- Intuit (Atlanta, GA)
- …management within a mid-market environment.* Proven track record of successfully managing customer escalations and driving customer satisfaction.* Strong ... ○ Serve as the primary Service Delivery point of contact for high-priority customer escalations within the mid-market segment.○ Investigate, analyze, and resolve… more
- Microsoft Corporation (Atlanta, GA)
- …are passionate about cloud computing and believe that extraordinary support is critical to customer success . As a Senior Azure Advanced Customer Engineer - ... customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways...In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects,… more
- Microsoft Corporation (Atlanta, GA)
- …are passionate about cloud computing and believe that extraordinary support is critical to customer success . As a Azure Advanced Cloud Engineer 2 - Customer ... customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways...In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects,… more
- Honeywell (Atlanta, GA)
- … retention, innovation and brand perception. Your expertise and leadership in customer support management contribute to the organization's success in delivering ... customer satisfaction and loyalty + Resolve complex customer issues and escalations + Collaborate with...3+ years of proven experience in an analytical or business/ quality systems environment + Familiarity with writing user stories… more
- Celestica (Atlanta, GA)
- …all commercial and operational concerns are dealt with and should ensure that any customer escalations are held at his/her level. Additionally, this role works ... global program managers or directors for a large strategic customer , or customer group. The Global Accounts...decisions will have a serious impact on the overall success of BU operations. + Directs & controls the… more
- Cornerstone onDemand (Atlanta, GA)
- … customer system improvements + Experience in successfully managing customer escalations , or working collaboratively, supporting Partner (Supplier) ... SaaS enterprise solutions. You are responsible for ensuring overall success of the projects you are involved in. You...with other functions to ensure excellent delivery of service, quality deliverables and the highest level of customer… more
- Southern Company (Atlanta, GA)
- …team tasks, delegate work effectively, address business partner escalations , identify operational inefficiencies, utilize agile project management principles, ... and mentor team members. The role is responsible for delivering high- quality Services and Application Security experiences to our business partners, while leveraging… more
- DoorDash (Morrow, GA)
- …are customer -obsessed. You'll coach and empower your team to provide a highly quality customer experience with every order. Quality metrics such as order ... operated by DoorDash, offering customers fast, reliable, and high quality delivery. About the Role In this role, you'll...a safety-first culture where employees are excited to drive success , personally and for the team. You'll serve as… more
- iCIMS (Atlanta, GA)
- …forecasts, and workforce planning with company goals. + Partner with Sales, Customer Success , Relationship Management, and Finance to ensure seamless coverage ... of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy. + Lead executive-level escalations with speed and… more
- Acxiom (Atlanta, GA)
- …to be able to identify and recommend specific solutions to achieve customer 's desired objectives and outcomes. Holds direct responsibility for identifying growth ... use and clients are maximizing value from product/service investments. Handles escalations and coordinate across functional areas of the company, including… more
- Acxiom (Atlanta, GA)
- …Enterprise. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from their investment ... to be able to identify and recommend specific solutions to achieve customer 's desired result. Holds direct responsibility for identifying opportunities and closing… more
- Cardinal Health (Atlanta, GA)
- …Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success . Personalized ... patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to… more
- PNC (Atlanta, GA)
- …feel respected, valued and have an opportunity to contribute to the company's success . As a Loan Support Analyst Senior within PNC's Midland organization, you will ... and any further action required. Lastly, you will be responsible for performing quality control reviews on relevant testing that requires any action to be taken.… more
- NTT America, Inc. (Atlanta, GA)
- …client. * Ensure adherence to contractual commitments. * Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. * ... project mitigation plans for yellow or red deliverables. * Conduct Customer Governance meetings. * Manage Outage/Escalation/Missed SLA incidents. * Implement and… more
- PNC (Atlanta, GA)
- …feel respected, valued and have an opportunity to contribute to the company's success . As an Operations Work Lead within PNC's AR Advantage Operations Group, you ... and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties… more
- Fujifilm (Atlanta, GA)
- …notice overnight travel, based on the needs of the business, to work on customer systems. + Adheres to the Company's quality and regulatory compliance ... requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities and regulatory requirements. Provides to assistance… more
- CBRE (Atlanta, GA)
- …accounts payable and receivable, audit services, landlord repairs and maintenance escalations , and inquiries for lease enforcement. **What You'll Do:** + Compare ... are consistent with CBRE RISE values. + Impact the quality of own work and the work of others...skills with an inquisitive mindset. + Strong written communication, customer service and critical thinking skills. **Why CBRE?** When… more
- NTT America, Inc. (Atlanta, GA)
- …well as product reviews, recommending operational improvements, best operational practices, and quality assurance this role maintains a high level of service to ... permissions using HR system integrations within the ERP system. + Ensure data quality is maintained within integrated systems. + Recommend improvements and or new… more
- EPAM Systems (Atlanta, GA)
- …aligning design and architecture with client goals, and participate in pre-sales activities, customer proposals, and statements of work + Build and maintain strong ... customer relationships, managing expectations and resolving issues alongside account...to deployment, while adhering to EPAM's methodologies and ensuring quality and productivity + Manage project timelines, budgets, resources,… more