- Tyto Athene (Reston, VA)
- …locations. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to customer faculty, staff, and classroom environments, ... remote access issues, on-line related training issues and problems with applications. Support for customer personnel and students is currently provided 12X5 (M-F… more
- Applied Research Solutions (Washington, DC)
- …continuous service improvement initiatives + Work with cloud providers for Tier 1 and Tier 2 support issues, escalating Tier 3+ issues appropriately ... support with specialized focus on Kubernetes and Virtual Desktop Infrastructure (VDI) in a government environment. This role...combines Tier 1 and Tier 2 Site Reliability Engineering (SRE) support responsibilities… more
- Applied Research Solutions (Washington, DC)
- …teams for complex problems. The ideal candidate will handle Tier 1 and Tier 2 support activities, maintain virtual machine environments, and ensure ... support for cloud services, hosted applications, and Virtual Desktop Infrastructure (VDI) in a government environment. This role...with cloud providers for Tier 1 and Tier 2 support issues, escalating… more
- NuAxis Innovations (Falls Church, VA)
- …experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows 10/11 and Microsoft ... to a mobile and hybrid federal workforce. You'll provide Tier 1 support , assist with hardware and...and Android mobile devices. . Install, configure, and maintain desktop /laptop hardware and software. . Track and manage IT… more
- William C Brown Inc (Springfield, VA)
- Systems Administrator ( Tier 2 Desktop Support ) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive ... other characteristic protected by law. Description WCBinc is looking for a Systems Administrator ( Tier 2 Desktop Support ) to join our team to support… more
- IT Concepts (Washington, DC)
- …we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Tier 2 Desktop Support Analyst to support ... the Department of Commerce. Responsibilities: + Provide end-users exceptional Tier 2 desktop support , addressing hardware, software, and network-related… more
- General Dynamics Information Technology (Washington, DC)
- …be a meaningful part of improving how agencies operate. Our work depends on a Desktop Support Technician joining our team to support AmeriCorps activities at ... At GDIT, we foster a people-centric environment. As a Desktop Support Technician supporting AmeriCorps, you will...maintain the Help Desk SOPs and Training manuals for Tier I support . + Works with … more
- CACI International (Fairfax, VA)
- …and virtualization. + Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/ desktop support . + Ability to work independently ... IT Infrastructure and Engineering Support Administrator Job Category: Information Technology Time Type:...VA. and allows for remote flexibility. **Responsibilities:** + Provides support for Linux/Unix, Windows, and other embedded operating systems… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with SAIC. ... maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, ... to perform the duties of a Tier 2 Help Desk Engineer to support a...Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop ,… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- IntelliDyne (Washington, DC)
- Deskside Support Manager- Tier 2 Status:...related field + Must possess an HDI certification (Ex. Support Center Manager or Desktop Support ... Exempt Location: Washington, DC (Hybrid 3 days onsite/ 2 remote) Salary Range: $110k to $130k Clearance: Secret Responsibilities: + Be the primary customer service… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician- Tier 2 Clearance: Active DOD Public Trust Status: Non-exempt Location: Falls Church, VA (Onsite) Responsibilities: + Daily client ... + Addressing and correcting any hardware, software or connection issue + Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and… more
- Chenega Corporation (Arlington, VA)
- …documented solutions to resolve known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams, providing clear ... business activity of the organization's end user(s). + Provides tier 1 support to end users for...assigned. **Qualifications** + Associate's degree. Can be substituted with 2 + years of relevant experience. + 3+ years relevant… more
- CACI International (Washington, DC)
- Help Desk Specialist Tier I Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist. Be the first point...of contact for our valued customers, providing essential IT support and ensuring smooth operations. This role offers a… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support , managing complex customer issues with a ... environments, ensuring high availability, performance, and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - … more
- GovCIO (Washington, DC)
- …this job (https://careers-govcio.icims.com/jobs/6592/network-systems-administrator- 2 -%28desktop-and-system- support ... government officials and their requirements when it comes to system support . **Responsibilities** Establishes and maintains smooth operation of computer systems (to… more
- SAIC (Quantico, VA)
- …The Air Force and Combatant Commands Business Group of SAIC is seeking a Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA. ... system, providing resolution and/or escalating for assistance. + Receives Tier II tickets that are escalated to the DE...Ensures on-time delivery and execution of all aspects of desktop engineering technical assistance and support . +… more
- BAE Systems (Washington, DC)
- …As a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero client, thin client, thick client, ... incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **118368BR** EEO Career Site Equal Opportunity… more
- GRF CPAs & Advisors (Bethesda, MD)
- …ticket management. Salary Range: $65,000 - $75,000 (non-exempt/hourly position). Responsibilities Tier 1/ Tier 2 End User Support : + Provide onsite and ... Microsoft 365 applications. This role handles a combination of Tier 1 and Tier 2 ... support experience in a help desk or desktop support environment. + Experience supporting Windows-based… more
