Contractor's Point of Contact (POC) for the… more
- TekSynap (Springfield, VA)
- …balancing SME with Six (6) Plus years. **Overview** We are seeking a Technical Manager to join our team supporting a National law enforcement agency NOC. This team ... Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident… more
- Leidos (Lorton, VA)
- …resolving infrastructure-related issues. + Work with all stakeholders including the Enterprise Help Desk (EHD), Business Analysts, Project Managers, and other ... we do business. Leidos is seeking an experienced ServiceNow Software Development Manager , to join an internal service center group under the Digital Modernization… more
