- Strategic Data Systems, Inc. (Washington, DC)
- …to support an upcoming IT support services effort for the House of Representatives . In addition to Tier 1 responsibilities, Tier 3 Support ... Senior Technology Support Specialist ( Tier 3) Location: Washington,...software issues. Demonstrate flexibility and responsiveness in a fast-paced, customer -focused environment. Perform other official duties as assigned. Qualifications… more
- Strategic Data Systems, Inc. (Washington, DC)
- A technology support firm in Washington, DC, is seeking a Senior Technology Support Specialist ( Tier 3) to provide advanced IT assistance for the House of ... Representatives . The ideal candidate will have extensive experience with...extensive experience with various operating systems and demonstrate exceptional customer service and technical skills. Responsibilities include troubleshooting, direct… more
- CACI International Inc. (Washington, DC)
- Network Engineer- Tier 3- Intelligence Community Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity: The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- Capital One (Washington, DC)
- …Program Management - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable ... help other businesses address these same needs going forward. We are seeking top tier talent to join our pioneering team and propel us towards our destination. You… more
- Slope (Washington, DC)
- …reliability engineers to provide and refine requirements for tooling and systems to support customer outcomes Work with mission software engineers to ensure ... Enable network expansion through installation of both hardware and software in support of Anduril customer missions Troubleshoot complex installation issues,… more
- Tyler Technologies, Inc. (Herndon, VA)
- …a small management team. The team oversees project management, product development, marketing, customer support and business development. The GM is first and ... that the business is operating efficiently and effectively. Help support the efforts of the Cafe Lead to ensure...in office two days per week. The Associate Account Representative is responsible for managing and expanding relationships within… more
- Tyler Technologies, Inc. (Herndon, VA)
- …of contact for Onboarding Channel Partners and Merchant Acquiring Clients. Technical Services Support Specialist Diagnoses and solves customer issues in a timely ... maintaining the integrity and security of all payment‑related operations. Software Support Specialist, Merchant Services Overland Park, Kansas | Yarmouth, Maine |… more
- Koniag Government Services (Chantilly, VA)
- …Solutions, LLC** , a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS and our government ... Solutions (KTIS) is seeking dedicated Tier I Customer Support Representatives to join...are not limited to:** The Tier I Customer Support Representative will serve… more
- Koniag Government Services (Chantilly, VA)
- …Bachelor's degree in IT-related field preferred). + 5+ years of progressive customer support experience. + Previous experience in Tier II support or ... Tier II Technical Support Specialist to support KTIS and our government customer . This...technical issues. + Must be willing to obtain HDI Customer Service Representative Certification (or equivalent) within… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …for the Azure Core Networking team within Government Cloud environments. This role bridges Tier 1 operational support with Tier 2 specialized technical ... knowledge base Collaboration & Escalation Management + Serve as primary escalation point for Tier 1 support teams + Coordinate with Microsoft partners (ATT, BT,… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2/3** **Mission IT** ** Support Analyst** will resolve mission-impacting IT incidents and ... additional experience may be substituted + 2+ years of Tier 2/3 support in a DoD/IC environment....access issues, and security hygiene. + Strong communication and customer service skills. **PREFERRED QUALIFICATIONS** + ITIL v4 or… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …Networking team within Government Cloud environments. This role serves as the highest tier of operational support for 24x7 operations (shift work), providing ... Senior Federal Network Support Engineer to provide expert-level technical infrastructure and...final escalation point for complex / critical Livesite incidents, customer -reported issues, and deployment incidents + Lead resolution of… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …partner capacity onboarding per business needs + Escalate complex issues to Tier 1.5/2 support following established protocols **Minimum Qualifications** + HS ... Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within… more
- Red River (Chantilly, VA)
- …on good incidents management practices. + Act as a mentor to Level 1 Customer Service Representatives . + Responsibilities aligned with managing area of your team ... tier alignment + Provide after hours on call support as required + Other business duties as assigned **Minimum Education/Certification/Experience Requirements:**… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer -focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... support faster issue resolution. + Collaborate with higher- tier support teams and other IT units...of three (3) years of experience in an IT support or customer service role, with a… more
- TekSynap (Arlington, VA)
- …to the day-to-day operations of the Technical Control Facility Service Desk. + Provide Tier -II Work Center support to receive and log trouble calls, track, ... management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9....QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment +… more
- CACI International (Sterling, VA)
- …of Travel: Local * * * **The Opportunity:** CACI is seeking a CAN/WAN Network Tier 3 to provide support for implementation, troubleshooting and maintenance of IT ... network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN infrastructure, including… more
- CACI International (Springfield, VA)
- …research and implementation of enterprise system-wide network solutions/capabilities/enhancements to support customer business/mission goals and objectives. + ... exciting and challenging opportunity available for a Network Operations Center (NOC) Tier 3 supporting an Intelligence Community customer 's wide-area (WAN),… more
- CACI International (Washington, DC)
- Network Engineer- Tier 3- Intelligence Community Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
